The Xfinity Store by Comcast at 3517 Zafarano Drive in Santa Fe provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Customer experiences at this store vary. Many reviews highlight incredibly helpful, amazing, and professional staff who are kind, efficient, and knowledgeable. Customers report receiving great customer service, with staff being helpful in detailing choices, solving problems quickly, and persevering to accomplish needs. This results in very happy customers who recommend the location and express gratitude for the service. However, other experiences involve significant frustration. Some reviews describe processes as broken, with bad information and incompetent scheduling, leading to stressful situations. Issues mentioned include ignored timelines, lack of communication, and the need for escalation to resolve business-owned mistakes. While escalation teams can eventually succeed with quick turnarounds and professional execution, the initial hassle and customer frustration remain a notable drawback. The overall service is appreciated when resolved, but the experience suggests room for improvement in consistency and initial problem-solving to avoid requiring escalation.
Kudos to Kevin. He is very knowledgeable, kind, and courteous. We went in this morning 1/21/2024, we signed up for internet and mobile.He knows what he is doing. He is a very valuable asset to your company.
December 2023
We arrived right at 5pm as they were locking the doors and Kevin was so amazingly helpful! Most places would tell you to "come back tomorrow" but Kevin didnt and solved my problem (switching out an old box) quickly and kindly! I would recommend this location and Kevin anytime!
November 2023
Finally decided to get the Internet in my home and stopped at Xfinity store. The staff was incredible and helpful detailing all the choices they offered, and getting a price to fit my budget. Very happy with my Internet an Xfinity. On a scale of 1 to 10, 10 all the way!
