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April 2024 by Mcml Mcmillan
I am not sure why a business that is trying to emanate a calm and relaxing environment would paint the rooms a cold, loud blue color. Also, you can hear the conversations from every room next to you. The music isn’t great, either. I’ve tried three different techs here. The one that was ok enough for me to try again, did an awful job the second time after I had told her she was awesome the first time. Consistency in all aspects is terrible here.
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April 2024 by L Montoya
Unfortunately, the front desk guy confirmed me for an appointment I never made. I only inquired about the date and time. Then, when the manager called me, I told her I never confirmed the appointment, she raised her voice at me and started nagging that she was there when I confirmed, and there’s a fee, blah blah blah.If she would have spoken to me like normal business people speak to customers, I would have paid the fee or shown up! But, you can’t speak to people in an accusatory, aggressive tone and expect a good outcome. That’s just the latest nonsense I’ve experienced at this location.
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March 2024 by Rose Romero
I can’t even say what I briefly had last night was a relaxing massage. The gal put lotion on my back and that was about all I felt. Her hand stayed motionless on one spot. I got up and left. $75 is not cheap and I don’t expect perfection but this gal is not a massage therapist. Frustrating because I work and massage envy doesn’t have many evening openings nor weekends often and the good therapist don’t last long. I need massages frequently for health issues so I know a good therapist when I get one. The gals last night were kind and professional. The staff is always so nice.
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March 2024 by Paul Featherston
well delivering laundry there looked very relaxing and peaceful was given instructions by my trainer not to knock on the back door without going to the front first as to not interfere with the massage process that was going on with their customers everyone seemed friendly
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March 2024 by Jeremy Brandle
I got a 60 minutes Himalayan hot stone with Margery and loved every second. Margery was very professional and really made it to make me most comfortable. Working on my back and legs did wonders for me as a varsity basketball player. I would recommend her massages. Thank you Margery
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March 2024 by Delanne Reichard
Habiba was a wonderful listener and focused on what I said I needed. The massage was top notch, will definitely see her again!
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January 2024 by Annette Gates LCSW MEd CSSE CGC
Denise is great
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October 2023 by Jared French
Denise is a great massage therapist! I’m a dentist and doing dentistry is hard on the neck and back. A session with her helps me stay healthy and maintain my ability to continue my work! I’m grateful for the treatment.
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October 2023 by Erika Medina
Worst massage I've ever had. Resulting in moderate to severe pain.I was gifted a massage for my birthday by a friend. Booking a massage was easy and the front desk staff was kind. I went in feeling good, no major issues because my last massage was the month before at Ojo Caliente, it was HEAVENLY. I was ready to get another relaxing massage. I met with the masseuse and told her what I would like to have done and where my problem areas were. I asked for medium pressure and to focus on my back, traps, neck, and hips. I have tight muscles and many knots for I'm a heavyweight lifter. My masseuse got right to work on my back. She rubbed my back with medium pressure but when it came to all the knots she bypassed them all. She did basic rubbing ANYONE can do. She didn't spend much time on my back either. She mainly rubbed my mid to lower back, didn't touch my upper back until later when I was flipped on my back (I'll get to that part in a moment). She rubbed my legs for a few mins and again bypassed all tense muscles. I was disappointed here because my legs were extremely sore from a previous workout the day before. She turned me around and moved on to my arms and spent maybe a minute on each. All she did was rub lotion on them... When it came to my neck and traps. She only did a few passes bypassing all knots. She didn't work on the sides or front of my neck just the back which was painful for me. She used her knuckles with medium to heavy pressure where my occipital points are and this caused me major pain. She also used her knuckles with medium to heavy pressure on my mid and upper back close to my spine, this was painful as well. Once my massage was conclude I left a tip and went home. As I got home I started experiencing dizziness, light sensitivity, and extreme pain in my entire head and face. I drank a lot of water and had to sleep for the rest of the day. The next few days my back and neck were in severe pain making it hard to do daily tasks, sleep through the night, and perform efficiently at the gym and work. I will never be going back. And my advice to the ones who give massage envy a shot please becareful about who you choose as your masseuse.
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October 2023 by libby lenzer
Had an excellent experience with Tammy yesterday. She is strong and sensitive to what I wanted. Will come back to see her again.
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October 2023 by Brenda Day
Tammy was an amazing masseuse. The only problem was, it didn't last long enough. I can't wait till my next massage.
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September 2023 by Todd Worrell
We wanted a couples massage, but every since covid hit they haven’t done them in the same room any longer. Guess what. We won’t support bad behavior. Covid is over! They didn’t get out business!
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August 2023 by Natasha Montoya
They used to get me in with in the same day that I call or a couple of days out but now I'm waiting 2 months for my appointment. Plus I'm a member that pays monthly. When I leave a message for a call back no one calls me back.They sure want your money but they don't want to give you your messages you pay for.....
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August 2023 by Kimberly Austin
Michelle at Massage Envy is top notch - one of the best massage therapists out there! If you are lucky enough to get an appointment - book a session today!
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August 2023 by Tatiana Percival
Yikes. The music was very loud and terrible. It must have been break time because I could hear everyone laughing and carrying on during my massage (no one was quiet, even in the hallway). This is the first time I did not mention I’m an LMT and I’ll never do that again. Honestly THE. WORST massage I have ever had (and it was 90 minutes so I paid extra, sadly). I tipped because it was the right thing, not because she earned it (but I regret that). Which is terrible since it has only been the second time THIS YEAR I was able to get my MONTHLY massage. When asked if I would like to schedule my next massage, the next available isn’t until almost 8 weeks from now and then when asked if I wanted to schedule another one I couldn't because the November schedule isn’t even out yet. This is very bad business. My membership ends in February and not a moment too soon. I am so very disappointed. I have never left a massage more uptight, sore and angry. Everyone has a bad day but when you can only get your monthly massage twice a year it is unacceptable. The facials and all things not massage have been great. The front desk staff is welcoming and kind but there needs to be a better system. I would NOT recommend a monthly subscription for massage. You will never get one once a month, which is what you pay for. Go elsewhere.
