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March 2024 by Joan L.
We had an appointment at 2. When we pulled into the parking lot my husband and I both commented we made it in time 1:55. After paying and checking in the manager came to us and said we were 10 minutes late and because of this our car wouldn't be ready until 3:15. The car finally was taken back for new tires all around at 3. 3:08 still waiting.
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February 2024 by Hernan Gomez Chavez
Frank is an amazing manager. He went above and beyond when I had an issue with some rims I had replaced at his store. I can’t speak highly enough on the great customer service. I would recommend anyone in Santa Fe come to this store. Thank you for your amazing customer service, Frank!
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February 2024 by J M
Great customer service! They helped unload and load the rims and tires for us. Got tires mounted and balanced.
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February 2024 by Doug Musso
The mechanics do a wide variety of services and do a good job. People can go to any Discount Tire shop to have their tire pressure checked and if needed inflate or deflate air to the manufacturer's specifications.
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January 2024 by Frank Ward
They always treat you great , and try to get you in and out .
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January 2024 by alex e.
We bought all season tires for my daughter’s car. Aaron and Frank were wonderful. Service was professional, reasonable, and honest about the wait time.
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September 2023 by Erika Runchel
We were traveling from Phoenix to Colorado and our tire kept loosing air pressure. We stopped at this discount tire and we’re told they were really busy and it would be a 2.5 hour wait, Frank-store manager who was helping us had compassion since we were on a time crunch to get to Colorado, he worked us in within 5 minutes. When we went to pay at the front desk they told us “it’s a free tire repair”. We were more than willing to pay, and that just made our experience so much sweeter. We were so thankful for the service we received at this location. Thank you for helping us get back on the road!
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September 2023 by Carl P.
Excellent as is typical with DT. Highly recommended. Price and service. Ralph is the best!
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September 2023 by Randy Greenberg
Wow!!! I was super impressed with this place. If there's a busier Discount Tire location in the country, I'd like to see it. Even though there were 5 people in line as they opened at 8AM and at least 15 more in the door by 8:30, the staff handled everyone professionally, with a reasonable turn around time. I strongly recommend this Discount Tire location whenever you're in Santa Fe and looking for a really professional tire service experience.
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September 2023 by Jason Powell
I have been a 10+ year Discount Tire customer across a few different states and locations. I have used this DT Cerillios Road location for the past 1.5 years with a few different vehicles. Yesterday I had a flat repair need and made an appointment for my Tesla. It was the day after Labor Day and the shop was very busy.I just wanted to share my outstanding feedback to the entire shop. They are professional, efficient and highly communicative in the middle of a very busy shop. As a son of a mechanic I always watch to ensure things are done right. They techs are always careful and gentle with my car, wheels, lug nuts ensuring not to scratch or damage anything. Also, they torque the lugs to the factory spec. I can't tell you how important this is. Some shops use the pneumatic gun and crank down the lugs extremely tight creating a lot of problems when you later need to remove the wheel. In the middle of the extremely busy shop day, the techs still take the time to treat your vehicle right, do a thorough and correct job down to the small details. I also give a nod to the manager of this shop who is always checking to make sure people get helped as quickly as possible, communicate the status of their vehicle. I even overheard the manager talking to a teenager about working at his shop when he is 16 and working around high school and college schedules. He was planting seeds that he is proud of this shop he runs and likes to bring young folks into the shop and learn the business. Kudos to the manger and techs. Great job folks!
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August 2023 by Patrick Baca
Went to get a tire rotation. Got there around 2:30pm and the employee told me the truck would be done by 6:15pm. The employee also told me the doors are locked by 6pm, so I need be there before that time. I got there at 5:40-5:50pm. Waited in line until it was my turn just to be told they haven’t even started my truck yet. I never received any notification of a delay. So since my truck had not been serviced I asked for a refund.
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August 2023 by Dan Jessel
Good quick service. Good prices. Only took off 1 star for the online reservation parking. Not policed very well, and pretty small spots. I drive an F-350 dually, and had to wait for the person in the spot next to where I was asked to park to leave before I could get in. Far from a big complaint though.
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July 2023 by Justine Macalindong
Incredible customer service! I’ve been here twice in the past 3 months because of slow leaks. As a first-time car owner, I was nervous coming in, but everyone I’ve spoken to has been super helpful and the process is so easy. Walk-in waits are long because they’re busy, but I’m always out an hour before their estimated completion!
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July 2023 by anissa cordova
They have great deals don’t get me wrong but when it comes to the care for someone else’s vehicle, it’s not there. I had gotten 4 sets of new tires and they did not balance them at all, I went back a few days later to get them rebalanced & they told me they went ahead and did that but turns out the balance of my tires were completely off, they were not balanced, I came to my dealership to fix that aftermath. To top it off they gave me not so great TPM sensors & they’re not reading my tire pressure correctly at all. I probably will never come here again, it’s obvious they want to be quick but not thorough. Sorry
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July 2023 by Jodi Trujillo
Miguel and Ralph were the faces I saw, they were the MOST PROFESSIONAL, personable, my experience couldn't have been better. I was 3.5 hours early for my appointment, they had a parking spot FOR ME! With my name on it! Pulled me out of line, just because I had an appointment! Also, at the end, I had a concern about the cost, I had been told there was a 'sale next week'... it turned out I had made my appointment 1 day before the sale started, Ralph gave me about a half of what I would have gotten off, but he didn't have to. It was an experience I won't soon forget!
