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January 2024 by Claire N.
i left a google review before but it's been removed, which makes me think this store wants to keep its scam going. so i will keep posting this until they stop: do not change your number. do not let them lie to you and make you think tou have to change your number. its a trick so they make commission on a new line.
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September 2023 by Judi C.
Jasper(?) was so incredibly helpful! He fixed my husband's phone problem, and was so calm and positive! He made several checks to make sure there were no additional problems with the battery or the ability to charge the phone. Awesome employee and human being! You should be very thankful he works for Verizon and gives such fantastic service!!! He's a gem!
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May 2023 by Karen C.
Elijah did an excellent job in assisting and greeting me upon entry to the Verizon Store located on Zeferano. He was quick and efficient and evenasked if I wanted the new protection on my phone from cracking which I declined in order to save as backup. Elijah is a very hard worker and made me feel a valued customer. Thank you for your hard work!Karen
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January 2023 by Lance K.
The only thing worse than this Verizon store is the one at DeVargas mall.Depending upon who you speak with their pricing, and story changes.The pricing is never etched in stone and customer service staff seem uninformed.No one here at this store seems very bright and certainly not on the same page as far as pricing, service etc.Hire some people that care about customer service guys.Perhaps hire people who are articulate and care about the customers.
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January 2023 by Suzanne M.
If I could give a MINUS rating on this place and Verizon in general, I would. After receiving a notice that my router would no longer work after 12/1 and that there was now a cap on the amount of gigs offered in my location, I went into both Verizon stores in Santa Fe. It appeared that the solution was to open a business acct . and drop my personal acct. altogether, according to their sales person. That was the first week of December. It is now the first week of January. I have spent no less than HOURS, DAYS, WEEKS, dealing with this issue at both stores and online. I STILL cannot view my acct. online, so I have no way of knowing what I am paying for nor what plan I'm really on. Several subscriptions were tacked on that I was NOT made aware of. The modem ( $349) is suppose to be free, but I just got an email stating that it is not. I have received snail mail saying they do not have an email address for me, even though I'm receiving notices on that business email about what I owe,etc. The dates as to when the service kicked in are WRONG. The price I was quoted for my plan is $50 more than what I was quoted. I just booked ANOTHER appt. in the hopes of getting this straightened out. And BTW, I live 35 miles from the nearest store!Not one employee at this store is trained to handle my particular issue. They just sell phones. Neither are any of the people I've encountered online. I've had Verizon for many years. I don't know what happened to them, but this issue has given me sleepless nights and diarrhea. If there was anyway I could wave a magic wand and be done, I would. But, as we know cell phone and internet service is crucial in today's world. And where I live, in a rural area, this is IT.This experience has been so frustrating, so agitating, that I consider SUEING VERIZON for all the stress this has brought into my life.
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July 2022 by Carol G.
Cesar was friendly, efficient, and answered all my questions. This is a very busy store so just be patient. It's best to make and appointment instead of walking in. He did not make me feel stupid. Go there, but make an appointment.
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July 2022 by Donn D.
I took my dad down to this Verizon location because his iPhone was dying. The wait was about forty minutes and when we finally were helped the gentleman was less than helpful to say the least. He kept saying the phone was "Out of wack". To sure exactly what that meant so I asked him to explain what he meant and he replied by saying "Out of wack" over and over. He did a factory reset and said that shout sort it out. Umm, okay.
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May 2022 by L L.
On May 27, I had issues with my phone not connecting to the Verizon network caused when moving from my business plan to a family plan.Cesar was so sharp he figured it out quickly. Melissa was very helpful too. I was in our and in less than 30 minutes. Both super nice.This is a first in over 20 years as a customer with Verizon. Typically, the caliber of people aren't up for the complexity of the issue. These two absolutely knew how to approach the problem. Thanks Cesar and Melissa
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August 2021 by David D.
Santa Fe, NM, Zafarano : What an absolutely POS display of customer service, even with today's low expectations..... Walked in, no greeter, no sign-in. Walked to the back, found an employee, don't I need to sign in? Instruction, Go to front podium, someone will meet you there. Went and waited there. Per my phone time, 40 minutes later, same dude finally walked up and over and signed me in. I was 2nd as noted that another was instore before me. Waiting Waiting....Then saw VEmployee helping couple I had observed walking in, How long before I will be helped? What's your name? Provided. Uh [and eye roll] you checked in 5 minutes ago. Uh, that's b/c you took so much time to check me in. A literal "whatever" in response. Left as I just couldn't take it. On prin, a diff phone service, here we come...
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May 2021 by Kevin C.
Horrible service. Made an appointment via the Verizon website. Got confirmation of appointment. Showed up at appointment time, store greeter said their system did not have my appointment registered. I showed the greeter the appointment confirmation email to no avail. She said I had to wait. Good way to lose business. Verizon should stop wasting their money on advertisements and get their appointment service fixed and train their staff. Go to Apple store if you want professional service, definitely worth the drive.
