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November 2018 by S P.
The man answering the phone should not be working with the public. I broke my day glasses and called to ask if they could possibly make a pair of glasses. Since I had LASIX surgery years ago at the Eye Associates of NM, I made an appt with them but the soonest they had is in 2 weeks. I need glasses to function.. The man that answered...customer service ? Rude. If he would have given me options, I was willing to have my eyes checked by them in the interim , to have a pair of glasses made by them sooner. I'll never go back. What a jerky guy
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September 2018 by Jitterygoat49r ..
I purchased both progressive glasses and progressive sunglasses earlier this year, both "RayBans". Two employees told me that "all RayBans are made in Italy". I made the mistake of taking their word for it. The sunglasses are made in Italy. Excellent quality and fit. The regular glasses are made in China. Cheap knock offs. Just after the 30 day warranty expired, the knock offs broke at the right temple. They are supposed to be carbon fiber. I think they left the "carbon" out at the Chinese factory. I took them back to the store. The manager said the only thing he could do for me was to allow me to purchase another frame. Since, at the time, the lenses were still good he suggested I buy another frame like the broken one so we could just use the same lenses. When I originally purchased the lenses I verified they came with scratch resistant coating. The employee said they did. (They did not). They are so scratched now I can barely see out of them. No matter how many times I get these glasses adjusted they won't hold their shape. Cheap does not begin to describe these glasses! Word of caution; you buy cheap, you get cheap, except at this store they still cost you. The quality of these Chinese frames are terrible. Do not buy!!! Their website states their frames are "designer" and they are "hand made". They need to stop with the b.s. There are not too many brands left that are "hand made". The so-called "RayBans" made in China ARE NOT HAND MADE!!!
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May 2017 by Collin K.
I tried to look at frames. There was one other customer in the shop. The staff had us outnumbered 3:1. After 15-20 minutes there looking at frames, I still hadn't talked to anyone. The man helping the other customer kept saying you're next. I left.
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January 2017 by Rick C.
Our son came from Philadelphia for a visit. He had lost his glasses and needed some ASAP. Lenscrafter's one-hour service stops after 6 PM but the technician stayed and built his glasses well after 6 PM. Good selection. Reasonable prices.
