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January 2024 by Hubert Zajicek
A place where the salesmen will run down their own “Mexican made” (~$700ish) line to promote the $1,000+ line of boots. I have never been to a store where several sales people worked in concert to emphasize that point (how bad the cheaper ones are - and bring you boots they said run small in your size to make the pint). Never will buy there. Now this is the Santa Fe Plaza location I’m talking about… Aggressive hard sell tactics deployed…
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January 2024 by Darren Barnes
After spending close to $3k at this location, I may be done with Lucchese forever.I oriniginally purchased the pictured attache bag for a little over $500. This location charged my card multiple times for the purchase, which whatever, stuff happens. But the amount of hoops I had to jump through to get them to refund the inaccurate charges was completely unacceptable. This hassle was unnecessarily exacerbated by a manager repeatedly stating, "I don't have to do this". What!?! You don't have to refund these fraudulent charges? Uhhmmm, I'm pretty sure that's EXACTLY what you have to do. Eventually got that sorted out, and taking Lucchese's reputation into consideration, I chalked it up to a fluke.Around a month later I decided it was time for new boots and a belt, and again I returned to Lucchese. What a fiasco. Dude didn't know how to fit a boot properly at all, and continued to push incentivised inventory rather than bringing me what I was asking for. Still, I managed to walk out with a new pair of Nopales as well as an ostrich belt. I noticed mere days into wearing the belt that the top edge was receiving wear each time I put it on from a rough edge inside the buckle. I had to file it down to save the belt. This is unacceptable quality control on a $350 belt.Fast forward a couple of months and I'm walking through the Plaza when the attache bag abruptly falls from my shoulder. The D ring where the bandolier strap attached to the bag had simply fallen apart. It was clearly just glued in. Again, just shoddy craftsmanship at master craftsman price levels. Zero quality control.When I returned to the Santa Fe store with the bag I had purchased there mere months ago, an associate retrieved Angelee a manager, to speak with me.From jump it's all shrugging shoulders and sort of an almost half smile "so you figured out our stuff is actually junk eh?" vibe. I was told there was no warranty on bags and that the "master" bootmakers at Lucchese cannot repair it. Our boots she says, our boots have a one year warranty, so if it were a pair of boots... LMFAO! That's right folks, at Lucchese your $2500 boots are good for a whole year ??? ONE YEARThen I heard a familiar phrase... "you know I don't have to do this, but" Of course!! It's the same manager that acted like she was doing me a huge favor to return my money when they charged me multiple times for THIS VERY BAG! I told her obviously that's true, you don't have to do anything. You didn't have to get out of bed this morning, but here we are. In this instance I suppose it's a matter of reputation. She proceeded to set us up with a store credit, which was then transferred to an outlet in El Paso which still had the bag in stock. The outlet mailed me replacement bag which I received today. To my eye and touch this is clearly a bag that wound up in an outlet for being lower quality. No glaring flaws, but after carrying the same style bag for a few months the degraded quality is apparent. Much of the trim is lower quality stiffer leather than my original, much of the stitching is not as smooth, and the same D ring that failed on my original looks to be just as sloppily glued in on this bag. It almost certainly will not last any longer than the original.I may try ordering direct in the future, but much of what I've experienced are quality control issues which start at the top. After experiencing that, am I really going to shell out for another $2k pair of boots knowing they're only good for a year??This stuff is too expensive to be so cheap and there are too many other places in Santa Fe offering ACTUAL master crafted goods, why would you spend money on these headaches?As for the Santa Fe location specifically? They need a full staff turnover and the replacements need to be trained. So long as Angelee is there they, "don't have to" help you with anything apparently.
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January 2024 by Darren B.
After spending close to $3k at this location, I may be done with Lucchese forever. I oriniginally purchased the pictured attache bag for a little over $500. This location charged my card multiple times for the purchase, which whatever, stuff happens. But the amount of hoops I had to jump through to get them to refund the inaccurate charges was completely unacceptable. This hassle was unnecessarily exacerbated by a manager repeatedly stating, "I don't have to do this". What!?! You don't have to refund these fraudulent charges? Uhhmmm, I'm pretty sure that's EXACTLY what you have to do. Eventually got that sorted out, and taking Lucchese's reputation into consideration, I chalked it up to a fluke. Around a month later I decided it was time for new boots and a belt, and again I returned to Lucchese. What a fiasco. Dude didn't know how to fit a boot properly at all, and continued to push incentivised inventory rather than bringing me what I was asking for. Still, I managed to walk out with a new pair of Nopales as well as an ostrich belt. I noticed mere days into wearing the belt that the top edge was receiving wear each time I put it on from a rough edge inside the buckle. I had to file it down to save the belt. This is unacceptable quality control on a $350 belt. Fast forward a couple of months and I'm walking through the Plaza when the attache bag abruptly falls from my shoulder. The D ring where the bandolier strap attached to the bag had simply fallen apart. It was clearly just glued in. Again, just shoddy craftsmanship at master craftsman price levels. Zero quality control. When I returned to the Santa Fe store with the bag I had purchased there mere months ago, an associate retrieved Angelee a manager, to speak with me. From jump it's all shrugging shoulders and sort of an almost half smile "so you figured out our stuff is actually junk eh?" vibe. I was told there was no warranty on bags and that the "master" bootmakers at Lucchese cannot repair it. Our boots she says, our boots have a one year warranty, so if it were a pair of boots... LMFAO! That's right folks, at Lucchese your $2500 boots are good for a whole year ONE YEAR Then I heard a familiar phrase... "you know I don't have to do this, but" Of course!! It's the same manager that acted like she was doing me a huge favor to return my money when they charged me multiple times for THIS VERY BAG! I told her obviously that's true, you don't have to do anything. You didn't have to get out of bed this morning, but here we are. In this instance I suppose it's a matter of reputation. She proceeded to set us up with a store credit, which was then transferred to an outlet in El Paso which still had the bag in stock. The outlet mailed me replacement bag which I received today. To my eye and touch this is clearly a bag that wound up in an outlet for being lower quality. No glaring flaws, but after carrying the same style bag for a few months the degraded quality is apparent. Much of the trim is lower quality stiffer leather than my original, much of the stitching is not as smooth, and the same D ring that failed on my original looks to be just as sloppily glued in on this bag. It almost certainly will not last any longer than the original. I may try ordering direct in the future, but much of what I've experienced are quality control issues which start at the top. After experiencing that, am I really going to shell out for another $2k pair of boots knowing they're only good for a year?? This stuff is too expensive to be so cheap and there are too many other places in Santa Fe offering ACTUAL master crafted goods, why would you spend money on these headaches? As for the Santa Fe location specifically? They need a full staff turnover and the replacements need to be trained. So long as Angelee is there they, "don't have to" help you with anything apparently.
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January 2024 by Ron P
Very nice store. Super high end boots and apparel.
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November 2023 by Lynne S.
The sales gal, Mary is rude. I would avoid this store just because of dealing with her on too many occasions. None of them good. She should not be working with the public.
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July 2023 by Armando Jr.
Great service, Quincy is amazing ?? highly recommended!
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April 2023 by Salazar Olindo
The folks in this store are amazing and so very helpful! We always stop in here on our way through Santa Fe and this is by far our favorite store location. Quincy and Rudy have helped us out on our last few trips. They are simply the best.
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March 2023 by Don Juan Solano, Martinez, Cruz, Peck
Unacceptable treatment! Monday, March 6th. 2023 My partner and I had business in Santa Fe. We had lunch at La Fonda. And, decided to walk over to Lucchese to buy a pair of boots and a jacket. However, we were immediately approached by a woman who blocked us from entering any further. I told her I was looking for a leather jacket. She replied we don't have anything like that. as we could clearly see they had plenty of jackets. She showed me a woman's blouse as she walked us to the door. It was the most appalling display of racism we have ever encountered. Hopefully her racism does not extend to the corporate level.
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January 2023 by Maddie Frost
The staff is incredibly rude, could barely say hello when I walked in. I was wearing their products & had full intention on buying a new pair of high end boots but was not ever approached by any of the 4 people working while the store had only 3 other customers present. I will never go back again, having worked in retail before this staff is shameful!
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December 2022 by Kit P.
Fabulous product!Tremendous service!Ask for Rudy!They delivered on the perfect boot with short notice. I'm so grateful.
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October 2022 by BRUCE BRUTSCHY
Loved our boot guide , Rudy Smedley he helped get the right fit and really wanted me to get the right boot for me.We will be back
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October 2022 by Shera Maher
Beautiful store, courteous retail assistants.
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September 2022 by Linda T.
Went to Santa Fe for the Fiesta Fine Arts and was delighted to find a Lucchese store on the Plaza. Found the boots I have been wanting for forever, got the correct old-fashioned fit for them (as it should be) and had the best possible time - all thanks to Rudy Smedley. My SO also wanted a pair of boots; Rudy was exceedingly helpful and patient, as he has never worn a pair of boots before and has large, wide and hard to fit feet. We learned a great deal about boots from Rudy...and are anxiously waiting for the pair we ordered. This whole process took up a great deal of Rudy's morning and he was determined that we get what we needed - and we did. This would not have happened without him and I am so grateful. I would give more stars if I could for his excellent and caring customer service. We got WAY more than boots on our Saturday in Santa Fe, and will continue to revisit the store thanks to Rudy's kindness making this an amazing experience for the both of us. THANK YOU!!!
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August 2022 by Judy Eisenberg
My husband and I just came back from a trip to Santa Fe. The exceptional people we met in our travels made this a truly memorable experience. One of them was Rudy Smedley at Lucchese Bootmaker. He was professional and knew his merchandise extremely well. But more importantly, he made us feel welcomed and important.My husband uses a wheelchair since his stroke. Rudy helped me push the chair into the try on room. When I noticed my husband had cut himself earlier in the day, Rudy administered excellent first aid. In short, he treated us like family. We were proud to have our photo taken with him and love the shirt we bought!!Sent from my iPhone
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August 2022 by Cheyenne Pellicoro
Visiting Santa Fe from NJ and had such a lovely experience with James Reilly. He took his time helping with me with finding my perfect first pair of Lucchese’s. The rest of the staff was very friendly. Definitely will come back next time!