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December 2024 by Trpsafe E.
the worst care on gods green earth. if you're in pain they don't care as long as they got their bill paid. just got my tonsils out, can't eat, can't sleep, and all they will tell you to do is take some more ibuprofen and tough it out. and that's after trying to get anyone on the phone for 6 hours.
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November 2024 by Kimberly F.
I've been a patient at this practice for 6 years. I live in Albany, NY. The recent care I've received is horrible. I went to the audiology department for hyperacusis. I went there over 6 months ago but I have never received treatment. It is now Nov 25 2024. I had many appointments cancelled. I was told I could get a special treatment for my audiology condition from Deanna Ross. But my appointments keep getting canceled. But instead of her they give me a minion of hers, an audiologist with no training in TRT Therapy. I've spent thousands of dollars for appointments where nothing was done. Of course the health insurance company is paying for it, not me but that doesn't matter. I still have my health problem. Not one audiologist at this practice has helped me. I'm done with this practice. I have complied with many tests. In my opinion what they are doing is dragging me along, with the hope of one day providing treatment, but at every appointment the audiologist knows nothing of TRT therapy and just looks at my records and looks once in my ears and then I'm done. Nothing! It's a technique used by practices to obtain funds from the health insurance companies without providing actual service. I'm going to report them to the health insurance company for fraud. It is obvious they are using me to get money from the insurance industry. It's so disappointing. I DO NOT recommend this practice or this doctor.
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August 2024 by Mary C.
Had a disturbing experience with the PA at the walk-in clinic, in contrast to uniformly excellent experiences with doctors, audiologists, and speech therapy. PA was reluctant to take my temp although no one took my vitals earlier. As I feared an infection it was reasonable to get a temp reading. PA said, that this was done by the nurses usually but no nurse took my vitals. He after showing his reluctance agreed to take it. Would not listen to me and stated that he should be in charge of interview. I gave up, said that I thought I was in the wrong place and tried to leave but PA persuaded me to stay so he could do a diagnostic procedure. After doing it he told me I had a condition that I knew was already documented in my chart. He wanted to prescribe a med I routinely took for it. He gave me no instructions on how to care for it after a big build up on how bad it was. Gave me no help with presenting problem other than suggesting I take a Covid test which I did upon returning home. It was negative. So he thought I might have Covid but didn't check my blood oxygen? I waited an hour for this guy to get in to see me and the first thing he said was that they were short staffed and he wanted to get home by midnight. While acknowledging that medical staff may certainly have significant personal problems, I've been taught to expect that staff will leave their own problems at the door and put patients' needs first. That did not happen here. I read that no doctors work in the walk-in clinic. They should. This little kingdom needs some supervision. Care was at best ineffective. I felt worse leaving than when I came in.
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July 2024 by Linda S.
I recently met with Dr. Hughes and Dr. Perkins, me and my family have been with Dr. Setzen since the beginning, these 2 doctors were confident, clear and totally relatable. When it comes to surgery, it's about skill, not bedside manner. Knowing Dr. Setzen, he would not accept anything less than excellent. 100% confidence.
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June 2024 by Jo A.
I am really disappointed in how this practice is run. The check-in area is set up poorly so you can't see when someone if available. The intake personal are brisk, bordering on rude. The information I spent time filling out on the iPad they provided was never uploaded to my patient portal. I was supposed to have a follow-up test, but after 4 weeks of no communication, I proceeded to try to reach them - which is so difficult to get through. If I wasn't recommended to a specific doctor for their particular expertise, I would not continue there.
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June 2024 by Ian D.
I don't understand why "updating" my review on yelp forces me to write a whole new one when what I really want to do is edit the one I already wrote. My purpose in writing this one is simply to alert people to the fact that Albany ENT and Allergy Services is not to be confused with Albany Med ENT and Allergy Services, which is an entirely different practice (located at 35 Hackett Blvd. in Albany) and is perfectly reputable and functional. For the one without "Med" in its name, my earlier review still stands.
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May 2024 by Kristy C.
Very efficient office. Check in is always quick and easy and the doctors gives you all options available for your issue.
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March 2024 by Jerry S.
Dr. Engle is amazing!!!! I highly recommend this practice to anyone. The office staff is always so pleasant. Dr. Engle really knows what he is talking about. For a surgeon to tell you that you do not need surgery and it really would not be beneficial, that says a lot. I was so pleased with how professional, knowledgeable and down to earth Dr. Engle was. He talks to you like a human being and in such a way you completely and thoroughly understand everything by the time you leave the office. I would return to this practice and Dr. Engle in a heartbeat!
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February 2024 by Not A.
I just want to comment again I am at a real ENT and infection cleared up within a month and am seeing correct MD for sinus/ ear blockages. Hole has not healed and have had an active infection since I stepped foot into Albany/Allergy (like I said I did) . The hole is from a secondary infection that blew out the eardrum its middle of February and it's still present. I am hoping my review keeps people out of danger because I believe the allergy shots were killing me. Stay safe.
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January 2024 by Blair C.
Horrible customer service dr told me one thing at apt 2 weeks later said I didn't need surgery don't reccomend
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November 2023 by Heidi Silvia
Great staff and md,s
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November 2023 by Lynn B.
Excellent, knowledgeable professionals. Clean and nicely run facility. They helped me when three other doctors could not.
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November 2023 by Elaine G.
I have been a patient for over 15 years and am disappointed to see the decline in patient care by the staff at this practice. My doctor, Dr Adelson, is amazing and the reason I stay with the practice. The staff are overworked and often rude. The amount of time it takes for a prescription refill or to get an issue taken care of is from two weeks to five months, and many phone calls. Shame on me for staying somewhere with such terrible practices, but the care I receive from my doctor is what makes me choose to stay with it. If I had no history with the doctor, I would choose different practice.
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November 2023 by Laurie W.
I went to the Albany ENT and Allergy Services (Clifton Park office) on 10/09/23 for a FREE hearing through a contract they have with an online Hearing Aid vendor called Hearing Care Solutions. I called in JULY of 2023 and the soonest they could get me in was SEPTEMBER... then they called and moved my appointment to OCTOBER so I had waited three months for this appointment. Unfortunately, I knew there was going to be a problem with this place when I tried to check in for the FREE hearing test. The front desk receptionist was rude and immediately demanded my employer's medical insurance even though the Hearing test was supposed to be 100% covered by Hearing Care Solutions and NOT my employer's health insurance. Furthermore, they insisted that I see their Ears, Nose Throat doctor despite the fact that I already have one. They told me that they couldn't do the hearing test unless the ENT ordered it, even though I already wear hearing aids and you can get a hearing test in a Costco... Also, ironically, the hearing test was given BEFORE I saw the ENT, so it made no sense that they forced me to see the ENT, except that they are dishonest and money grubbing. When I went to check out, the receptionist was obnoxious and also told me that she could not get me in for the fitting until JANUARY (4 MONTHS), which is obscene considering that fitting are usually scheduled 2-3 weeks after the initial appointment. Considering that I already waited 3 months to get the initial appointment, then told I had to wait 4 more months to actually get fitted for the hearing aids... so 7 months wait time to get hearing aids? She also demanded my credit card so she could charge me $1750 for the hearing aid. Per contractual agreement with Hearing Care Solutions (the one that paid for the "free" hearing test), the customer (me) is supposed to pay Hearing Care Solutions directly for the hearing aid after the audiologist submits the order. Although Hearing Care Solutions sells hearing aids at a steep discount to retail price, there is still a profit to be had in their pricing. My suspicion is that by attempting to take my credit card, this office was going to order them from their own supplier and pocket any profit themselves. Although I cannot prove it, the office manager acted so insistent and belligerent when I informed them that I am supposed to pay Hearing Care Solutions directly, I found it suspicious, especially given their earlier shady behavior forcing me to see their ENT so they had an excuse to try to grub extra money from my employer insurance plan. Hearing Care Solutions attempted to contact them regarding my experience there and the office manager would not even return their call! Lastly, they have now committed some type of insurance fraud as today 11/03/23, I received a statement from my employer health insurance showing that they were billed for not only the ENT appointment which was forced on my by surprise upon arrival for the "Free hearing test", but they also billed my employer insurance for the "free hearing test" (which they were already reimbursed for via their contract with Hearing Care Solutions). I will be reporting this to my employer's insurance company. Shady behavior and horrible office staff all around. The audiologist and the ENT seemed nice, which was the only good thing I can say about this place!
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September 2023 by Richard C.
I was referred there to get allergy tests. I filled out forms and then more forms for 45 minutes. A Physician's Assistant finally talked to me after a long wait. He again asked me to repeat what I had already submitted. I only wanted to schedule allergy tests. I also told him that I have had nasal polyps for decades. He then inserted an endoscope up my nose and confirmed that indeed I had nasal polyps. MY primary care did that as a matter of routine at every office visit for the last 30 years. I did NOT him to do that. I just saw the claim that was filed and it charged $400 for " Nasal Surgery". It tool him 20 seconds to do that. I reported the excessive charge to my health insurance provider. Fortunately I only was charged for the copay but It is not right that such excessive charges are made and reimbursed.
