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April 2023 by Phillip Flores
Billion dollar company and very understaffed. The girl there seemed irritated because I was asking questions before I paid 1600 dollar bill the bill was accurate but just they way I was treated im trying to go to cricket.
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February 2023 by Margarita Sigala
Marisela attended my boyfriend and I. & we were not happy with her customer service. She failed at explaining the whole process I had to ask all the questions & when I did she seemed bothered & didn’t seem like she knew the answers. We got overcharged on taxes with no reason at all. I also asked about the promo that they were having which was the free iPad or Apple Watch, she verified with me that I wasn’t going to pay & now we’re getting charged for an extra line + monthly payment to pay off the iPad.
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January 2023 by Google user
Marisela attended my boyfriend and I. \\u0026 we were not happy with her customer service. She failed at explaining the whole process I had to ask all the questions \\u0026 when I did she seemed bothered \\u0026 didn’t seem like she knew the answers. We got overcharged on taxes with no reason at all. I also asked about the promo that they were having which was the free iPad or Apple Watch, she verified with me that I wasn’t going to pay \\u0026 now we’re getting charged for an extra line + monthly payment to pay off the iPad.
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May 2022 by Tanya Perez
Customer service representative became extremely rude and told me he didn't care what phone I got because at this point he was working for free because I wasn't buying a phone case, screen protectors and wireless charger he tried to sell me. Once I "told him what I wanted" , he realized it wasn't in stock (Google Pixel 4a) and finally ordered it from another store in town for pickup. He did something wrong and here I am, days later, waiting for that "order" to void so I can purchase my phone (cannot use my account's financing while it's hung up on the first 'order'). My phone is not working correctly, and this has been extremely inconvenient. After the way the rep treated me, I'm not fully convinced he didn't botch the order on purpose. Extremely frustrated and disappointed. I went into the store rather than ordering online so I would receive my phone quickly, not days later, because I need a new phone, right now. Not later.
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May 2022 by Rooster Wilson
The two ladies I talked with were easily frustrated with me. There was a bit of a communication barrier on where the message they send to your phone goes. By the way it’s a text. The store itself is limited on the range of phones per model. They carried only the lowest memory phones in the Samsung line.
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April 2022 by Susanne Kitchen
Monica hooked me up with exactly what I was looking for, and the best part was that we didn't have to wait to be helped! I highly recommend this retailer and hopefully you'll get lucky and get Monica, she was very professional, super sweet, and all around rocked my purchase!
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February 2022 by Ralph Tellez
Monica was very personable and knowledgeable of my device and answered all my questions
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January 2022 by Shari Hamilton
Monica was of a great help. She got all my data switched over to a new phone, and was very friendly and efficient.
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December 2021 by Jessica Carabajal
Staff was very friendly. Helped me with a breeze. I was in and out in no time! When I originally ordered my phone with Maricela it was so easy and when Monica set up my phone it was super quick!
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December 2021 by larissa lozano
Alayah was super attentive and helpful! She informed me on good deals and helped me make my phone payment.
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September 2021 by Claudia Silva
MARISELA Gonzales was so helpful amazing costumer service helped us step by Step walked out with everything we wanted and more!
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September 2021 by Sam Gonzalez
Maricela was quick and really awesome she helped me and my husband out without a hassle.
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September 2021 by Ted Nelson
The staff was great, helpful and willing to find solutions for the problems that I had, with phone and billing problems real quickly and professionally. Also they help in seeking out useful information and equipment for my needs. Thank you folks at Russell cellular.
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August 2021 by Kelly Hibbard
Monica is always so helpful and pleasant. She’s helped me before with purchases and upgrades. The store is always very calm and has a pleasing atmosphere.
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August 2021 by Calilife 7
Luis was so patient with us, we didn’t have much experience with iPhones and he helped us figure out what was best for our budget. He answered all of our questions without making us feel rushed. Such a sweet young man.
