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November 2023 by faye crump
Would like to leave a review about employees at mattress firm. They are very knowledgeable about the products that they sale. Recently purchased a mattress. Had a problem with it went back to mattress firm and spoke with the manager Sandy and she went above and beyond to rectify the problem. And now I'm having the best sleep ever. Would recommend mattress firm to family and friends. Thank you Faye Crump
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November 2023 by George Marsden
We had a very positive mattress buying experience. We worked with Bob Smith, the store manager, and he exhibited great product knowledge and found an ideal balance of providing information and giving us time to think about what we wanted.I bought a mattress for my elderly mother several years ago and he provided a similar level of service.Bob is a classy, old school salesman who genuinely seems interested in make a customer for the long term, not just making the sale.
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November 2023 by Alethia Blanchard
This store, Mr. Smiley were very nice and took time with us let us look and we asked questions very helpful. The delivery was on time and Juan and Marion were very polite and head the bed set up quick and showed us how to use it too. This store is a good store to buy mattress from. (Statesboro)
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October 2023 by Rosanna B
Excellent knowledge and service at Mattress Firm Plymouth, MA Colony Place. Jordan was very knowledgeable, knew the products well, listened to our needs/concerns and showed us which mattresses would meet our needs. Jordan was extreme helpful both helping us choose a mattress and with arranging delivery. He didn't push the most expensive but really cared that we choose a mattress that would be right for us.
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October 2023 by ken petronis
The process couldn't have been any easier. Frank made selecting the right products a breeze and secured interest free financing in minutes. Delivery and set up was done professionally by Beto and Justin. All within days! Great job!
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October 2023 by Lawrence Lunsford
Timothy was a fantastic salesman and a pleasure to work with. He listened to what we needed and was able to find a perfect fit for the budget we were looking at and the features we desired. The two gentlemen that delivered our beds were very polite, respectful of our home, and very good at their job. We were their first stop. We sent them away with cold water and Gatorade to help them finish their busy day. We were very pleased with our purchase.
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October 2023 by Antoinette
Jermey and Jeff sold us two mattresses. They were amazing and provided excellent customer service!! They made the process so seamlessly and easy!! Thank you!!Derrick and Justin delivered the mattresses the next day (today 10/22/23) they called us beforehand and came in a timely manner. They were also great!You guys have a great team behind you and in my opinion are the ones who make the company!! I do hope their work ethics is noticed and goes a long way for them.
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October 2023 by Miss Foy
When we said we wanted to buy a mattress for our guest room, the salesman, Jeremy, steered us right to what we needed. No pushy up-sale or long song and dance -- just enough information to make us feel confident in our purchase. The transaction was easy, pleasant, and much less expensive than we feared. Would definitely return.
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October 2023 by LuAnne Wall
Came in at nearly 8P Monday night,found a mattress within 5 min. The excellent sales manager got our order set-up for delivery within 48 hours and the terrific delivery crew arrived at exactly the time promised.
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September 2023 by Robert Walton
Jeremy and Jeff are extremely kind, knowledgeable, and patient. Honestly , the best customer service I’ve experienced in NM. They sell a great mattress too. Definitely recommend !
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September 2023 by Rebecca Vincent
Staff friendly, helpful. The person I worked with Jennifer was most helpful on looking at adjustable bed, and new mattress. I would recommend mattress firm for their knowledge of bed mattress and for their delivery services. Good job
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September 2023 by Ann Anthony
No high pressure sales. Danny was very nice to work with.Delivery was right on time and the guys were so nice to us (and our Lab, Mia)Thanks Guys!
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August 2023 by Paula G.
My experience in the store was very good. Jayshon was very helpful and friendly. Keith and Will were the delivery service team and they were very nice and professional. They waited on me patiently to arrive home for my delivery.
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August 2023 by Keith Wall
Chris & Jacob delivered my mattress, I was ready for them to place it on the bed frame. They were very professional, courteous. I offered them a coke to go and they were on their way. James Padilla was a very personable young man and most knowledgeable in the products he was selling. He helped me make the best decision on what was best for me. I would tell anyone to go to Mattress Firm for their new bed. I hope Mattress Firm takes good care of your employees because these are the people that make your company referable. Share the profit with your people. Thank you.
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August 2023 by Rick Baker
The buying process, was excellent! No sales pressure, we got to try all of the beds, asked lots of questions, and got lots of answers. The staff was really knowlegeable on each of the mattresses in the show room. The delivery of the bed was on time, the movers were careful and placed the mattress where I asked them to. I would buy here again.
