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October 2023 by Roxane D.
Great service always. They have been my to go to local business for car maintenance since they first opened. fair pricing , pleasant, courteous. Warmly recommended LOCAL business which i support instead of multi national.
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September 2023 by Jeff Tippmann
They do not know their left from right.I left my car with them for five days while I was out of town to diagnose and fix a cylinder 1 misfire code and do a thorough inspection of the vehicle for other problems. It is not just that they failed, it is that they did it with what seemed like a significant lack of attention to detail.For the misfire, the first step was to replace spark plugs and ignition coils. They replaced all spark plugs and apparently only one ignition coil. After picking up the car after five days at their shop, the cylinder misfire code comes back in ONE day. Okay, the fix didn't work, so what's next?Well, I bring it back a few days later to further diagnose, thinking it could be something more than just coils and plugs. Marianne calls me back to say that they realized they replaced the coil for the WRONG cylinder. She says that they are going to put the prior installed new coil into to the cylinder that is misfiring. I then ask, well, then what is going into the slot where the new coil is now if it is going somewhere else? After a little bit it finally clicks. They wanted to put the supposed bad coil that was still there into the spot they had accidently put the new coil, while the new coil went into the bad spot. I had to point this obvious flaw out. They did eventually replace bad one and at no charge, because well, it was their mistake. But even more, when Maryanne calls me to say that I will have two new coils, she points out that two won't be new and that she usually recommends replacing all four at once. Doh! My thought was, and asked this later to her, why not recommend that in the first place rather than replacing just one? Her answer was she was trying to keep my costs down. But she didn't even give me the choice to decide if I would replace all four or not. When asking for a thorough inspection she didn't even tell me this recommendation until after the fact.After picking up the car with the supposedly fixed coil in the right spot (round 2), I drive down the road to check for misfires with my ODB-II reader hooked up. Unfortunately, sure enough there are still misfires. And to top it off, the AC stopped working when it was working just fine the day before. I call Mary Anne and she tells me to come back so she can check the AC out. With no more than 1 minute looking at the car she says I have a leak in my AC system, and that it had been there for a long time. Oh, how funny, I ask why that didn't come up in my requested inspection. She says "You did not say the AC was not working" . Jeepers, mechanic. What good is an inspection if I have to say something is not working in the first place!Oh and, after driving down the road with my ODB-II reader, I pull up to their shop with the misfire info on the device screen. When I pointed to my reader, showing the misfires, she called the reader a "walmart special", saying she has a much better one that she invested a lot of money in. Oh, really? Why am I the one diagnosing my car in 10 minutes , saying the coil fix didn't work, when you had it for six days and you couldn't even quickly tell if the coil swap did the trick with your supposed wonderful diagnostic system?The whole point was to leave the car for a week to fix the misfire problem and to do a thorough inspection. Not only did they not do any diligence on diagnosing and testing fixes to make sure the misfire issue went away, they couldn't tell left from right on which cylinder's coil needed replaced. My car is still not fixed, and now I have no AC. And then when I asked why my AC mysteriously stopped working, I am told "oh, but see right here, there is a leak right there, and it has been there a while. Definitely not caused by us in the shop". While that may be true, not bringing it up in the inspection was again a demonstration of a lack of attention.While Maryanne and her gang are very nice people, I do question their technical shop skills.Services: General repairs & maintenance
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September 2023 by M G.
The only place I trust in Santa Fe to service my cars. Honest, reliable, professional, and with fair prices.
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August 2023 by Preston Martin
I’ve been coming here for over 10 years. The owner and staff have been consistently reliable and courteous. They will point out what you need during oil changes, like filters, but they don’t get carried away with upcharges. They’ve also helped me with brake pads and rotors.Services: Vehicle Inspection
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June 2023 by K C
So far so good with them. First time I went I asked for a service and they actually told me I didn't need it. As we all know with places that do auto work, the honesty is very much appreciated.
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June 2023 by Kris Cavanaugh
So far so good with them. First time I went I asked for a service and they actually told me I didn't need it. As we all know with places that do auto work, the honesty is very much appreciated.
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June 2023 by Gregory Baker
So quick and efficient. They changed my oil in 30 minutes and the Toyota Dealer was taking 2.5 hours. Plus they didn't try to add on a bunch of extra service items.
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June 2023 by Megan Orr
Marianne is the most honest, fairest business person you will ever meet. I won't take my car any where else ever again.
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April 2023 by Adrienne Veronica White
Always great service from owner Marianne and her team. Last year when I brought in my old (2003) car, she could have charged me to service everything it needed but instead recommended one thing to keep it safely on the road and told me it was probably time to start looking for a newer car.Then on my recent visit for an oil change (on my new-to-me 2012 car) she looked over my receipts/records from the dealership (from whom I bought the car) and helped me confirm they had overcharged me on transmission service. I went back to the dealership and got a $140 refund. (Thank you!)I really appreciate her going above and beyond, and being honest even when it means they’ll make less money off of me. Highly recommend.Services: General repairs & maintenance
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April 2023 by Lynne Gudes
Maryann is knowledgeable, efficient and honest. I have been using Autocare 2000 for years and appreciate their good work.
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March 2023 by Justin Rushford
I just want to say this place worked with me and were super great! I've lived in Santa Fe for 18 years and I recommend them. The horn was busted on my car and I own an older one. They were able to help me out get the thing working so I could get my license back! They did it for a reasonably cheaper price than anybody else. So check these guys out for your oil changes and everything!Service: Electrical
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March 2023 by Patrick Stone
We drove from Texas to Santa Fe and our wheel bearing & hub went out. The axle also broke and they fixed our H2 Hummer right up in a day. We tested the truck by driving up the mountain on snowy roads and back.Services: Steering & suspension repair
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February 2023 by Emanuela A
I REALLY wanted to use this shop, close to my home and woman-owned...but they let me down big time. I went there a few months ago for an oil change, which was relatively uneventful, and went back on January 31st for a car repair estimate, and left my car there for the whole day. I asked how much the charge would be, was told it would be a $60 charge, and was expecting the estimate when I picked up the car at the end of the day but was told they would call me later with it. When I picked up the car I offered to pay the previously quoted charge but the owner said I would pay when picking up the estimate. I waited a whole week, then called several times early in the morning, was put on hold for 15 minutes the first time, and all my subsequent phone calls were left un-returned. I waited another 2 days and called again, on February 3rd, Marianne on the phone told me they were still working on the estimate, the car needed a lot of work and again said she would call me by noon that day (this was last week), before rudely hanging up on me. Once again she NEVER called me back. This is very UNPROFESSIONAL behavior, they could have just told me they did not want my business and did not want to work on my car, and we would have not wasted all this time. Bad customer experience and not a reliable business. Sadly, I DO NOT recommend Auto Care 2000.(I went to 2 other shops after this experience, both shops released an estimate to me promptly at car pick up, the 3rd one only needed 4 hours for a check-up, and was given courteous service, prompt communication, and detailed, clear, and reasonable repair estimate when I left the shop.)- UPDATE on 02.14.2023: Seems this review got this business my attention, after almost 3 weeks of waiting (see above) and after posting my review here this morning, I received a phone voice message, stating the estimate has been ready for a while, stating I failed to pick it up when prompted (?? I was NEVER prompted, see above) and other unpleasant accusations.This is all untrue, and such an unfortunate experience, the owner knows in her heart what is true, I have witnesses and phone call logs of all I have written above, will be keeping the voice message as a reference for this experience and refer this matter to the BBB.At this point, I have NO USE for an estimate from this questionable and untrue business, they can keep it. I found a much better shop and will go to them!Services: General repairs & maintenance
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February 2023 by Alyse Ronayne
I would rate this business zero stars if I could. I had worked with Marianne several other times with no problem, but this time she had my car towed away from the shop with no warning - they never called and asked my permission or told me it was in danger of being towed. She offered to pay $100 of the cost to get my car out of the tow lot, THEN CALLED THE BANK AND HAD THE CHECK CANCELLED! She is an absolute scam artist. Their customer service is abominable, and now I'm stuck with a huge tow bill. It's sad that this mechanic is untrustworthy, and their desk person is incompetent. I will never go here again, and do not recommend it.Services: General repairs & maintenance
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February 2023 by Dennis Maloney
Great people. Brake master cylinder replacement. Pretty quick and pretty fair price. Im happy.
