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September 2021 by Jeanine Bailey
DNCU White Rock is the BEST financial institution we’ve ever banked with! Joshua, and all of the staff at that branch, are fantastic. We just relocated to NM and had lots of questions getting our accounts set up and everything transferred from our last home. Everyone at DNCU is pleasant, helpful, and professional, and they go above and beyond to make sure their customers are taken care of. Thank you DNCU White Rock for welcoming us to our new home.
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August 2021 by Kitty Gandee
We have entrusted Del Norte White Rock for our banking needs since we moved here in 2009. We love the fact that the staff is always helpful and pleasant, some even remember our names! Your new manager Joshua Stringer has been most helpful in solving our banking issues, he always goes the extra mile to offer options for solutions and sees to it that we get the results we want. THANK YOU Del Norte for hiring such competent and wonderful staff!!
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April 2021 by Ruben Barela
Joshua Stringer is an awesome and amazing sincere helpful and kind person. They have listened to my problems as well as my needs and have been receptive to them while trying to assist me in my issues. I have had very bad customer service interactions in the past and Josh was able to help me to realise not only my attitude but how I could work On being a better person when it comes to interactions when the other party isn't being so receptive. By being patient and understanding Joshua not only helped Me With my bank issues he also helped me with some personal issues by just being kind inpatient and listening. He was able to help me understand my problems and even more by just being kind and patient. I was able to grow a lot things to the kindness that this being posed I am grateful that they are in this type of business because we need someone like them who can actually think for the people and not act like a machine. I am grateful that he has a heart and hes able to actually help out the people that he works with and for thank you so much Joshua for being an amazing person I appreciate you
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March 2021 by Mariah Gutierrez
Josh Stringer was amazing, he helped out a lot with all the answers I needed to get and he was very patient.He kept in touch everyday, & to make sure I was satisfied. Really amazing Customer service! I will be calling this del norte credit union again :)
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February 2021 by San V
Banking is so different during the pandemic but DNCU staff has made it much more manageable ! I was fortunate to be routed to the White Rock location and received excellent customer service that has gone above and beyond to complete a few transactions for me in a very timely manner. Thanks to the wonderful Branch Manager Josh and his assistant Anissa for their excellent customer service.
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November 2020 by Alexa B
Anissa and the loan/underwriting department are amazing. Anissa kept in touch and made sure that my loan application was being taken care of. The loan/underwriting department staff made sure to collect all required information in order to provide with a service/financial decision that was safe for me (client) and for them (Del Norte). I am very happy with Del Norte. Thank you very much for you time and help during these crazy times. Thank you Del Norte @ White Rock, #yourock.
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October 2020 by Nickali Nelson
Very helpful and friendly If you have any question and concern they will take the time to answer every question.
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September 2020 by Hunter Warren
I've had Del Norte Credit Union through a series of two loans and my first loan the phone number was entered incorrectly here we are three years later and my phone number is still entered incorrectly. I have to go to the bank every time because these morons idea fixing it is for me to log into the website which requires a phone number confirmation to change my phone number which was put in incorrectly in the first place. How much Dumber can you get
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April 2020 by Virginia Gonzales
JP (not sure if he was manager or assistant manager) was very nice and helpful with my call, the 5 stars are specifically for him I have banked with DNCU for about 4 years now and their staff have always been so friendly.
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October 2017 by Kim M.
I've had nothing but problems with the service from Del Norte since I started the account, which took three week to open due to my paperwork being passed around, lost, ignored and ultimately forgotten until I pestered the right person to get it opened. If you like the treatment you'd get from a big bank then this is your ideal place to go, if not then i urge you to go else where. Customer service that is unfriendly and rude? Check. Fees for just about everything and anything? Check. I've had an account with another credit union for 10 years before I moved to New Mexico and am appalled that Del Norte can even call themselves a credit union.
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June 2017 by William Black
Very kind staff; they even had free cake in the lobby for father's day! :D
