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August 2023 by Yo Vaz
I like that the bank is local and there are hardly long lines to wait in.
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August 2023 by Sean Miller
The credit union closed my checking/debit account because they said I overdrafted my 'debit account. I can't and haven't overdrafted my account I can only spend what's in the account. My account was charged by a credit score company. The bank said they sent a letter for the overdraft which I didn't receive. I called the credit score company , told them I never had an account. They checked and said the same and said they would credit it for me.i then went back to the bank and told them all the things that I did.the bank said that they couldn't open my debit account. or give me a new one They also used the 50 $ from my Savings account. (retainer to cover the debit account.) so that closed my Savings too .I talked to their main office in Alamogordo, told them about the whole thing .THEY DID NOTHING. I will not do business with this bank again. I was seriously hurt with the way they handled my problem. I had moneys that were on direct deposit, and had to change everything... -5 stars
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August 2023 by C V
I like that the bank is local and there are hardly long lines to wait in.
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July 2023 by Dixie Loy
Staff helpful. However, I now live out of state and have no corresponding credit union in my area. Makes banking in person impossible (I no longer drive).
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July 2023 by D L Loy
Staff helpful. However, I now live out of state and have no corresponding credit union in my area. Makes banking in person impossible (I no longer drive).
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May 2023 by Crystal Juarez
I been trying to call and get threw, to talk someone but nothing even on the phone so long of waiting it hung up on me smh!!!
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May 2023 by Patricia Boyer
They were very welcoming and efficient
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August 2022 by K Bree
Worst example of a credit Union I’ve ever experienced. If I could leave zero stars I would.
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September 2020 by Joe Hernandez
Ask the communityI work 16 hour days Monday through Friday and no one is ever there on the weekends. I can't seem to get anything done through this bank unless I request days off from work. It's a really great bank other than this minor setback.
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August 2019 by Triss Jordan
One of the few financial institutions that manages to treat you like a person instead of a number/dividend source/stone from which blood can be drawn. Genuinely nice, helpful people, always pristine inside. They've even got decent lobby coffee! Much wealthier, more monolithic finance outfits don't even do that!The only reason they don't get a five is no fault of the people on the ground, they're legitimately doing their best. It's purely the higher-ups. They're habitually understaffed, at least last I saw. On occasions when I go inside, I'll inevitably see someone doing walking wind sprints between areas, trying to stem the tide. Real one person army stuff, and despite it all, they manage to keep a smile and kind attitude throughout.They need to allot more funding for staffing, bottom line. Nobody should have to set Olympic speedwalking records in office casual.
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July 2019 by Clare Fitzpatrick
It's great!
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November 2018 by D McD
One of the few financial institutions that manages to treat you like a person instead of a number/dividend source/stone from which blood can be drawn. Genuinely nice, helpful people, always pristine inside. They've even got decent lobby coffee! Much wealthier, more monolithic finance outfits don't even do that!
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July 2018 by Nate Cobb
Terrible Bank! I've been doing my banking there for quite some time now but quality has started to lack I've noticed in the last year! They put a hold on a check but yet continue to collect overdraft fees while allowing the auto draft to go through and refused to reverse the overdraft fees! It would be pretty simple for them to look at my bank account and recognize that I have plenty of money that goes through there all the time and especially enough to cover the check that they put on hold! After 15 + years I will be changing Banks tomorrow when the check clears and they can collect their overdraft fees from somebody else
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October 2017 by Lou Madril
It's a good bank and the people are so helpful .
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August 2016 by Timothy S. Parnell
Small town community credit Union... Works pretty well.
