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January 2024 by Mark Hacker
In the age of online shopping where customer service has become a chatbot, an answering service reading from a script or an email address to a blackhole, it was SO REFRESHING to work with Jean-Philippe! Before selling us anything, JP got to know us, our furniture needs, style preferences and practical concerns. He reviewed photos and measurements and then immediately got back to us with insightful and thoughtful design ideas that provided us the versatility and aesthetic that we were trying to accomplish with our outdoor space. We love our Ethimo tables and chairs, and we greatly appreciated our experience with the entire Bon Marché team. From design to order processing to shipping, the experience was honest, thorough and efficient. Culture starts at the top, and Jean-Philippe’s focus on customer service permeates the organization. Well done!
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August 2023 by Bryan Anderson
I have long admired Fermob furniture so, when it came time to outfit my rooftop patio, I searched for a Fermob dealer. I am beyond delighted that I found Jean-Philippe and Laurence and the rest of the team at Bon Marché. They are not only experts in Fermob and other luxury furniture lines but they are the kindest, most helpful, and most attentive team you can imagine. The customer service and personal assistance is like having your own expert designer making informed recommendations once they learn more about your goals and personal style. Jean-Philippe gave me wonderful advice about color selection and did not hesitate to disagree with one of the colors I originally was interested in. I really appreciated his candid advice which helped me realize my vision, and I could not be happier with the results! You can’t go wrong with French style. He and Laurence called and texted me before my shipment arrived and even on the day of delivery to confirm I received everything and that the delivery team had good customer service.I have since placed an order for additional furniture and accessories from Bon Marché. I will recommend Bon Marché to anyone; you simply cannot find service like this anywhere else coupled with deep and expert knowledge of the products they sell. In fact, I went to the Fermob showroom in New York to view some pieces in person before I discovered Bon Marché, and Fermob’s own team in New York knew far less about the product than Jean-Philippe and Laurence do. This is a gem of a store and a dream team to work with! I can’t wait to meet them in person and shop in person some day.
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July 2023 by Jack Thompson
We found Bon Marché on a recent trip to Santa Fe and immediately became enamored with the Fermob line of patio furniture. We ordered a few pieces while in the store. The service, including a very timely delivery, was great. After using the Fermob for a few weeks we decided that we needed more and ordered six more pieces from the Bon Marché website. Service on both transactions was excellent. Delivery to Denver was quick and professional. We could not be more pleased with our experience with Bon Marché.
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July 2023 by Patti Day
Great Patio and Home products at Bon Marche in Santa Fe along with Excellent service! We love our CA patio as much as our New Mexico garden. Fermob is an excellent quality of French garden furniture as it has survived six summers and snowy winters in Northern New Mexico and still looks like new. These pieces are also a fun addition to our new CA home!
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July 2023 by Fred Walti
JP, Antonio and the rest of the team at Bon Marche were terrific. With JP's assistance, we found an outstanding outdoor set for our home. The knowledge, can-do attitude, and sense of style is unmatched. We would recommend them to anyone.
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July 2023 by Claudia Dawley
We needed a few furniture pieces for our newly renovated backyard porch and are very thankful for Jean Phillip’s excellent suggestions! We purchased two Ethimo Flower chairs and a 24” bistro table which is perfect for enjoying coffee every morning. When we happened to be in Santa Fe, we stopped by to introduce ourselves and see if the Fermob Sixties low chairs might be a comfortable solution for a casual lounge grouping. Heaven! We placed our order immediately with Laurence and ordered the matching Sixties low table too. Bon Marche’s superb service, from product questions through delivery was a pleasure. You are in good hands!
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July 2023 by Mary Walsh
I came across the Bon Marche website while researching this amazing, contemporary Fermob furniture! The customer service and advice I received from Jean Philippe was fantastic and I was lucky enough to find that the table and chairs I wanted were actually in stock. These items were shipped to me from Santa Fe to Nantucket in perfect form and I now will have a lifetime of enjoying the beauty of this furniture with friends and family. I highly recommend not only this furniture but Bon Marche! Thank you.
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July 2023 by Claire
I ordered some outdoor furniture from Bon Marche. I'm out of state. The communication was GREAT. I heard from the shop right away about shipping times and what to expect. i am very impressed with the customer service. Thank you Jean Philippe!
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June 2023 by Louise Parker
Not only does Bon Marche have an amazing collection of beautiful and unique patio furniture, but they have excellent customer service! We are so happy with our new Ethimo Laren chairs. They are extremely comfortable and the colors are exactly as pictured from the website. The shipment was fast, on-time and extremely professional. It was a pleasure working with Jean-Philippe!
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May 2023 by Ryan Greenberg
JP and the team at Bon Marché helped me pick a beautiful dining table and chairs for our backyard. I especially appreciated their expertise in color selection. They came up with a palette of colors that look fabulous and complement our space. We had our furniture within 2 weeks of placing our order and hosted impressed family members the next weekend. Highly recommended!
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May 2023 by Tony Drescher
I would like to thank JP and the Bon Marche staff for the assistance in choosing my patio furniture. Their knowledge of the Fermob product line is, to say the least, very IMPRESSIVE. JP's eye for colour coordination was spot on. The staff at Bon Marche organized the logistics to Vancouver, Canada and it was seamless. Upon seeing the Fermob product for the first time, the quality is second to none and I expect to enjoy this furniture for many years to come.
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May 2023 by Kathryn Norris
I am a repeat customer of Bon Marche, purchasing both Fermob and iSiMAR brand patio furniture. Beyond offering well designed, quality brands, Jean-Philippe and the team at Bon Marche provide incredible communication and customer service. My iSiMAR purchase required special shipping due to size, Jean-Philippe went out of his way to include my purchase on a truck leaving the same-day as my order and ensured a quick and seamless delivery. I will continue to shop Bon Marche first!
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April 2023 by E E.
Jean Phillipe and Laurance and the Bon Marché team provided personalized attention for our online purchase. We found a wide selection of Fermob items to furnish our deck. All the items were extremely sturdy and well designed.
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March 2023 by Julien Dargent
I ordered two Fermob Luxembourg lounge chairs and the very cool assorted bar cart. The team of Bon Marche was amazing and super reactive. They called me to see whether I had questions before I placed the order, and when one of the item arrived slightly damaged they immediately handled the claim with Fermob. I received a new bar cart which was this time extremely well packaged and it is great! Their prices are also the best available for all the brands they carry. Best prices and great customer services, it’s a no brainer to work with them!
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March 2023 by Wendy Self
I am delighted with my new patio furniture from Bon Marché. Jean Paul and Laurent were both very helpful with assisting me in finding pieces that would work well in a space I had newly created. I was grateful to JP for taking the time to look at photos of the space and the furniture I already had, speaking with me on the phone several times, and sending photos of various color combinations that he felt would work well. JP took the time to research which items were in stock and I received my lovely pieces within a week, despite living in California. I will certainly be a return customer. Thank you Bon Marché for helping me to create a space which I hope to enjoy for years to come.
