February 2023 by Matthew Aagaard
Firstly let me say that the entire staff is incredibly friendly and helpful, but I have never been more disappointed with a bank. First Citizen came highly recommended to me from a colleague. I opened an account on 12/22/22. I was told I’d have a debit card within 10 days to 2 weeks. It’s a little over a month now and not only do I still not have my debit card, they have no idea when it’s going to arrive. On 1/17/23, 26 days after ordering my original card, they canceled it and ordered a new one to be express shipped to me and I was told I should have it by that Friday 1/20/23. Here it is now 1/26/23 and they still don’t know when it’s going to arrive. I understand supply chain slow downs and problems of short staffing but this is absolutely ridiculous. If you would like to be able to access your money in ways other than going down to the one branch and picking up cash I might suggest looking around a little more.
