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October 2023 by camille atkinson
Bob could not have been more wonderful - he was kind, patient, friendly, and fun to talk to! he only showed me mattresses I was interested in and that fit my price range, never even trying to hard-sell or use the kind of high pressure tactics I've come to expect in furniture and mattress stores. In sum, it was an delightfully enjoyable experience, I feel good about my purchase, and this is coming from someone who hates to shop!
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October 2023 by Cole Vanetti
Bob and Ernest were most helpful in making a decision on what my wife and I wanted. We were uncertain on if we were going to switch away from Tempur-Pedic or not and after trial comparisons, we found our perfect fit.
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August 2023 by Larry C.
I was professionally advised on the features of the various beds and the manager was friendly polite and knowledgeable He said I can send it to you tomorrow and I couldn't believe it As promised two great guys delivered and set up the bed in 30 minutes and cleaned up before they left THIS IS THE ONLY PLACE TO GET YOUR BED FROM
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August 2023 by Rosemary Mazzone
Thank you so very much to Ramon Rios!! Master conversationalist and expert salesman..We told him what we wanted & he made magic happen!!! He is very Knowledgeable and made the whole process a pure joy!! Thank you?
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July 2023 by Kathryn H.
I ordered online. A box spring and frame. One came in FedEx and later the box spring. As men were bringing the box spring to front door, they asked, want this jnside? I said for now, that's good then after yoh set frame then set that in.. They replied, were only to deliver. I said , I paid for Gold Delivery. They didn't have it on their order for me. Matyress, like many other companies, use 3rd party. The communication between the two lacks big time! There's no weekend number to contact customer service. This is a Retail Company, ok, Should be 7 days per week to assist customers. I'm not buying through here again.IL try. Sleep Number. They, Mattress Firm were to carry up one flight of stairs and set up frame and if I had an old mattress, haul it. Poor customer service!!!
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June 2023 by Jose Salgado
Came in while Ramon was working and had a very pleasant experience. He helped me choose a great mattress and gave me a lot of amazing discounts that made it way more affordable for me. He was also very flexible when it came to shipment dates.
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May 2023 by D.
Bob was excellent and helped us find the best mattress and deal for us. Great experience!
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April 2023 by iris bryant
Very pleasant experience. Went with friend who also needs mattress, but with very different requirements. Store manager was great, knowledgeable, asked questions, directed us appropriately, and was attentive and not pushy. Great selection in store. Both of us were quite satisfied with our experience, to include the quality and variety of product available. Will likely make my purchase here after shopping around town.
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April 2023 by Kirstin Griffin
Ramon Rios was working when we came to mattress firm today. A wealth of knowledge, truly listened to our concerns and needs with budget in mind. Absolutely recommend
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April 2023 by Carolina Flores
Ramón is amazing! Great customer service and the best deals in town! Highly recommended! I had an idea of what matress I needed and when it didn’t work out finding another solution was made easy!
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October 2022 by Beth W.
AWFUL..stay away. Purchased a Serta mattress. The first one developed a terrible sag and we exchanged it for a new one. The second mattress developed the same issue. We submitted a warranty claim which was approved but they would only give in store credit. They would not give a refund even though I said I'd pay the 20% restock fee. When we went to the use the in store credit, the mattress we selected was on sale. They would not honor the sale price because we were using an in store credit. I have been messaging back and forth with customer service and they have been no help and dismissed me. I will be contacting the Better Business Bureau.
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May 2022 by Janet Elder
Bob Smith, the manager, knows his inventory backwards and forwards. He's wonderful to work with: he's patient, there's no pressure, and he's incredibly service oriented. He truly cares that customers have the mattress that is right for them. We're most grateful. He deserves more than five stars, but that's the maximum possible. Thank you, Bob, for making this purchase such a positive experience.
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April 2022 by Cesar F.
Bob & Jeff listened to my needs & had me in the bed of my dreams well within my budget in 5 minutes! Best dose ice & selection for surprisingly affordable prices!
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March 2022 by Nancy Porthan
New to town and a new home, I needed beds - good ones - and most important I needed kind, honest, trustworthy and thoughtful assistance....promptly. BINGO! Bob (Manager) at the Mattress Firm store on Paseo De Peralta in Santa Fe ticked all the boxes. I now have the exact right products, at the best possible prices, on the delivery schedule at the exact right time....NAILED! WHAT A GREAT SHOPPING EXPERIENCE! Highly recommend this store and this individual. He's very professional and knows his stuff!!! The product selection was extra-ordinary too.
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March 2022 by Hannah Wainner
Great mattress but extremely dishonest people working here. Told me he could tie this mattress down to my car and I came very close to losing it on the way home. Told me this was interest free and payment free up to a year. Just got an email today that my payment was late and obtained a late fee. On top of that…. 30% interest!!!! Never coming back to this location. If not honesty then stupidity