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November 2023 by Leland Titus
Scheduled online through their scheduling system despite them knowing my phone and the issue I showed up and they did not have the parts to fix my phone they didn't think to have the courtesy to call and let me know. Instead, I had to go to the mall and find out in person. Waste of an hour. I was told that they would have the part the next day and would call me. They called. I told them I could come in the next day. The next day, I called and told them I was on the way. I was told that they had the part. I headed in, I was told that the part had to be around here somewhere and that the person working would call the manager to find out where. I left my phone and was told it would take a half hour to repair. Upon returning, I was told that they found my part but that it was defective. I figured they sold my screen earlier, but that would just be an assumption. I was told they would call me the next day when they had the screen. It's now been another 4 days and no call. Keep in mind that my screen was paid for ahead of my first appointment. Since this is an assurant insurance repair. These people don't care about their customers or customer service.
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November 2023 by Gaby Fuentes
I came here for a back replacement on my iPhone, and Andrea took great care of me ! And helping me out !!! ?? would recommend Andrea to fix your phone !
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November 2023 by Mike Walsh
I initially called to see if they had a specific screw driver. However, Andrea was so amazing and knowledgeable that I just let her handle the repair completely. The phone was restored to like new within 20 minutes. It's hard to find great customer service in Santa Fe, and Andrea really exceeds expectations.
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November 2023 by Jerrold Baca
I had an issue with my Samsung S22 and called and spoke with a helpful person on the phone. When I took the phone in, Andrea was most helpful explaining the options, and that they had a fix and could take care of it immediately. 5 quick minutes later, my phone was working again and I'm extremely happy! Andrea has excellent customer service and deep knowledge of cellphones. Thank you!!
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November 2023 by Mark Kassouf
What a rip off! I brought my phone in because the screen was cracked and didn't light up. They ordered me a new screen (at my cost), I picked up the phone and a few days later the screen went black again. I was in Florida on vacation and took it to a CPR store there and they said that the Santa Fe store ordered the wrong screen. They ordered me a new screen and a couple days later I picked up my phone. Now my screen went black again and I brought it back to the Santa Fe store for them to look at it. They said that since I dropped my phone (there was a 1/32" chip on the screen, they wouldn't even look at the phone. I asked if they could just take a look to see what was wrong and the guy bought out the warranty form and said that if the screen was cracked, he would not cover it under the warranty. I asked again if he would just look at it to see what was wrong and he refused. He then just kept saying over and over again, Have a Nice Day! That really pissed me off. Go to any other cell phone repair places before you spend you time and aggrevation on these guys!!
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September 2023 by Char M.
One star and only because I have to in order to post. Worst place ever!!! Took my phone for a cracked screen repair. Was told to come back in a hour and it would be ready. Came back and was told my phone exploded and caught fire. Any compensation for my completely ruining my phone? Nope! This company is a complete scam. Do not take your phone there no matter how minor your fix is. Asked to speak to management which I was told "sorry he doesn't allow us to give out his number, we'll have him call you." Never happened. Was also told that for an additional cost, that my phone was still salvageable. The thing exploded and caught fire and they wanted to charge me more to salvage it! Unbelievable... a nightmare for a minor cracked screen. Do not take your phone here or even purchase any merchandise from them. They are a scam!
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August 2023 by Laurence Sloman
These guys are great. I brought my iPhone in for a battery replacement due to fast draining. I was pleasantly surprised when the technician (Isaac) opened up my phone and observed the battery was too young for replacement, He changed a few settings and advised me to update the latest IOS version. He also gave me a few tips on saving battery life by adjusting some additional settings They saved me a lot of money. Most repair shops would have just changed the battery.
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August 2023 by Joshua S.
I prepaid because I wasn't sure I had the money in my account. They replaced my battery and found it wasn't the battery. The person helping me told me I could get a refund. when I called asking about that they said they do not offer refunds and insisted that their battery that they had was bad. they said they ordered a new battery and told me to come in and try it again. I do not live in santa Fe and it's extremely out of my way to come here. I was told on the phone that even If replacing The battery wasn't the issue they would give me something of equal value of pay. I came and replaced the battery as they recommended and that didn't solve the problem. As I warned them. Then after discovering who I was, they told the other employe there that I could not get anything of equal value. So I lost $109 and drove all the way to town for nothing twice. I'm very upset I was told on the phone that even if it's not the battery I could get something of equal value and now that I drove into town and spent 5hrs waiting they told me they won't do anything for me. I missed getting together with my father because of this and wasted alot of gas and my one day off. It wouldn't have killed them to help me out.
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July 2023 by William Angel
I brought my phone for a camera screen and they fixed it within 20 minutes, so happy I came back for a case. Andrea took care of my phone 10/10 recommend
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July 2023 by Little Horse
Cell Phone Repair at the Santa Fe Place mall in Santa Fe NM was wonderful. Very helpful with my screen protector. Levi helped me and he was perfect!!
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July 2023 by Daniel Munoz
Excellent customer service Andrea was super helpful and was extremely friendly she was wonderful stayed after close to help me out I would go again screen looks amazing super fast service would recommend I would give this a higher rating if I could
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July 2023 by Miranda Garcia
This place is fast and efficient! Brendan helped me. He was very knowledgeable and professional! I really enjoyed my experience, and will send all of my family and friends for future repairs to Brendan.
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July 2023 by Peter Mosey
Levi was fantastic! So rare to get good customer service in Santa Fe.What a pleasurable experience.Highly recommended
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June 2023 by Amelia Pacheco
Brought my daughter's phone in for screen replacement & they broke the speaker on her phone told us they ordered a new one then came back still didn't order the part , was suppose to call when part came in never heard from then went in replaced the speaker & still doesn't work then my husband got mad said we brought it in to get screen replaced & you broke the speaker & now your telling me you can't fix it . Brendan then said well with that attitude you can leave. That's awesome customer service you break something you should fix it , not to mention their not on the up & up because if you pay cash you get a better price that's cause they don't report taxes then
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June 2023 by Sylvi Sterling
What a wonderful business! The shop is clean, well lit, easy to navigate and features many interesting items, such as cell phone cases, tethers, all kinds of accssories.Customer service is top notch! I asked Levi, the fellow behind the counter, for assistance in getting Google Assistant working. Since I'm 70 years old, 71 next week!, I find that 'smart phones' are actually smarter than I am! Levi was not in the least put out by my questions, but answered them patiently and thoroughly. He got my phone squared away, up and running in just a few minutes, and was very sweet about it. I was somewhat in a rush, so I could not linger to purchase a case for my phone, but I will be back!