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March 2024 by Austin
It's really gone downhill lately.1) Apathetic staff (maybe 1 bad apple, but it's the young lady with face piercings, she was not nice to our family).2) Terrible shot pulling. Drinks were very bitter. I haven't poured out my coffee in years.3) Not the first incident. I have waited over a half hour for a cold brew in the lobby. Others waited longer. Staff stacked up mobile orders for people who weren't there! I walked out.Note to manager:1) Retrain your staff or place apathetic eployee on PIP. Apathy for customers should not be tolerated.2) Prioritize in-house over mobile orders (stagger lobby drinks in front of them)3) Put your experienced baristas on bar during rush. Certify for bar. Bar needs to be earned and shot quality must be consistent.Fix your store please.
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March 2024 by jack allread
I haven’t been here for perhaps a year, but they didn’t have my go to Iced Coffee, they ran out early today. Bummer!The staff were friendly, though the place wasn’t the cleanest. Yeah, 4 stars.
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March 2024 by Chris Leonard
Worst employees ever. They are very rude,slow,and disrespectful. Avoid this place at all cost!
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March 2024 by Richard Loffredo
Foods good rhe staff is always friendly and the order is always corect.
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March 2024 by Robert Crane
Not generally a Starbucks fan. But I had to stop in to buy a gift for my daughter so I spent some time getting some work done here.
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March 2024 by Yinka Adeniji
It's Starbucks ?
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March 2024 by Taylor Bussell
Baristas here work very hard so I hate to complain but the order ahead needs to be turned off if they can’t keep up with orders…waited over 30 minutes for iced coffees. Got 1/2 my order and never got the second drink because I had to be somewhere and couldn’t wait any longer. Manager was nice and gave me gift cards to cover my order so I really appreciate that. But yeah order ahead needs to be turned off in these situations and I’m sure Starbucks corporate probably discourages that but they should definitely support their employees and stop working them to death. It just makes the customer and employee stressed and unhappy!
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March 2024 by Wesley Fuller
The staff was nice
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February 2024 by Brooke V
40 min for a Caramel Macchiato! Went inside for my coffee one employees making drinks while the red head manager sat reading at her computer. Other Employees walking around while the one employee hustled to make drinks. I honestly can't take this place any longer! Worst Starbucks in Santa Fe! Manager sucks has horrible attitude and does absolutely nothing to help her crew! I don't know how this Starbucks has stayed alive, maybe because it's their training site. Save your time do not go here! Please Starbucks get a new manager! ?
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February 2024 by Kathleen Gonzales
Slowest location in Santa Fe. There is no sense of urgency. 8 people behind the counter and still a 20 min
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February 2024 by Zackary Ortega
Bad service manager was
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February 2024 by Richard Wallace
Always get good drinks here!
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February 2024 by A Marie
I come here a lot since it’s so close to my office but today I ordered a pistachio latte 15 minutes before I arrived. I waited an additional 20 minutes after getting to the store to receive a totally plain unsweetened latte. I tried to call but there’s no answer at the store
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January 2024 by E K
This is a pretty good Starbucks, they make your drinks promptly, and the drive through is nice but if you go in there is hardly a wait time.
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January 2024 by johnasap777
Inexperienced employees and don't how to provide good Customer Service. Don't recommend this location compared to other locations I've visited NATIONWIDE?
