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January 2024 by patti metosky
Stay away from this "agency"! What a scam. I would give this place NO stars if I could. I could write a dissertation on the corrupt policies of this place. I had auto and home insurance for about 6 months. Then, they "said" an inspector came to my home and had multiple concerns that had to remediated or they would discontinue my insurance. This "inspector" (which is questionable) was supposedly at my home without my knowledge. I asked for the report (took few weeks to get) which was so incomplete and unhelpful. I continuously asked for someone to come to my home and explain what the problems were. I wanted help with NO body was interested. I got so many creative excuses. Each time I contacted someone, I got a different excuse. One "problem" that they wanted remediated was for me to remove ALL trees within 100 feet from my home, which were on my neighbors property. How many houses do NOT have any trees within 100 feet from their homes? As well, I took pictures of other homes where the trees were literally on the roofs of the homes that were insured. This agency and ALL STATE will readily take your money. THEN they find all excuses to stress the homeowner out. I went to another insurance agency. First, they are less expensive, add more coverage and did not have any concerns with my home.STAY AWAY FROM JACOBS "FAMILY" AGENCY
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January 2024 by Andrew Macias
Can you please send me a copy of my insurance policy to my address 619 San Carlos deming new mexico 88030
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December 2023 by Stephen Townsley
Complete incompetence had my home and auto bundled with them and found out my home policy was cancelled while reviewing my auto insurance. I opted for the paperless option and auto pay and they sent me notice of cancellation through my physical mail box and never called me about it or emailed. Spent an entire month without home insurance thank God nothing happened. But the lack of communication and consideration is extremely worrisome when dealing with insurance providers. Be extremely cautious of poor home inspections that happen while you are not home by people who are uneducated about the area you live in and general home inspection details. These inspections will most likely happen when nobody is home they just send a report of what's wrong and don't tell you that if you don't fix these things they will drop your coverage without warning. Poor excuse for a friendly neighborhood insurance provider.
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August 2023 by Ernie P
Great agency and very helpful with all my insurance needs A+
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July 2023 by Myra Trujillo
Always very helpful.
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February 2023 by Elizabeth Bertani
When we moved to Santa Fe a year ago, I researched agencies that provide auto and home owner insurance policies. Jacobs Family Insurance, a truly local Santa Fe business, provided everything I needed in an insurance agency: They care about customers and truly offer the package that fits theirs needs. Too, I appreciate that when I call with questions, a real person answers the phone and attends to my needs. A+
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February 2023 by Josh Weybright
Ned is a pillar of the community, he is involved in many non profits and community events. We use his agency for our renter’s insurance, and have been very happy with the service they have provided us over the years.
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February 2023 by Bill Malloy
Knowledgeable, creative, & patient in meeting my insurance needs.
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February 2023 by kevin honold
very helpful and friendly
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February 2023 by Monica Ocampo
Quick and efficient!
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February 2023 by Milena Sudak
Friendly, trustworthy and knowledgeable- got me the best rate around!
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February 2023 by Daniel Mccormick
Got a quote from this agency and was delighted
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February 2023 by Laura Lockwood
Jacobs Family Insurance has always been helpful and informative. They respond to my questions and concerns in a timely manner and are easy to reach.
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February 2023 by Chj Sullivan
Great To do business with.
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February 2023 by Sally Roberts
Tina and her group are wonderful to deal with. This is all new to me because my husband always dealt with it, but they have explained everything patiently and have been very caring.
