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November 2023 by Eve Paikin
Made two attempts to purchase paint and both times was treated in an impatient and rude manner. Information provided was also innacurate as revealed by follow up research. I went with a different paint company.Our handyman then purchased a wood product for us after an inquiry into appropriatness of their products - for my health and color of antique doors. Despite asking for a product that goes on clear, he was pointed to oil no 9, which ruined our doors and room asthetic by changing the doors from light pine color (grey, white, and blue colors in the room) to orange brown almond color. The oil also caused me to be ill after only half hour of exposure. It then happened again after 10 min the next day. Our space has been rendered unusable to all because of toxins and a decaying fish smell of the product. We were told it will abate in two weeks but considering what happened, I worry that I am locked out of my work space for significantly longer. When I politely asked that disclosure on their product be made more clear for future customers, I was told the problem is on my end, not theirs. Hence this review to help others avoid my experience.
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May 2023 by Kathie Redmond
I have been using their products for 20 years, at least...the paint holds beautiful...Just now repainting some of my big rooms and it is magnificent
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May 2023 by Mark Skoog
Professional, knowledgeable, informative. And over the top helpful. Nothing short of satisfaction on all opinions posted above.
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July 2021 by Edan C.
We used Bioshield paints in our bedroom and both our painter and I were very happy with the results. Then, we decided to paint our hallway. We ordered more paint, this time we chose a different shade of white that is listed on their website. We began painting today and noticed the white was really a light salmon - it looked nothing like it does on the website. So - we called Bioshield -- and were immediately belittled and berated by a guy who turned out to be the be the owner (!!). We've spent close to $400 on paint from Bioshield and were told we couldn't get a refund for the unused paint - AND - they assumed zero responsibility for the tint of the paint. Apparently, somewhere on the website is a disclaimer to not trust the tints on the website when choosing paint. I know, it makes no sense when I type it either. So, if you order white and they send you green, tough luck, because they don't do refunds. It's almost shocking to receive such terrible and abusive treatment in this day and age. Businesses seem to bend over backwards not to receive bad reviews on social media, but Bioshield DOESN'T CARE AT ALL how they come off to customers. We were going to spend thousands with them to finish our house because we really loved the product, but we cannot support a business that treats its customers like garbage and assumes everyone is out to scam them. I would stay away from Bioshield at all costs, and check out other clay paint manufacturers that actually care about their customers.
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May 2021 by Michael G.
Very difficult to work with. Can't touch up at all. Not worth $5.
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October 2020 by Gunter Apefüüüt
This place has amazing , safe, all natural cleaning products that smell great and destroy germs easily and quickly.Fair prices too.
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October 2019 by James Nye
One of the best places in the country for VOC-free stains.
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October 2019 by Lynn Mazur
I am so pleased that a store in New Mexico is the distributor for these eco-friendly German made products. The staff helped me chose a clay paint color and made sure I knew how to apply it. They are no-nonsense, but friendly. Maybe that is what is off-putting to some customers.
A word about the clay paint - no special equipment is required. I applied it with a roller and found one coat was adequate on an already painted wall. I did need two coats on new drywall. CAUTION for chemically sensitive people - the paint had no odor when applying, but it did give me problems for over a month after. It does contain a minute amount of chemical preservative, but I think it may have been the alcohol. It was applied in wintertime, so I could not open a window. A fan helped a bit.
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October 2019 by Randy John Castillo
These guys are the best! These are much more environmentally sound products than just paint and urethane. We use their resin water based sealant most and it is truly a wonderful product I highly recommend this business as well as their products!
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May 2019 by Michal E.
In the past, I used the products, and I thought they were great, but I recently bought another product that didn't work out. The instructions on the label were not adequate. Then, I encountered conflicting customer service. I spent a lot of cash to mail back the product per their recommendations, and then they would not even give me a partial refund.
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May 2019 by Reb C.
*Update* It has been two weeks since I put one coat of the Bioshield clay based paint on the walls. I still can't be in the room without my nose and eyes burning. I have purchased three gallons of the Bioshield clay based paint. Two in October 2018 and one in May 2019. The first two were ordered at the same time and while I had a problem with a strong smell I talked to the company and worked through it. I decided to give the paint another try when it was time to paint our guest bedroom/office. This time I ordered one gallon.The room is about ten by eleven, one wall is mostly closet and another wall has a window so there isn't all that much wall space. First, when opened I saw that there was an orange streak in the paint. I contacted the company and was told that it was tinting that didn't get fully mixed just stir and it should be fine. I stirred, a lot then finally moved on to painting. There was a smell, clay which you expect, but something sharp too like a strong vinegar or alcohol smell. More stubborn than sensible I kept going. After all of the paint was applied (one coat to three walls) I was not feeling great. When my husband came home he said he could smell 'something' sharp as soon as he come through the laundry room. I told him about painting my office, he opened the door and closed it immediately. I had the window open and a fan going but the odor had definitely multiplied. That was Friday afternoon. It is now Monday afternoon. After three full days in warm Arizona weather, an open window and two fans going the smell is still intense. It burns the inside of my nose and stings my eyes. The walls feel dry and all painting tools were taken outside right after I painted. I don't know what is causing the smell. The company advertises that there are no harsh chemicals in the paint but it definitely has a chemical smell in that room. I am concerned about the situation. In trying to improve my living space by purchasing 'natural' paint I have made the situation much, much worse. I tried to contact the business this morning. I asked to talk to the same person I spoke with on Friday. The woman who answer red the phone was rude and unhelpful. At over $70 per gallon (price and shipping) I would have at least expected basic customer service. Now I have a room I can not enter. If the smell wears off at some point in the future we still need a 2nd coat on three walls and have one that is unpainted. It is a disaster.
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October 2018 by Allegra Howell
I love this place! There are some unflattering reviews here, I think they must have addressed the problem because I had such a great experience in the store. They have a new showroom close to their old one, and directions on maps may not be updated yet. I make wooden toys and am so glad to find some colors that are safe for our environment. I asked so many questions about their products and the staff was knowledgeable and helpful.
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October 2018 by D A
Dropped by the Santa Fe store looking for information about the paint. Wandered around the small lobby talking and examining products for five minutes with no help in sight, so we found someone in the back to ask for assistance. He summoned a tall, gray-haired, pony-tailed fellow through the open door of an office adjacent to the lobby. We must have disturbed said fellow from something he'd rather be doing (which was definitely not dealing with customers) because he responded to our questions with sarcastic remarks like, "It's paint! You stick a paintbrush in it and brush it on the wall!" His technique was effective at getting rid of us in record time. Grateful to an earlier reviewer for mentioning American Clay. Will look into it.
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October 2018 by Teri Muncy
Poor customer service with rude employees
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October 2017 by Ingrid Martine
I love love love the products, especially the hard oil. I put one coat (smells wonderful) on old wood 13 years ago and have never had to freshen it up. Just did it again for old wood in my tiny house on wheels. Awesome. Easy. And customer service has always kept their promises. Their ratings ought to be much higher if others have my experience.
