December 2022 by Ashwin Balani
Unfortunate experience with Faust Gallery. I purchased a piece of art and had it shipped. I asked if the piece was protected with glass of plexiglass, I was told plexiglass. When I received the piece it was making a lot of noise and sounded like something was broken inside. When I opened the box, there were shards of glass everywhere. I had to slowly remove all the broken glass and micro glass from the frame which was tedious. I then had to shop for quotes to have the glass replaced, drop it off, and pick it up from the store on my end. Bill thankfully reimbursed me for the repair and did so promptly.However, I was supposed to receive a letter from the Gallery stating the provenance of the piece as there was no artist label on the back. He said he would mail it to me but never did. I called and requested multiple times for the letter to be sent. I sent an e-mail which bounced back. The cell phone number listed on the gallery website and the google business page is his cell phone number and goes straight to voicemail. It would have been great if Bill has honored what he promised, unfortunately I had a bad experience with this Gallery and do no feel they are very professional or honest.This is not the impression I got when I was in the Gallery, but I guess once they have your money, anything can happen.
