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November 2023 by Paul R
On October 9, 2023 I had my 2022 **** Escape Hybrid towed to Capitol ****, ********, ** when it would not start and had no electrical power after being flat towed for a 60 mile trip. Capitol **** said the problem was because my vehicle had been flat towed and this vehicle was not towable. I had to refer them to the owners manual where the flat towing procedure is explained. They said they were not aware of that and would look into it. They later called back and rudely said that I must have done something wrong when I towed the car and caused $25,000 to $35,000 catastrophic damages to the car, including transmission damage, hybrid battery damage and other unknown damages, that would not be covered under warranty. I explained I follow the manufactures directions when towing and have previously flat towed this vehicle for 1,000s of miles prior to this incident. They continued to deny warranty coverage and said I had 5 days to move the car or they would charge me $30 a day for storage. I had the vehicle towed to another **** Dealer in *********** for a second opinion. They discovered the problem was a dead cell in the high voltage battery and said there were no catastrophic damages as reported by Capitol ****. They repaired the vehicle, UNDER WARRANTY the car now runs perfectly. Just think if I had followed Capitol ****s advice and totaled my car. I would have suffered a loss of tens of thousands of dollars. I would highly recommend getting a second opinion if you ever take a vehicle to this dealership for service or warranty repair. I will NEVER trust or do business with Capitol **************** ever again.
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November 2023 by The Aguilar
I went into this dealership just to browse the lot for an F-150, we were assisted by Josiah. We never felt pressed into purchasing a vehicle and everything surprisingly went smoothly. We got exactly what we were looking for in a truck.I have recommended my family over to Capitol Ford in Santa Fe. Ask for Josiah or Tony.
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November 2023 by Tylerr Jones
Ishmael worked extremely hard to get me every rebate possible. Great communication. I would absolutely use Capital Ford for my next vehicle
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November 2023 by Alan Goodman
I recently had my first experience with Capitol Ford as I recently moved to Santa Fe. The service I received from Jonah Payne in the service dept. was outstanding. His level of professionalism and courtesy was exemplary. We mentioned that we needed the car back within 3-4 days even if the repairs were not yet completed due to a prior commitment. We received an estimate the same day we dropped it off and the work was completed a day earlier than we requested. The final price was actually lower than the estimate. I usually avoid dealerships after the warranty period has expired but I could not have been more satisfied with this initial experience.
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October 2023 by E. Gads
I have been with Ford since 2011. Over the years they continued to provide me with excellent service. I am now on my 2nd vehicle with them. Larissa Chavez was exceptional, and did an outstanding job helping me with every last thing. The whole crew were extremely knowledgeable, helpful and friendly! Everyone really took the time to explain everything to me clearly and to help me through the process! Thank you!
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October 2023 by AllanM Oliver
Damian and the rest of the team did a terrific job taking care of us and getting us lined up with a great new-to-us truck. The team listened well to our needs and worked with us late into Friday night. Great experience and I will return to Capital Ford in the future.
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September 2023 by Clete Helvey
Capitol Ford was the fourth place I took my Ford Excape for an electrical problem. They diagnosed the problem in about 30 minutes. The other dealerships spent days trying to find the problem and kept saying there was no problem they could find. Very impressive!
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September 2023 by Jim Crotty
I was very happy with my experience at Capitol Ford. The sales staff took the time to understand what I was looking for in a new truck and tow vehicle for my Airstream trailer. I didn't think I would go back to a full-size like the F-150, but as soon as I test-drove one with powerboost hybrid, I was sold.
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September 2023 by Matilda Trujillo
Tony, Raul, and Ken were absolutely amazing! Extremely professional and made my 1st time purchase a breeze. Great communication and personal customer service! They were efficient and did not delay in assisting me with my purchase! Absolutely no hassle and no run around! Got me the best price as a single mother of 3 kids! Highly recommend!I finally have my dream vehicle ? and my kiddos, and I are extremely happy and blessed! Thank you, Capitol Ford Team!
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September 2023 by Kelley Koehler
I had a great, seamless experience & 3 week early delivery of my Bronco Sport through Capitol Ford. Thanks Christian, Kenia & Sandra!
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September 2023 by J Tafoya
Had to be one of the best experiences we’ve had at a dealership! They were extremely helpful and got us exactly what we were looking for and needed! We’re very happy with our purchases! Thanks so much Michael Chavez and Tony Sena!
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August 2023 by Jamie Dunn
I recently purchased a Ford F-350 from Capitol Ford and had an exceptional experience with their team.Eric Marquez from sales was fantastic, guiding me to the perfect F-350 that met all my requirements. Sandra Navarro in finance made the process seamless and transparent.Managers Casey Lengeek and Tony Sena ensured everything went smoothly, reflecting the dealership's commitment to excellence under the leadership of Owner/GM Zach Brandt.The F-350 itself is a powerhouse, exceeding my expectations in performance and condition.I'm grateful for the ongoing support even after the purchase. Capitol Ford truly delivers a top-notch customer experience.For a seamless and customer-centric experience when buying a Ford, I highly recommend Capitol Ford and their outstanding team!
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July 2023 by Suzanne H.
We were traveling to Santa Fe from Birmingham to install my husbands sculpture at a gallery when our truck's coil went out. Steven in the service department got us right in and got our car back the same day!!!!! Excellent service!!!
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July 2023 by Sandra Navarro
Love the new Quick Lane at the Auto Park, under the great American Flag!!! Service was quick and efficient. The new building is gorgeous. Go see John or Cristal. You will NOT be disappointed.
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July 2023 by Jamie Vigil
I would just like to say that Damian at capitol ford made my car buying experience so smooth & easy! This is my 3rd vehicle I have purchased from there, and that’s why I keep going back! Damian made it all possible and I can’t say thank you enough!
