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September 2023 by T C.
Utterly short-staffed and short-skilled, and apparently don't care. I will be going elsewhere for sure.
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August 2023 by Pedro A.
Called today about an urgent prescription sent by My MD three days ago. It had been put on hold because of a technicality, but the pharmacist "new to CVS") could not give me the reason or even the cash price, only saying it was authorized for FOUR days from today. I am condemned to level 10 pain for the Labor Day weekend. The incompetence is stunning.
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August 2023 by Sean M.
This Pharmacy has absolutely the MOST INCOMPETENT, low-IQ employees I have ever encountered in my life.Aside from completely messing my prescriptions up, I had to explain what a walker was.
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April 2023 by Samuel Medina
HIGH SPEED
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April 2023 by Google user
HIGH SPEED
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February 2023 by Kaitlyn P.
I usually avoid CVS pharmacy BUT... the pharmacists and pharmacy techs that work here all go above and beyond. They are kind and work with you and your provider to get the medications you need. Honestly, I really like this pharmacy and I recommend giving it a try!
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August 2022 by Rose B.
Another sign of the times?My doc sent a simple prescription to CVS on Cerrillos THREE TIMES before they actually acknowledged receiving it. Cost me a lot of time and a lot of phone calls. First sent at 8:30 am, then at 12:15pm, then at 2:30 pm. Finally got a text from CVS that my script would be ready at 7pm. Shouldn't having a doctor's office send a new script be quicker?
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June 2022 by Claire V.
My complaint is against the Minute Clinic. My husband and I tested positive for Covid. It was confirmed by home tests we had. We made my husband an appointment to get tested at the Minute Clinic in order to get the prescription drug for it. We went in and found the store really empty and the person (nurse?) in the Minute Clinic was playing on her phone. She sent us out to the machine outside to put his name into it which she already knew. Then she asked if he brought a list of all his medications which we didn't because we weren't told to bring it. So she asked if he took high blood pressure medication which he does. She said that made him ineligible for the drug. So I said since he can't get it, could she put me in his appointment time slot instead. She said NO because she was booked solid. Seriously???!!! There wasn't a living soul around! That was a few weeks ago. I'm writing now because I just found out that there is an alternate drug for people who can't take the first one because of high blood pressure drugs. It's called Molnupiravir. That worthless woman (Wish I knew her name because I would mention it here.) didn't even bother to mention this. Maybe CVS doesn't carry it, but she should have informed us nonetheless.
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May 2022 by Roy Ruedlinger
Can't set home delivery
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April 2022 by Laura R.
Signed up for PCR Covid test, showed up on time, they gave me a bag with swab and bottle of liquid, did my own test, put swab in bottle and sealed in clear bag that included personal information/data sheet, placed bag in white box outside drive-through. Was told I'd receive results in 1-2 days. 2 days and 3 hours later still no results. Will be boarding plane for European cruise that requires test. Ended up taking rapid antigen test at airport. I DO NOT recommend doing testing trough CVS as they do not honor the required timeline before travel. We took the test as early as possible given guidelines and availability.
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December 2021 by Monica V.
I ran out of a prescription that had expired and found out through my insurance that this CVS has a minute clinic so I made an appointment for the following day. When I arrived, there was no wait and I was seen by a nurse practitioner who was friendly and efficient. I don't think I've ever visited a medical office where I was in and out in 30 minutes. I had my vitals taken, got a flu shot and waited less than 5 minutes to receive my prescription from the pharmacy. Thanks CVS!
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October 2021 by Jan W.
Irritated at the fact that their automatic voicemail keeps on harassing me to pick up my prescription which I need so badly by the way. But I have been in this store 3x and my doctor has sent my prescription 2x but they still keep saying that I don't have anything. Ugh. The line is also ridiculous. I hate this place so bad. They have wasted a lot of my time between trips and having to wait on hold for my doctor's office.
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August 2019 by Natalie B.
Called several pharmacies around 7pm and this CVS was the only one that was helpful. Stephanie confirmed that they had what we needed in stock. I accidentally drove to the cvs on Cordova. The pharmacist there told me that they were closing in 5 minutes before I asked him any questions. Then I asked him to look to see if they had what we needed. He looked and said that none of the cvs stores in the area had it. He offered no further assistance. We drove to this cvs and were greeted warmly by Stephanie who also went out of her way to help us save a few dollars on the script since we didn't have insurance to cover it. The pharmacist was also lovely and spent extra time explaining everything to us. I will definitely come back here!
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July 2019 by Julian Grace
When I find CVS Pharmacy at Cerrillos Road open the service is great. Sometimes it doesn't open when the internet says it opens and it's closed earlier than when GOOGLE SHOWS IT CLOSING LATER.
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July 2019 by Linda M.
I don't usually review drug stores but, when I looked up the CVS I frequently go to for its hours, the rating was low so I thought I'd put in my two cents. I find the customer service excellent in both the store and pharmacy. They always greet you and are helpful. For several years the pharmacists were rotating in and out so that was frustrating because their policies on refills of medications would change depending on the pharmacist. However, they now have had the same pharmacist for awhile and he and the pharmacy staff are very pleasant and it is running better.