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February 2024 by Richard Parker
I needed to pick up some Canadian money, and they just happen to have some on hand. Very helpful.
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February 2024 by rich nick
01/26/24 MY DAUGHTER NEEDED A TOW AFTER A SMALL FENDER BENDER. SHE WAS REPEATEDLY TOLD HER ACCOUNT HAD BEEN CANCELLED AND SHE DOES NOT HAVE AN ACCOUNT. I PAID HER MEMBERSHIP IN AUGUST OF THIS YEAR!!!!! DUE TO THEIR INEPTNESS SHE HAD PAY OUT OF POCKET FOR A TOW JOB!!!!!!!!!!!!!!!!!TOTALLY STINKS!!!! WOULD BE NICE IF SHE WERE PAID BACK FOR THE TOW JOB.
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January 2024 by SUSAN GRACE
I walked in without any appointment and was greeted bi Joanne with a warm hello.Joanne was so helpful and very informative. I felt at ease working with her. I felt like I was in good hands with her. I really had a very pleasant experience. She is a very kind person and an asset to the AAA Hudson Valley Albany Office.Thanks again Joanne!
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January 2024 by Rachel Curtis
Absolutely a 10 out of 10 for all of your insurance needs. The staff at this agency go above and beyond to make sure your policy has you, your family and those prized possessions your insuring covered. They go above and beyond to try and match your accurate needs with a customized policy that is actually what you will need in an emergency as opposed to a one size fits all policy that in an emergency could leave you stranded. I switched my renters policy not that long ago, ended up paying less and obtaining accurate coverage that was better then what I was paying previously. They explained everything in detail to make sure I fully understood what options I had and were happy to answer a million different questions without hesitation. If your looking for Auto, Renters, Home Owners or even Pet insurance... This is the place to go. They actually care and will be transparent with you. Sometimes only focusing on the bottom dollar, you loose sight of the big picture... but absolutely worth having them run the numbers to see if they can save you some money or get you better coverage for the price your already paying!
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January 2024 by Be Gra
Do not waste your time with AAA Home and Auto Insurance. My insurance with AAA started off as MetLife, is currently called Farmer's Insurance, but I sign in to a site called "Foremost" when I go online for my policies. So steer clear of all of them. I had a 40% hike in my premium between years. When I called to inquire why, I was told my rates had to go up to subsidize the cost of an increase in other peoples' claims. And also, Inflation. 40%!!!!! I have never filed a claim on my insurance or gotten any sort of traffic ticket in the entire time I have been with them. My Homeowner's limits only increased by 8%. I'm being robbed!There is no support option to email or chat with AAA. The Main Directory is clunky, static-y and migraine-inducing awful. When you do talk to someone, if you get transferred you find yourself right back at the Main Directory where you didn't hear any options that applied to what you were calling about in the first place. I dread it but I will definitely be shopping for insurance elsewhere, I have never had a rate increase as insane as this. I'd actually be better off if I stuck with my prior insurance company, AAA has officially blown them out of the water. 40%!!!!!!!!!
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January 2024 by Christeal R
Great resource for travelers. Please leave the EV chargers powered on!
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December 2023 by Deb
If you haven’t considered AAA for your travel plans, you’re missing out! They take care of all arrangements and you enjoy your trip without worry!
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December 2023 by D
If you haven’t considered AAA for your travel plans, you’re missing out! They take care of all arrangements and you enjoy your trip without worry!
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November 2023 by Ralph Morano
Very helpful, friendly staff
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November 2023 by Kitty Kitty
6 hours Defensive Driving Class. Linda taught a great class!
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October 2023 by CursedItems
Called for a tow yesterday Friday the 13th around 4:30, pickup location was caliber collision. I wait about 40 minutes for the tow truck to even be on its way, then i wait another 20 before i get a call saying they need to confirm with caliber that i have no existing charges or bills, which is understandable. They then call me back after caliber closes and then tell me that they cant have my car towed because they cant reach anyone there. So i try everything i can to explain that i didnt have my car looked at by them and didnt have them do any work, like getting the key back from caliber with a tag on it from them but no the person on the phone wasnt having it, i even asked if i can just drive it off there property and if they can pick it up then, and said no that they need to call back when there open which is on Monday. Thanks for wasting my time and the tow company's because you guys dont call right away to confirm you can pick it up. Now i have to wait 2 days just so i can get my car towed because caliber isn’t open on the weekends.
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September 2023 by Kaitlyn Gomes
In March 2022 a dispatcher named Matthew had left me and my car stranded overnight three hours away from my home as I had told him that I was trying to travel back home for work in the morning and needed a tow since my transmission blew. He immediately became hostile and flagged my account for no other dispatcher to help me get out of my situation what so ever and was extremely rude and disrespectful during this stressful time trying to get home. I had discussed with Matthew that I had my car checked at a mechanic and I told him I had a receipt and still refused to bring a tow to me and accursed me of stealing property even though I told him I could provide a receipt (which I still hold to this day). I hope I never have to deal with this branch ever again and I hope Matthew has received proper training to deal with customers in a stressful situation because no other customer should deal with high hostility and arrogance that I had to tolerate.
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September 2023 by Carol Nearing
Five stars are definitely in order for AAA Tow Driver, Dan Hackney, for his prompt, courteous, and very knowledgeable assistance today. He was patient while helping me navigate through a stressful situation. Many thanks!situation
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September 2023 by Ashley Bryant
Some of the best and fastest service I’ve experienced at any business. Friendly, answered all my questions and was able to get my international driving permit in under 10 minutes! Would definitely recommend.
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August 2023 by Taylor Sovay
Called for a tow at 6:30pm. Was told everything was set and they would arrive by 8:15. Received text notifications of the time being pushed back over an hour and a call to inform me of delays. By 9pm I received a text stating my call was dispatched. By 10:30pm I called for an update, gave my info, was put on hold just to get another representative and had to repeat the process. I was told dispatch would contact me in a few minutes. An hour passes, I called again. This time I get a man with no desire to do his job at all. He put me on hold for 5 minutes with every piece of information asked for. He finally tells me dispatch will contact me… when I asked if they’ll actually do so, because I’d like an update, he gave me attitude and hung up on me. Im appalled at the customer service in the eastern NY region. No one I spoke to had any care in the world for what I'm dealing with or cared to actually help me. It’s now midnight and I’m still without a tow, and was just hung up on for a second time. At this rate I don’t believe they’ll ever actually show up. What a horrible company and horrible way to treat customers who pay for a service just to be treated like garbage.