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December 2023 by Sig Lindell
Francisco Valdez is always so friendly and greets all customers. I always look forward to seeing him. Great crew at this location.
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November 2023 by Bruce Johnson
Once again, the customer service team at Enterprise B&T's Griffin St. branch exceeded my expectations. The problem? Online access to a nonprofit's checking and savings accounts. The solution? Call the very attentive Rubi! Although the solution was not immediately apparent to either of us, she continued working with me over several days to locate and rectify the problem. She was patient, thoughtful, and quick to follow up as we navigated the problem/solution matrix. Oh, and what was the trouble? "Operator error" (mine), of course. Another delighted customer with a 9-year EB&T relationship.
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May 2023 by Satsangeet Khalsa
I am a customer at the Griffin Street branch. I want to commend Rubi Herrera for exemplary service. She is professional, kind, and knowledgeable. She did a great job with setting up my business account for me.
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May 2023 by T S Bunton
Representing a homeowners association for which I am a Board member, I recently arranged to purchase a Certificate of Deposit from Enterprise Bank & Trust. First Cassidy Cordova and then Rubi Herrera of the bank's staff were extremely helpful and informative, explained the information and documentation required by laws and regulations, and facilitated the transaction, enabling us to accomplish our objective quickly and easily.
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May 2023 by Heidi Sparkes Guber
I love being an Enterprise customer! I feel educated, protected, taken care of as if I were a family member, especially in this particularly difficult year for our family. In particular, Rubi Herrera has been my advocate and guardian angel. She has been timely, thorough and accurate in every response, even when I have been out of the country. I wish every organization had a Rubi to work with me. I'm so glad Enterprise does!
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May 2023 by Michelle Katz
Enterprise Bank and Trust has incredible customer service, offers support in a timely manner, and is professional, kind and thoughtful. I worked with tellers, financial representatives, and the president and all bring warmth, efficiency and care to what they do. You can feel a sense of community with this bank, through their personal approach. I have been thoroughly impressed and highly recommend this bank!
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May 2023 by Jennifer Salimbene
The team at Enterprise is incredibly welcoming. The Assistant Branch Manager, Shantel Romero, really makes you feel like an important person. She ALWAYS goes above and beyond to make sure we are taken care of. Whether in the drive through or lobby, we always have a positive banking experience at the Downtown Branch. I appreciate all the staff and look forward to many years banking with Enterprise.
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May 2023 by Andrew Swerdloff
I have several bank accounts with Enterprise Bank for my business in Santa Fe and the customer service is excellent. Both Rubi and Tony respond to all of my requests immediately and go above and beyond to service all my banking and business needs.
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May 2023 by Hari Charn Khalsa
I am a customer ag the Griffin Street branch. I want to commend Cassidy Cordova for exemplary service. She is professional, efficient, kind, knowledgeable every time I am in the bank. Congratulations for having such an exemplary employee
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May 2023 by Shane Woods
We have been doing our personal and business banking with Enterprise for many years. They have always exceeded our expectations when it comes to customer service and their professionalism.
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May 2023 by bridgette tena
One of the best banks for business accounts. John was accurate, professional, and extremely knowledgeable on assisting us. Highly recommended
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April 2023 by HIllBilly K.
We identified fraud charges on Saturday April 22, 2023 and called to identify and stopped the one card. We went to the branch in Los Alamos and was told since we identified the charges would be stopped and reversed and not posted. After we left we still had charges on the card that was deactivated and requested to freeze. Since then I had to identify other charges on another card that WAS NOT TOLD TO ME BY THE BANK (White Rock) or when I called the toll free number. We turned in the card and DID NOT request replacements. We still have the charges from that we asked 4 different Enterprise employees to stop ALONG with 2 calls to the fraud department AND response to text it was FRAUD charges. SO for the past 6 days we are now in negative balance and STILL going back and forth with call center and the White Rock NM branch. ALL of these charges when googled or bing search will reveal this. The call center person Misty is very nice and helpful the branch in White Rock NM IS NOT Los Alamos IS NOT Santa Fe IS NOT. They seem to lose paperwork that I have to go back to sign same forms and what is told to me by every Enterprise Bank employee IS NOT TRUE.
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March 2023 by Cindy Kirby
This bank has excellent service. I've been pleasantly surprised every time I go in! Francisco is great, as is Suleika. I highly recommend EBT.
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March 2023 by Richard Silbar
I just want to say that Francisco Valdez was very helpful this morning in sorting out why my debit card was no longer accepted at the ATM machine at the Griffin Branch.
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September 2022 by bruce rael
I was very satisfied with my recent remodel loan and later a refinance loan. The loan officers were very easy to work with. They were always available to help during the process.I would highly recommend the mortgage team at Enterprise.
