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October 2023 by Luke T.
Slowest and worst pharmacy in Santa Fe. They wouldn't honor a GoodRx coupon, and on top of it all the staff are extremely rude.
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October 2023 by Gary K.
My insurer (Express Scripts) made me change my pharmacy from Smith's to another in their network. I give high marks to Smith's. But Walgreens can't understand how to bill Medicare for covered prescriptions I've been taking for years. This could cost me hundreds for just one medication. Walgreens has no interest or ability to resolve the problem.
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May 2023 by Amy S.
Seriously. There are 10 cars in the drive through, and 8 people in line at the counter inside. Two employees working in the pharmacy. The worst and slowest customer service anywhere. They took four days to fill a standard prescription. I get it--there's a staffing shortage, blah blah, but figure it out. Pay people better; do some analysis on high demand hours; offer bonuses and/ or flexible hours; fix the computers (one excuse is that they are always "down". This is a giant corporation--do better.
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February 2023 by Jen C.
I know that Santa Fe has a stolen cart problem, but is the solution really to have NO CARTS? How do you shop for several heavy items using those little cloth baskets????????
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February 2023 by Robert R.
Horribly rude pharmacy staff. Same thing at most big pharma stores, but the staff here was exceptionally rude. And why does the entire pharmacy staff take a lunch break at the same time? Makes no sense.
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August 2022 by Rose B.
I guess it's the sign of the times. Seems like every time I get a new prescription here, they don't have any and it takes days to get the meds in stock. I recall up to a few years ago, Walgreens would check other stores and they would ship the meds to this store. Now... they advise me to "go" to another Walgreens to get the prescription filled from the meds the other store has in stock. Thanks COVID!!!
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May 2022 by Donn D.
Longest pharmacy line ever! It literally ran down the side of the store, and almost to the beginning of the aisle. Pharmacy techs usually get a lot of hate because old people with difficulty getting scripts filled want to blame the pharmacist rather than themselves for forgetting to bring the correct script in. Having said this, I watched a pharmacists assistant tell this little old lady who could barely stand with her cane that she needed to stand at the back of this unendingly line to get her follow up booster shot. The little old lady told her she had scheduled an appointment for it and the technician just shrugged and pointed to the back of the line.
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August 2020 by Gene Biddle
Customer service needs improvement.
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August 2020 by Astrid H.
I bought a half-gallon of milk on August NINETEENTH. After being VIOLENTLY ILL for four days, saw the 'sell-by' date on said milk was August THIRD!!!!! When I called the store they kept putting me on hold, transferring, and back around for 20 minutes. The next day I was told the manager, LEO was 'too busy' and would call me the next day. Was he so 'busy' checking inventory?! I mean, how was still on the shelf - SIXTEEN DAYS. Of course he never did call me. Wish I could give a Negative 5 review...
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May 2020 by Kristen S.
They are now holding my refill hostage awaiting an ICD code from the prescribing physician. The ICD code is the same as it has been the whole six years I've been on this medication. If the pharmacist thinks I do not know how to file a complaint with the board she is mistaken. I have time.
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May 2020 by M F.
These morons again... person in front of me gave their name and DOB four times. Four. What was the first name again? 1983? No. And can you spell the last name again? Oh um your insurance says it's not due for a refill until tomorrow. This person has to return to give their name and DOB four times again tomorrow.
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March 2020 by Lizzie B.
I went into get a refill on my prescription, and It wasn't ready. Not only were the employees totally rude, but they made me wait for over two hours to actually get my prescription. When I finally got my order, they incorrectly gave me the pill form of the medication instead of the effervescent tabs. As someone who can not swallow pills, I immediately brought this to their attention. Since the order had already been filled, they refused to change my order. I called my dr. Immediately to tell them about the mistake. It turns out this was entirely the fault of the pharmacy. I am out both the money and the prescription that I am required to take for a heart problem. After of years of going to this pharmacy chain in both Montana and Washington I switching to a new pharmacy. This is completely inexcusable! DO NOT GO HERE!!!!
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July 2019 by Shannon F.
This is, hands-down, the WORST pharmacy ever....Walgreen's must seriously only hire people with a pulse....they certainly aren't hiring competent, customer service-oriented people. Just the rudest, dumbest pharmacy staff ever. Avoid this place at all costs....
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March 2018 by Janice F.
This Reveiw is for the Pharmacy ONLY! Took in a Prescription new to area, have been on Medication for 10 years Chronic Illnesses. They said they had to order, went 5 days without medication. Went to pickup, said my old Pharmacy wouldn't answer their phone (Lie) and they had to verify I have taken it before. I called my old Pharmacy in another state explained and they thought it was odd but called. Then was told they had to verify with Doctor, then said all of that wasn't true once my Hubby went in and told them how ridiculous all of the run around was. Took in Prescriptions to be filled again, they said I should have called a week in advance, even though they promised to keep in stock, they didn't. They said had to order, went to pickup, they said I couldn't get it had to wait the extra 5 days, assured me it was there with my name on it. Went in again to get it & was told it just came in and wasn't ready, I WAS MAD. Then took in 3 prescriptions they didn't run on new Insurance. Asked them to run it & they said it didn't work because it showed other Insurance, new to state & ALbertsons (another lie). Then another person told me when I took another Prescription in that the ID was wrong. Said if I wanted receipts that I could send in for reimbursement I would have to pay more. Then I had Insurance call them & they said there was nothing wrong, Prescriptions went through fine. They regularly tell people they don't have meds for refills, sent a lady in a wheelchair (her mode of tranportation) elsewhere. They don't address you for as long as 15 minutes, yes you just stand there. They stand and talk and make people wait long amounts of time. Was told that they had to cut hours due to lack of business. WONDER WHY???????????????