The Xfinity Store by Comcast at 3517 Zafarano Drive in Santa Fe provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Customer experiences at this store vary. Many reviews highlight incredibly helpful, amazing, and professional staff who are kind, efficient, and knowledgeable. Customers report receiving great customer service, with staff being helpful in detailing choices, solving problems quickly, and persevering to accomplish needs. This results in very happy customers who recommend the location and express gratitude for the service. However, other experiences involve significant frustration. Some reviews describe processes as broken, with bad information and incompetent scheduling, leading to stressful situations. Issues mentioned include ignored timelines, lack of communication, and the need for escalation to resolve business-owned mistakes. While escalation teams can eventually succeed with quick turnarounds and professional execution, the initial hassle and customer frustration remain a notable drawback. The overall service is appreciated when resolved, but the experience suggests room for improvement in consistency and initial problem-solving to avoid requiring escalation.
Everybody here very nice and showed amazing patience with my kiddos around . Family friendly . Jeff helped me out
December 2025
Shon is absolutely the best! He is the perfect example of customer service, knowledge and sales. He makes everyone feel like they are important and he takes his time with each of us. Hes calm, multi tasks well, and is efficient. He makes you feel like its an honor to work with you.
October 2025
For Shania Ferrero and Reese on 10/17/2025—after one of our tenants hacked into our Xfinity account and changed our cable and phone plans, these two figured out how to fix the issue. They were very helpful, courteous and efficient.
