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November 2023 by Josh S.
There was only one vehicle ahead of me and it still took them over 2 hrs to do a simple oil change.
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September 2023 by WILLIAM SMITH
Outstanding Customer Service, very attentive and efficient! They saved me some money and took care of my faulty tire sensor.
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September 2023 by Jennifer Edwards
Great people in service center for anything you need.
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July 2023 by Kelli Richerson
Never impressed with anything that begins with Wal and ends in Mart...a necessary evil in small town America and I begrudge every penny I spend there.
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June 2023 by Germain G Solis
Real good place to fix your flat or buy tires
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May 2023 by Sandra R
I had a slow leak in my tire and asked for a repair. My husband does our mechanic work but he wasn’t with me and I don’t live in Roswell. It was reported to me that I needed a new tire. There was a nail on the flat part but angled towards the wall. I just asked for them to put it back on and add some air. Well when I got home we took it to big o in Alamogordo and they fixed it no problem. Thank goodness for honest service people. I can’t say enough about big o in Alamogordo. They are awesome.Service: Tires
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April 2023 by Tyler Hanberry
I knew the reviews, I had no other option on Easter Sunday…. 2hours, for a patch. There’s like 7 people working, yet they work on 2 cars at a time. No reason for it. They’re just slow. They’re all nice, decent service, just slow. One kid doesn’t know what he’s doing and sadly they had him in my car. I watched him stick rows and rows of weights on. Mentioned it to the nice guy that was helping me and he had to go out and correct the kid. Glad I caught it. Just worry about what I didn’t catch.
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March 2023 by Devils Advocate
They were great when I found holes in my tires, and since they didn't have what I needed, they helped me find the place that could help.
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January 2023 by Brad Wanner
Wow!! 3 hours to do an oil change and rotate tires...first thing I would do is fire the worthless manager!Services: Tires
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December 2022 by Mauro Jimenez
Horrible customer service took too long to fix one tire only.
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September 2022 by Jim Herrmann
Four and a half hours to get two tires mounted and a half hour to check out. Women cashier was friendly.
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July 2022 by Seth Rogers
I am not one to leave bad reviews, but this one seems necessary! I went at opening time to have a tire fixed as I was pressed for a family matter out of town, they were the only shop open in roswell that day! Simple tire fix 15 minutes tops, but I understand people have bad days, so let's say 45 minutes max! I sat and waited for over 2 hours for a simple patch, I watched the tire tech walk around and talk to others and lolligag around, I even watched the manager go out and see how things were going, but no speed increase was noticed, I was told when they were writing me up that it would only take a few minutes, so I could keep my plans for my family matter out of town, the tire techs name was Sean and the manager at the time was jason, at 2 +hours, my ticket was only 16 dollars, which I felt it should of been free for how long it took, but none the less, at 16 bucks and 2 hours there is no way that they are turning a profit, I think it's time a general manager has a meeting with his team.Service: Tires
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July 2022 by Tom Blake
Tire service was done efficiently, courteously, affordably and in a timely manner.
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May 2022 by John McCarthy
Wish I had read the reviews before going here. Slowest shop I have ever seen. With only 1 oil change and 1 valve stem replacement in front of me it took them over 2 hours to tell me they couldn't patch my tire. Zero sense of urgency in anyone there.
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March 2022 by Damian M.
Terrible customer service, bad attitude and zero professionalism , they said they are going to open at 10, but they took 15-20 minutes to do so, starting attending people until 10:15-10:20 a.m.As we had another compromise we asked if we leave the pick-up, but they did not want to take the order until they finishing changing tires for other person.We were not asking to be put first than the other person just wanted for them to take the order, is there just one person working that there is not anybody that can log our service request or something?Service: Oil change