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June 2023 by Harman G
Marissa, that was the best sales experience ever! Awesome meeting you and everyone in the store. Almost sold our friends a pair at the same time.Boss, give Marissa the store, she handles it super well!
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April 2023 by Lisa Webber
Great experience! Selection was good, prices good and Avery was super friendly and helpful and professional and knowledgeable. He is a real keeper!
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April 2023 by Michael Ellison
A gem of a Merrell store ill-placed in a deserted outlet mall. Big, enticing clearance section; frequent 2 for 1 sales on regular merchandise.
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February 2023 by Chad Walcer
Very friendly staff. Good selection. Great prices.
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October 2022 by Liz Cervio
If you love shoes…this is worth the trip. Our outlet mall seems like a movie set or ghost town but Merrill has a wonderful array of great shoes at discount prices. Good staff too!
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October 2022 by Wave Rayne
Realy great and consideratw staff. Shoes are better priced than sold elsewhere. Buy one pair get half off another pair, right now.
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September 2022 by Dawn Morris
Nice, clean, and well laidout store, offering quality merchandise. Unfortunately, their machine that helps fit you wasn't working. My husband was able to find a nice jacket though. The staff did a great job helping us! Thanks guys!
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September 2022 by Nodiah Brent
Dear Merrell,The only athletic shoe that fits me was discontinued, so I went to REI last month to find a replacement. The sneakers I sought to replace were a men’s size 8; REI no longer stocks these sizes. My body was really suffering from improper footwear. My ability to walk was greatly diminished. Exercise is an essential part of my self-care routine, so I was getting worried.My massage therapist told me to go to the Merrell outlet-I didn’t even know we had one in Santa Fe. A family member and I went there today and made the acquaintance of the store manager ,Averey. He went out of his way to accommodate us, immediately letting us know that a special was going on. I’ve been in high-end retail for more than forty years. If service is not up to par, I never go back.; if it is, I become a lifelong customer. But Averey was much more than up to par…Averey set the bar. He displayed excellent listening skills, deep product knowledge, frequent upselling in a way that truly benefits the customer, patience, amiability, resourcefulness, intelligence, and the ability to seamlessly serve several customers at a time.We were in the store for two hours and I was already tired when we arrived. But Averey’s steady focus actually invigorated me to the point where I was able to try on at least twelve pairs of shoes and still hang in there. I selected three pairs for purchase, as did my companion.I asked Averey if Merrell’s compensation matched his qualifications (I know many local shop owners who are looking for good people), but he demonstrated loyalty and tact by revealing nothing.I will definitely be a repeat customer at this store.
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September 2022 by Mark Woloshuk
I got some steel toe shoes at 50% off, they always have sales, great quality 2 year warranty (last longer) great staff definitely worth checking out
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August 2022 by Thane Stroop
Chris & Will were so awesome. Great customer service. They both knew there products well. I have a hard time finding good shoes in general, much less outdoor stuff. I got 3 pairs, all great fits.
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July 2022 by Willie B.
Super helpful in an outlet store, need I say more! They know their shoes and they know their stock. We went just before closing time and they couldn't have been nicer. If you need some Merrill's, GO!
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April 2022 by William Eaton
I wear a size 15 and this place had them. The staff were very friendly and helpful. They even have me a 20% veteran's discount....thanks guys !!
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December 2021 by Alan R.
Great selection of hiking boots for me. They give a discount to people who are in the healthcare field who have been on the front line of the pandemic. Helpful service from two of the three people I talked to. The other person was earnest and I believe relatively new. She quickly summoned someone who knew more about the questions I was asking.
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September 2021 by deb Montoya
I love this store!!! The selection is incredible. Great prices. Discounts for Frontline workers. Including Nurses!!!!!!!! Thank you!
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September 2021 by London Ashton
Got two pairs of shoes on sale, one sale price and second one half price of sale price.
