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March 2025 by F. W.
Do not use CSAA insurance esp. through AAA.
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February 2025 by Richard Kissane
Always available for help in planning trips and they also sell high quality luggage at great prices.
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January 2025 by Dan
Waited 4 hours to get my car towed to mechanic, by that time the shop was already closed. Keep in mind, they kept calling me every hour ensuring someone will be on the way soon.
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January 2025 by Whitney Parshall
Can I do negative 5 stars???? I RARELY TAKE THE TIME TO WRITE A BAD REVEW
I have been paying for this "Plus" membership for 4 years. I had my first emergency in December. I was sliding down a steep snowy road in 13 degree windy weather. When I called I went to an automated recording telling me "the best way to reach us is go to the website" and your freaking kidding me????? This was the roadside assistance number...disgusting! finally I got through to someone and they said someone wouldn't be there for over an hour!!! I couldn't be in my car in freezing weather for fear of sliding down the road backwards. My fingers got frost bitten and my dogs were in rough shape in that cold. I had to call 911 and get towed for $400. HORRIBLE! I want a refund for the last 4 years and reimbursement for the tow truck. I tried to write to AAA about this experience on the website and I get just an error message and it won't send. When I call I get patched through to a "supervisor's" voicemail. Off to the better business bureau I go!
SHAMEFUL!
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October 2024 by m m
They refused to come to service my vehicle. What the hell am I even paying for? Useless and rude.
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October 2024 by JC Caine
Every time I call, they're confused about whaich club I'm in. Every. Single. Time. First, yes. You are my club. I live in a rural area. Get over it. Second, why does it matter? You can't even read a page on the website without being redirected to AGAIN enter your address. Working with an outdated business modelm You're a NATIONAL organization. Act like it.
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September 2024 by Rae
Terrible service not enough trucks
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September 2024 by Lou M
Called at 5:41 am and was told an ETA of 6:50. Called at 6:50 and was told an ETA of 7:13. Called at 7:11 and was told that a driver was never dispatched and that they’ll be here at 8am. I believe them this time because I finally got a text but this is crazy
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September 2024 by Jessica Cole
Run from this place. This place is a joke.
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August 2024 by Rocky Lodge
They said they'd get my car I'm 40 minutes. As is so often the case, the person I got on the phone was unapologetic. Over 3 hours later, a very nice and professional guy finally arrived. He gets 5 stars, AAA gets zero
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July 2024 by •Deborah Renfrew
On July 1, 2024, I called AAA for a tow at about 2:40 pm. It was one of those hot humid days and I was stuck on the roadside, no shade, with my five-year-old grandson. In the initial call, I was told that I'd receive a call back giving me an approximate time of arrival. It wasn't until 3:18 pm that I received that call telling me it would be one hour. At 4:18 another call came in telling me it would be another eight minutes. at about 5 pm, when the truck still had not arrived, I again called and was told by the agent they had NO ESTIMATE of when I could expect help, and that he had no idea which other agent would have given me the other previous estimates. He made no apology to me for the mix-ups or the extended wait time and, in fact, was rather curt and uncaring. When I expressed my annoyance with the service, he threatened to cancel my service altogether. I believe he relented only because I told him if my grandson became ill from the heat, I would sue him personally, as well as the entire Hudson Valley AAA office. It was still not until 6:30 pm that the service truck showed up.
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July 2024 by Holly Robinson
I tried to cancel my membership today and was told in order to do so I need to mail back the membership cards. The problem is I never received the membership cards as it was lost in the mail. So I’m stuck paying for a service I don’t want or need. And someone else has my cards and apparently is able to use them. The entire process to cancel is archaic. Funny how signing up is so easy and can be done on line quickly and canceling involves a phone call and sending mail. The woman I spoke to on the phone was rude and just kept telling me to mail back cards I don’t have. Also they charged my credit card 21 days before my membership even expired. Frustrated and annoyed and will be disputing the charge with my credit card company.
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June 2024 by Brian Motzenbecker
Very helpful staff. We got our international driver's permits here
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May 2024 by Aidan
I blew a tire on I-90 this past Mother's day and had to deal with this grossly incompetent group of "dispatchers". Ben was extremely condescending, rude and above all grossly incompetent. It took 5 times for me to explain my location even though I provided him with the exact mile marker, route number and direction all 5 times. The second dispatcher I talked to, Noah, was also extremely incompetent and rude and even hung up on me the second time I spoke with them (while I was stuck on the side of the road). To make matters even worse, they told the tow truck driver that they "dispacted" to give me a hard time (I'm not kidding). This prompted him to make violent advances towards me, my sister and other drivers once he arrived (which I have on dashcam). Because of this, I had to call the NYSP because of his erratic behavior and then ended up paying out of pocket for the tow even though my sister who had a valid AAA membership was with me. Would not reccomend AAA of HV or any AAA, Good Sam is a far better and more competent alternative for those who do lots of driving like myself. Many of family members in the capital region are now switching to Good Sam due to the absolutely unacceptable and frankly malicious experience we had.
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May 2024 by Laurel Flynn
I’ve been using AAA for years, but recently moved to Ulster County so switched to the Northeast Branch.
When I called to have a battery *replaced* they informed me they no longer offer that service post covid.
I mean, besides the occasional jumpstart (which can be solved by battery replacement ) or a rare occasional tow, what is the point of this service? What am I paying the same price for, but receiving less services and benefits? Like every other corporation in America, they raise prices and cut services. AAA used to be a great insurance and service, but now it’s a waste of money. I’ll save that $100/year and save it for the one time in my life I may need to be towed.
