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June 2023 by JJ Garcia
Overdraft protection didn't stop my auto-payments:( sad day for me. When I had a person turn off the overdraft I explained this being the reason why. Now it has happened again and was told that it was explained to me when I opened the account.(prior to even having overdraft protection).took the L on this one. I do see though that WF and other companies' protection does cover recurring payments. Unfortunately not pioneer.. staff is great though! I catch myself stopping by to deposit/chat with Vanessa and Isabelle even if I don't necessarily need to deposit!
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April 2023 by Google user
Pioneer Bank is the best bank I have used in my 55 years of banking. The customer service has always been outstanding. Today I interacted with Heather. She was extremely pleasant, helpful and professional. I am not sure how you keep all your employees upbeat, but keep up the good work!
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April 2023 by BornAgainMusic
I love pioneer I went in the other day and Vanessa was my teller she did a great job and was very friendly.
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April 2023 by Julia Chavez
Heather is always so kind and welcoming with a friendly smile. Thank you for all you do.
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March 2023 by Patricia Johnson
Pioneer Bank is the best bank I have used in my 55 years of banking. The customer service has always been outstanding. Today I interacted with Heather. She was extremely pleasant, helpful and professional. I am not sure how you keep all your employees upbeat, but keep up the good work!
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October 2022 by Mike Thomas
Online banking is a dinosaur, super out dated and doesn't work. Numerous hassles to close bank accounts. Bank whittles away at your account balances.Pick a better, national bank, with a good reputation.
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September 2022 by Jeremiah Montgomery
Every visit to Pioneer is always positive, everyone always has a smiling face, and they are always polite. Every employee is very helpful and well trained.
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September 2022 by Scott Tays
Heather always has a smile with great customer service and is always helpful!!
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February 2022 by Curtis Riley Riley
I've been banking here for around 20 years. The tellers and staff are so friendly expecially Heather she is so nice and goes out of her way for her customers. It's just a wonderful bank!
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October 2021 by Angela Maes
I am so disgusted with the south branch of this bank! Don’t expect any level of decent customer service!
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July 2021 by Lori Lopez
I have been to this bank several times and the front door is always locked. I would like to change from my current bank and move my accounts but so far no luck getting in may have to go elsewhere.
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January 2021 by Justin Damon
Not just this branch, but most branches of Pioneer Bank that I have had interactions with frequently have wonderfully polite tellers who are almost always ready and able to fix your troubles. Even when I've walked away without an answer due to situations that just sometimes are out of control, I still usually feel satisfied with the level of service displayed. Excellent choice as a local business.
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May 2020 by Ranch House
I have been banking with Pioneer for over a year. I’ve been reasonably happy with them, until today, when I was told an outright lie. Here’s the back story: I tried to deposit a check (tax return, treasury issued) on Wednesday, but the deposit failed. I called the branch, asked why this might have been the case, and was told it was “probably just a glitch in the app”. No big deal, I tried the mobile deposit again Thursday, it was accepted without issue. Today, Friday, they released $200 of the somewhat large check, which is par for the course. I always get $200 of a mobile deposit check next day, and the rest on the second day. I called this morning to see about having the rest of the funds released today, before the long weekend, especially since it was the app that had prevented it from working Wednesday. I gave all my info, sat on hold while she went and “talked to the manager” and was told it’s an “automated system that puts a hold on funds, there’s nothing a person can do to release them.”. Which would have been all well and good, since it is a 2 day hold policy, except they’ve done it for me before. On multiple occasions. I understand that maybe it’s something they aren’t “supposed” to do, and I would have gladly accepted that answer over an outright lie. I’m extremely disappointed, and dishonesty is something I won’t tolerate, especially from the people that handle my money of all things. I’ll be opening an account elsewhere today, and transferring my money as soon as it’s deposited.
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December 2019 by Rita Kane-Doerhoefer
I have been coming to the Pioneer Main Branch and have observed first hand how extremely helpful Delores Villanueva is to customers that come into the bank and need assistance. Delores listens and then offers options to them so they are the ones making the choices for their accounts.
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August 2019 by Karla Adams
I use Pioneer Bank for almost ALL my banking needs. I use the corporate branch, because of the teller line girls and mainly Rene Ruiz always goes out of his way to speak to me. He is very knowledgeable, and quick, as well as, being a SUPBERB customer service representative. Oh, lets not forget the infectious smile that comes with that service. The bank has moved Rene into a supervisory position he is extremely professional and Pioneer Bank has a GREAT asset with him in the building! Thanks Pioneer Bank and Rene!
