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February 2024 by Jesus Lescano
So helpful thank you so much alamo teamBea , Taylor , Astrid.
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December 2023 by mikayla l
Avoid this location maybe even Alamo/enterprise Altogether. I rented the car for a one-way trip. I returned the rental to my local airport the next day. After leaving the desk I got a call from my local location stating Albany Airport needed to close the ticket so my contract may also be closed. I need the contract closed so I can get the deposit back. However, this location doesn't receive calls, so I've been forced to call customer service many times. They have not responded to a single one of the customer service agents that has reached out to them. I've spent hours on the phone with agents about a simple problem Albany Aiport has refused to assist with. Just know if you do business with them and there's a problem you will have to go through countless customer service agents with no knowledge of the situation.
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December 2023 by Beverly Liebing
I drove over a hr to get a rental to be told that I needed a major credit card when I asked when I spoke to a person earlier in that day that my bank card was ok. She stated not at the airport pick up one. That should be stated in the beginning. I wasted gas and time and no vehicle to use while mine gets fixed
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December 2023 by Brian C
Excellent customer service. The vehicle was clean and very reliable. The staff was very friendly and helpful. The entire process was simple and quick. Would highly recommend.
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October 2023 by Sade Dickson
Our rental left us stranded in the middle of nowhere Lavonia, Georgia. The engine blew and started to smoke on the highway and from 5pm- 12am we tried to get a tow, find a hotel to stay overnight, get a replacement rental etc… It was a nightmare experience as I had my 8 month old son with us. I will say that we are glad we purchased the insurance and the customer service was great. Even though I had a bad experience I would still rent again with them because they tried their very best to assist and make the situation right.
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October 2023 by Gentry?
Easy rental. Service person was very nice and helpful! Unlike other car rental agencies there were not a bunch of fees tacked on at the end that we were not expecting. Thanks Alamo!
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October 2023 by Jean Quick
Good value and service. Wait time for a car could have been better. Had not driven a Chrysler Pacifica before. Too many bells and whistles.
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September 2023 by Ovidiu Marinescu
Excellent rental company. The agency at the Albany international airport was impressive for the quality of customer service. The three employees with whom I interacted at pick up and drop off were courteous , professional, elegantly, dresses, willing to help, and provided an excellent car and light speed service.
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September 2023 by Megan Smith
Alamo is an awesome car rental establishment. I have never had any issues and the staff are always very helpful and polite. This last time I rented I had 1 issue during our 2 week rental which was hqving to continously put air in the tire (this was a brand new truck with very very low miles) and when I returned the vehicle I let the gentlemen know and he apologized and said he would refund me soenthing but couldn't due to me paying in full already. But other than the tire incident I'd recommend them to family and friends for sure!
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July 2023 by Bubbaliciousb
Absolutely great people here so quick and easy!! I had a deer encounter and the process with them was effortless and they were really caring about the situation. I rent from them every time I come into Albany! And ps. Pay extra and get the insurance they offer you!! I declined it and had to go through my own insurance but you know you never know, rather be safe then sorry! !
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May 2023 by Michael Vainosky
Always pleased with the service I receive from the Alamo staff at Albany airport. They get you a set off keys quickly and the cars are always clean and ready to go.
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January 2023 by Peter Kruszewski
I can't say enough good about the staff at Alamo! This is my first experience renting through them but it will definitely not be the last. They were efficient, friendly, and well organized. I'm very happy with my experience with them as compaired to similar rental companies. See you guys next month!
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October 2022 by leah sanson
One good thing is that they made it easy. Gave him my ID and credit card and he did the rest. And the customer service was nice. I did not like that I was told I was getting a free upgrade from a Toyota Corolla (or similar) to a basic model Nissan Frontier. The truck was already in 4x4 drive when I picked it up and it wanted to cut off when I went to pull out of a parking lot or parking spot. And the tire pressure light came on. Anyways, I received a downgrade. Also, picking out my car seat for my 2yo. I was brought to a shed where seats were stacked on top of each other. I’m rough shape. I grabbed the only one that was the safe choice for my son and it was broken. I had no other choice but to resort for a booster seat. He should have the 3 point connection but instead had to have the seatbelt, which is not safe for his size. I loved the customer service but, when I was telling the man at drop off about the issues he didn’t make a note of anything. It was like he was surprised at what had taken place. Overall my experience was not the best. I would have preferred the sedan, it would have been more advanced than a basic bottom line pick up truck. Hope y’all have a better experience than my son and I.
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October 2022 by Renee Miller
I'm stuck in NY because of a hurricane hitting Fort Myers where I live. I wanted just an extra day to keep the car, and they wanted over $200 for it! NEVER rent from Alamo at Albany Airport! Also, there's 33% tax on cars rented at the airport!!! Total ripoff! And I spoke with a Rep that was supposed to have someone call me, and no one called! Horrible customer service! Next time I'll use Hertz!
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September 2022 by Liz
Mike P assisted us when we picked up our car after a late flight. He provided exceptional customer service and was fun to work with! Thank you for making our rental experience awesome Mike!