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November 2023 by Andrea S.
This is the worst run Home Depot I've ever been in. I'm currently on hold to speak with a manager, it's been 15 minutes! I have never seen so many employees just standing around doing nothing! No one available to help in the plumbing department, to get an item off the top shelf. Why aren't your shelves stocked? So sad!
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June 2023 by Melissa M.
Home Depot uses chainsaws and leaf blowers for an hour straight as late as 11:30pm at night. Are they sawing logs with 20 chainsaws at once? I don't know, but it sounds like the Texas Chainsaw Massacre in my apartment every single night. There's also a huge speaker at night that repeats "THIS IS A NO LOITERING ZONE" every 15 minutes. During the day, every 15 minutes I hear "WELCOME TO THE HOME DEPOT. PLEASE ENJOY YOUR SHOPPING EXPERIENCE," from across the street. It's constant and sometimes I feel like I'm going to have a psychotic break from the repetition. PLEASE SHUT UP HOME DEPOT. SOUND POLLUTION OFFENDERS !!!! I WILL FILE AN OFFICIAL COMPLAINT. I can even hear a baby crying upstairs now, I'm sure she's upset about the CHAINSAW SERENADE AT 11:30 AT NIGHT. Leather face EVERY SINGLE NIGHT.
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June 2023 by Paul S.
I purchased a new 6 burner 36" LP gas range to replace my 30 year old range for which parts are no longer available. I did the entire transaction on line with only two phone calls to their appliance department. Both times I spoke with Kim who was very knowledgable and gave me sound advice. The new one wasn't in stock but would be shipped directly to my house at no additional charge to me. I was advised of the delivery date and took Kim's recommendation for an installer. I contacted the installer and gave him the details.we agreed to keep the dialogue going via text messages. The trucking company contacted me with exact delivery information and I contacted the installer just to stay current on the project. It was agreed that they would remove the old range and take it with them. The trucking company delivered right on schedule and put the new range in my garage for safekeeping. There was no charge. I contacted the installer and we set a time to do the work. The installer showed up right on time and got straight to work. We started by unwrapping the new range to verify it's details. Next they removed the old range. After taking a door off it's hinges, they were able to get the range out of the house. They moved the new range in, did some minor work on the gas fittings, cleaned the floor and a carefully slid the new range into place. The electrical and gas hookups were tested and all seemed satisfactory. After checking the oven interior and installing the broiler drip tray, they started the oven which came on immediately. We then installed the control knobs for the range top and lit all the burners as a test, all was working perfectly. We assembled all the paperwork including shipping bills, stove manuals, etc. so that it was all in one place. The old range was then loaded into their tuck along with the packing materials from the new range. We went over the bill for the installation and agreed on everything before I paid them with a bank card. We all agreed it was a job well done and they were on their way. The installation took about an hour and a half total. The stove works perfectly and the door that had been removed to facilitate moving things had been remounted and worked as it had before. Nothing quite as satisfying as watching skilled professionals do an excellent job with no problems.
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April 2023 by Brandon R.
For adapting to all the theft lack of employment availability and high demand being the only Home Depot in town. These workers work hard and deserve 2-5$ pay bump cause another Home Depot employee from another city would not last 2 weeks here good job guys keep doing the best you can this is not a typical Home Depot I'm from a big town and believe me those big towns have it easy. Not to mention these guys all start work at 630 am so don't come in with that I got up early I'm in a bad mood at 8am have some respect and patience for these hard workers! Nice job 5 stars effort is 10/10 Ps use the Home Depot app it says the isle it on or if it's in stock and if you find the location and it's gone it was probably stolen let the desk know when you leave and say you understand and go order online. Conmen sense helps people help people it's little stuff don't get mad over it.
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February 2023 by Alexis P.
I have basically lived in this store since I moved to Santa Fe. I've been so let down by their staff on multiple occasions. They couldn't find or deliver my order, they made me return multiple days. Their staff do not communicate with each other. The paint area is under staffed and some times has no one manning it at all.
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February 2023 by Laura B.
Big selection of closet makeover options. Will have someone come out to measure or do a zoom meeting with me to see what best suits my needs. Friendly staff.
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September 2022 by Benjie K.
If it's on the shelf. Ok If you need help, pitch a tantrum! On second thought, if you need help you're not going to get any. Needed 8- 2x6x8ft pressure treated. They had only 8 on the rack that looked like Barber Poles and water skis. Finally found a guy in an orange apron. Asked him to take down a new bundle. He said, There are some right there. I walked out.
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September 2022 by jo f.
NEVER EVER USE HOME DEPOT ONLINE. I ordered artifical grass over a month ago. It was supposed to be delivered on the 30th. I called when it wasn't and I was asked to wait 3 to 5 business days. I did. I was then told a company was waiting to deliver it and i needed to call them. I soent the next 3 days calling and waiting on calls, to no avail. My call today. I am being told it was delivered already!!!!! IF YOU WANT TO GIVE AWAY MONEY GIVE IT TO A NON PROFIT!
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July 2022 by Adam A.
Went into the store trying to simply get a new impact driver for work. Found the one I wanted within 5 min of being in the store. Walked up to the front of the store 3 separate times and asked for help in the power tools section. All three times I asked for help I witnessed Home Depot employees on their personal phones not working. I find it rather annoying they have enough time to sit there on there phones while on the clock but not do any work. It could have been a quick 10 min trip but instead took over an hour just to leave angry and empty handed. Guess I will head over to Lowe's and give them my money.
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June 2022 by Mary F. K.
Frustration Depot! I never felt so much frustration and humiliation in my life inside a Home Depot! I don't think most of the people that works in this Home Depot care about helping us on finding or selling anything to us. The fact of been the only Home Depot in town makes the staff, specially the manager to ignore you for 50 minutes, besides ignoring you she has no ability to help because it is not her "department". Beginning... I needed to begged for help for someone to unlock the door for the cabinet where the lithium battery was, for a leaf blower I was buying. I asked, probably a supervisor or a manager, to help me. She told she would find someone, 20 min and no one came. Finally I got somebody's attention which got me the batteries and found out that I could have free electric tool, which I Did. After spending almost 2 hours with a overloaded cart I was ready to check out, the cashier could not check me out because she was not aware of the promotion of the lithium battery, this was at Pro Checkout. She called the worthless manager that passed the responsibility to the person that helped me with the batteries, after some long time he finally came, he was happy to help but he disappeared never seen he back again. So, I decide to bring back the sign of the promotion because the manager was too lazy or uninterested or does not have the skills to solve issues or it was not her "department". The worthless, stupid and idiot manager tried to check me out again but still having difficulty and turned her back to me again. I was disrespected so many times in this Home Depot that I couldn't stay there any more, I spent more time begging for help than shopping, almost 2 hours of wait... Left without $800.00 worth in merchandise in my cart. By the way, couple of days before I was there and also took more than 20 min to check out. Sure this Home Depot does not care about their customers and less interested in selling their products. Such a loss of time going in there! I will never put my feet in there again! Lowe's has higher prices but I'd rather pay the price for better customer service and efficiency!
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June 2022 by Daria M.
This place used to be great then we met the childish manager.... We bought a 550 water tank and paid for it letting the lady know we would forsure be back for it later that day, This stupid little girl employee who sold my husband the tank didn't know how to do her job SOLD the tank The employee didn't put it on reservation. They did knock off 100$ but it's been almost a week and we still don't even have the water tank. TRAIN YOUR DAMN EMPLOYEES!!!
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June 2022 by Daniel D.
You've got to want to go here really bad. Went to get my 14 bags of mulch and potting soil. The garden entrance was closed, I realized that when I got there with my large orange cart and the gates were locked. Walked through the store to the garden center and asked one of the workers. He said that I had to go get the cart and come back through the store. They did not have enough checkers was the reason given for the gates being closed. Back through the store with the cart, loaded it up, then went to the regular checkout. He was right, no checkers. So I had to self check out and then go back across the parking lot with the cart loaded to the car. Won't be going back anytime soon if I can keep from it.
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May 2022 by Donn D.
It's hard to find the words. Taking deep calming breaths. Centers self. Nope, I just have to rant for a moment. Went in on a Saturday morning at around ten. They were busy, but you couldn't check out. It was like standing in line at a trendy club in LA. People backed up twenty deep getting angrier by the minute because there were self checkout kiosks going, and of the four only two of those worked. Aggravated doesn't even come close. If only we were provided with some entertainment to keep us occupied as we waited. Oh, that's right! We totally were, as out comes a manager following some dude out the door. The manager is yelling at the top of his lunges "Get the f#(k out of my store! I'll beat your a** if I ever catch you in here again! I don't care, call the cops, but do it from outside or I'll beat you a$$! Now get the f# ... so yeah, you get the point here. Now keeping in mind that there are kids in this line as well. When I got up to the kiosk a girl finally came up to reset the non functional checkouts. I asked her what that was all about and she nonchalantly told me they had caught somebody using drugs in their bathrooms. As if this was an everyday occurrence for them. So I would agree as a store manager or employee I wouldn't have been happy about it, but I might have tried to handle the situation in a bit more low key manner than that.
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April 2022 by Rose B.
I was shopping for a new over the range microwave since my 7 year old Whirlpool microwave stopped working and after troubleshooting found it to be really dead. I visited five appliance stores only to find a variety of prices on them. Finally, the one I chose could be ordered through Lowes but would take over a month or more to deliver. The nice young man guided me to Home Depot as the price and delivery were more favorable. I appreciate this kind of customer service.
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April 2022 by Jim M.
NEVER AGAIN!!! I ordered a fridge a couple of weeks ago at a sale price and it was to be delivered in 2 days. I get a call from the delivery service saying they had an incomplete address for me and I needed to call the Santa Fe store and correct it. I spent half an hour trying to do so. No answer. 4 separate calls.. Called their delivery company hoping I could correct it. Robotics only.. Called Home Depot 800# and got a live person who promised to help/correct the situation.. LONG STORY SHORT: BECAUSE THEY HAD AN INCOMPLETE ADDRESS FOR ME THEY HAD TO CANCEL THE ORDER TO CORRECT IT BUT BY DOING SO MY FRIDGE WAS NO LONGER AVAILABLE.WT........??????