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November 2023 by Jeffrey C.
Took my 2019 Colorado ZR2 diesel in for a turbo problem. Vic was helpful with getting the extended warranty coverage for the work the turbo needed. In addition to the turbo, one of the rear shocks was leaking oil and needed replacement. Per a phone conversation, I was told the shock should be replaced in pairs and were $650 each. After 13 days of the truck sitting at the dealership it was finally done. The bill had the shocks costing $1295 EACH and I was sure is was an error. Nope not an error. These shocks are $550 to $650 all day long on the internet. I would have never approved of this given the disparity in the price. Talked to Vic, talked to his manager at length and the bottom line was you were told over the phone and that's the MRSP of the part. There's MRSP on vehicles and nobody pays that price, and the service manager said he was the last word in the discussion. When I asked the service manager why I wasn't sent an email with the work request and breakdown of the parts and labor with costs his reply was ,"nobody does that", and I explained it would have prevented this misunderstanding in the first place. My old shocks were gone. What a shame. Demand work orders and emails and agree to nothing less. CCoSF needs to step up they're game.
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October 2023 by Gennie Williams
This was the most stress-free, painless car purchase we have ever done! Mike Day was professional, knowledgeable and friendly. He had everything ready to test drive and worked to make sure we were happy with our choice. He knew the vehicles so well and all of their features. He really knows his stuff. Edgar in finance had everything ready to go and was fast and very friendly, he explained everything in detail and they both had us on our way in no time. Highly Recommend them for your next car purchase.
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October 2023 by Harry M.
Purchased new 2022 Chevrolet Trax. Car had been damaged in transport, there service department proceeded to lose some of the parts and the back luggage cover. I was promised they would order replacement parts. That never happened. I'm stuck with this car, which was never fixed. It's been almost a year. Stay away from this dealership, their promises mean nothing to them. Very disappointed.
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September 2023 by randy jaramillo
I was told I couldn't drive away in the vehicle I chose with the down payment I had was approved with the financial group of there choice because I would get a better deal after all Said and done they asked for more money down that I didn't have at the moment was asked to produce a credit card to help with more down payment. Finance manager got up off the table with out any other words Said when I could not help him out with anymore money no good bye hand shake nothing .
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September 2023 by Amber Morning Star B.
DO NOT BEING YOUR VEHICLE HERE. This is the most crooked shop I have ever been to. I brought my vehicle in for repairs, they charged me $1400 and sent me on my way, but they fixed nothing. When I brought the car back the second time, Victor in service tried telling me there was a "miscommunication" and that he informed me nothing has been fixed the first time. Why would I have paid all that money for nothing?? There was no miscommunication because none of that information was communicated to me. So now I'm left hundreds of dollars out of pocket for an issue that was not resolved. Unbelievable. Go anywhere else but Chevy of Santa Fe.
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September 2023 by Jorge Arriaga
Bad attention in the auto service part, not all of them, but most of them have new trucks with manufacturing defects and the only thing they say is that they don't have the parts and that they don't know when they arrive, they even get upset when they ask if that's what they're for. if they can't with the job
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September 2023 by Patricio Montoya
Ricardo and Francisco were very knowledgeable and approachable I enjoyed my experience. Great place to get a vehicle.
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August 2023 by Dave S.
I feel a bit conflicted in writing this review. On the one hand, I think I can understand some of the other reviews that may be seen as negative or derogatory. On the other hand, all of my experiences and interactions have been fantastically positive. I have purchased more than one vehicle from them and found the experience to be open, transparent and honest, with reasonably priced vehicles. My only complaint is the cost of their"paperwork fees". I know how much this paperwork actually costs and in my dealings, I have been able to have them reduce that fee to much more reasonable amount. I have also had my car in their body shop on a couple of occasions. I found those interactions to be positive as well. In both cases, the staff there were professional, competent, and through. The workmanship was better than expected and I found them to on top of what had to happen. I'm sorry to see a couple of negative reviews, and can certainly understand the frustration those reviews expressed. However, in my cases, that was not my experience. I have a very good opinion about their ability to provide vehicles at a reasonable price, and the body shop is top notch.
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July 2023 by Davdaleader M.
Part 2 of shoddy body work....Monday, 7.31.23 - Can anyone share who Chad, the Body Shop manager reports to?? Wife took car in a 2nd time to get body work done a car. The first thing he asked her,"What wrong with car?" Really, a trained professional asking a lay person "WHat's wrong with car?" He can't even look at it and tell. Something quite wrong. Chad went on to say, "Well, in these older cars (2013) you can't get them quite right.. And we might even bang it up some more if we have to do too much alignment." Is chad absolutely nuts? Other disrespectful things said. Unfortunately, Chad fit the stereotype of a BS Mgr. Can someone contact me? I'd like to come in and talk with Chad and GM or owner. Very, very unprofessional interaction Mr. Chad....The car should have never left your shop with unaligned panels and over spray paint on another panel with no clear coat. Shoddy work and now shoddy interaction... Cadillac Dealership - more like a buy here / pay here from our experience.
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June 2023 by Angel Martinez
Mike Martinez helped us out and had great customer service!!! Highly recommend him as your sales man!!!
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May 2023 by craig smith
We purchased our 2nd Cadillac from this dealership. Great people, and the best prices in New Mexico!
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April 2023 by Janice Banavidez
Mike Martinez and Ricardo Anaya provided excellent service. They were very professional and very attentive. I had a satisfying experience overall and would highly recommend them.
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April 2023 by David Lowery
The service, financial, and sales, are honest, product selection is fabulous....family environment, priceless
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March 2023 by Lisa Hamilton
Alexis and Ricardo were very helpful and professional. We traded in a vehicle and got a a great price. We purchased a used car that was exactly what we were looking for at a good price. Satisfying experience overall! I would buy from them again!
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January 2023 by Stacey S.
I was in and out within 2 hours. Mike day was super friendly, informative, etc. I do not have any complaints about their service.
