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October 2023 by Jack O.
If you want an insolent, rude pharmacist with no listening skills to interrupt you, call you names, and hang up on you, this is your place. Whoever the young "lady" was who was so disrepectful shouldn't be in a service industry. CVS should fire her. But based on the other reviews, it's a systemic issue.
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October 2023 by patricia f.
All CVS pharmacy's in Santa Fee are less, less than par. Do business parties really have to be completely inept! To get information about whether a prescription is ready I guess name doesn't get it ! I refuse to play their inadequacies over a call and would never enter their doors if there was an alternative in this nothing town.
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October 2023 by Joany R.
We had appointments for flu shots at 5:30. We arrived at 5:15 and was told to wait in the line where the shots were being given. After talking to some folks they had appts at 4:15 and were still waiting. I went back to the check in counter and again was told to wait in the line. Not once did the young woman behind the counter register us or ask our name. In the mean time folks were lining up and were being registered. Finally after waiting 45 minutes I noticed folks that walked in after us were getting called and getting their shots. After once again mentioning this, we were finally registered and said there would be about a 45 minute to an hour wait. We finally notified the young man behind the counter that we had to cancel our appt due to a prior engagement at 7:00pm that evening. Lo and behold, when we got home, we had an email from CVS saying we received our flu vaccine!! I hate to think what will happen when we try to make another appt and are told we already received it!
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September 2023 by Linda M.
I made an appt for an updated covid booster. The appt was confirmed. I arrived 10 minutes before the appt. and checked in at the pharmacy. They took my covid card, showed it to the pharmacist & told me to sit down until I was called. After many people were called before me, I investigated. They told me to sit down & wait my turn. I did. After waiting an hour, I inquired again. I was told the system "adjudicated" me. What? And that I never registered correctly. I did the same thing everyone else did. After I showed them text confirmations, they finally took me. My advice-DO NOT get your booster at this location. Very, very unorganized, rude & disjointed. I hope & pray I received an updated covid booster.
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August 2023 by Shawn V.
To provide context w/some of the other Yelp Reviews, I'd like to share my experience with others. First, since the pandemic, there have been accrue labor shortages. This translates into those who work in nearly every service capacity, they are overworked, which means they are underpaid. Second, everyone of us has bad days, weeks even months. Have some grace, patience & some modicum for respect for what some may be going through today, or dealing with yesterday. Trying walking in another's shoes, before one passes judgement upon another. We're all doing the best we can on any day. Below is a key hair I purchased for a friend Yvette last month. Carpe' Diem, Pay it Forward & be your bothers keeper! Peace ~ SLV
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May 2023 by Alex S.
Just watched someone shoplift a number of items. Immediately told the store manager. They did absolutely nothing and let the person walk out, claiming it was corporate policy to do nothing. What kind of incentive is that to paying customers??? I will never be back in this CVS.
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April 2023 by Michelle W.
Pharmacy staff at West Cordova is rude, nasty and arrogant. Long waits while the pharmacist chats with staff and other customers before answering a CVS imposed consultation. Cannot emphasize enough how nasty the staff is to customers who spend their money there keeping them employed. One even told me to "Get out!" Do NOT use this pharmacy.
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February 2023 by Linda W.
This store at 511 W Cordova Rd was horrible and clerk was nasty. We were visiting Santa Fe and walked a mile to this store to get zinc lozengers as we were getting colds. CVS website said store was open until 10 pm. We arrived at 7:53 and the door was locked. Sign on door said closing at 8 pm. We saw people and an employee in the store but she waved us off. A car pulled up and asked us if store was open we said no but it wasn't even 8 yet. Customers then came out and allowed us to enter the store. Clerk came over and said we couldn't come in because she had Seen me take a photo. I said I only needed one item and it wasn't 8 pm yet. She said no. I said it isn't 8 pm yet. She said it is 2 minutes till 8 but still would not let us get our item. I said I will have to report you and she replied I don't care. We had to walk a the mile back to where we were staying without getting the cold medicine. Will not frequent CVS again. This was store #9263
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November 2022 by Michael R.
I am front out of town and now been on hold for 1 hour , yes 1 hour WTF
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October 2022 by David H.
They are not open till 10, only till 6pm, the single employee in the store had no idea where a product was and would not leave the register to help look for it. She spoke something that kind of resembled English
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September 2022 by Liz C.
I'm a traveler and this is hands down, one of the best CVS 's I've been to! Easy to transfer prescription here to pick up while visiting Santa Fe. Pharmacist and her team were super helpful and friendly. Also checked out in front, with more personable interaction and a GIFT for coming in. Store is clean and organized with wide aisles, easy to find whatever ur looking for and more. Great job CVS Santa Fe!
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July 2022 by A C.
I have a pretty low bar for this location, but my experience tonight far surpassed previous lackluster experience. The cashier tonight seemed like he was drunk or on some sort of substance. He was friendly enough but kept making really inappropriate jokes and comments to the females in line (and in front of my 4 year old child). Unfortunately the self checkout was broken and the cashier informed the line that the last customer "broke that s***** He made several other comments with profanity, again right in front of my young son and many other customers. When the line became very long, another employee came out from the back to help out - he had greasy brown shoulder length hair - I was relieved and thanked him for opening another line. There was some issue with him opening the register and he quickly became frustrated and told me to go back In the first line (I had already lost my spot after waiting 20 minutes in that line). He shrugged and said "give me a break dude" and started yelling at me as he retreated to the back of the store. I asked him not to call me "dude", to which he responded , "okay dude". I have to say I would choose the first cashier over the second, because at least he was friendly! Either way, if this is the level of customer service, I'll definitely be making the longer trip to Walgreens. It seems like they pulled their employees from the pool of wayward folks wandering outside their front door...couldn't get out of there fast enough!
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June 2022 by Jen C.
I started shopping at this store regularly in 2007 and I now never plan to go back. Today's visited yielded: 1) no carts 2) no hand baskets 3) pharmacy closed today and tomorrow 4) minute clinic permanently closed 5) "cashier" made me check out at the self check-out stand because he was too busy doing some other chore 6) The employees obviously didn't care about any of this I used to love this store and now I despise it.
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June 2022 by Angela M.
This is the most unfriendly pharmacy ,not just CVS pharmacy, that I have ever been to! The employees are grouchy and not helpful at all. Last time I visited the store the clerk looked like he had wiped his face on his shirt and had a stream of snot coming out of his nose that he didn't even wipe. He was arguing with the customer in front of me.On another visit, I asked to use the restroom and they said they were closed to customers. What's up with this? I mean seriously. I was carrying about $60 worth of products and just left them on the counter.I've given this place three chances and I'll tell you what, I'm done!
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February 2022 by Daniel W.
Normally I hate CVS. But I like this location! I could actually find what I was looking for, and the staff was nice and knowledgeable. I got a COVID booster here, and the next day got two prescriptions filled. They were prompt, called when the RX was ready, and efficient when I arrived , no wait. So if you're in Santa Fe, this location, across the street from trader Joe's, is a good one!