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January 2024 by Albany P.
Needs to move back to colonie center mall, this store is a mess and they were selfish moving out of colonie center just so they could consolidate stores. Crossgates sucks
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December 2023 by jodi wiley
I was there around 3pm Thursday dec 21 2023. The girl working the front was very helpful. Thank you to her. Happy holidays
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November 2023 by Brianna Huynh
Thank you so much to Kayla who was so lovely and patient on a crazy Black Friday day which I’m sure wasn’t easy to work. Helped me with a million questions and then went above & beyond to help me find the last pair of pants in my size in the store and did it with a smile on her face :) I appreciate you so much! We need more employees like her - give her a raise!!! Xo thanks Kayla
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October 2023 by Mackenzie Rotolo
Came to the store to do a return at aerie, usually love their stuff, Emily was rude, and unable to assist me, kept asking another person questions about how to do a return. When I asked for my product back she kept trying to offer me a gift card. I asked for the manager because I’ve never had issues before, shop here often.New store manager she said she started a few weeks ago. Wouldn’t give me money back. Was at counter awhile, but didn’t feel heard, respected, or taken care of.
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October 2023 by Jack Furlong
Nice store, very clean and organized.
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May 2023 by Kali Walsh
Great store. Staff members always very friendly & helpful! Always very clean & organized the many times we have visited.
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September 2022 by Juliette D.
I always love going here! The staff is amazing and never afraid to help! They have a huge selection. Gabby is amazing for styling appointments! She was real and had amazing suggestions with clothes!
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April 2022 by Lily C.
Some of the staff here were very rude and unwelcoming, especially on the aerie side of the store. I was just looking at the bralettes and two separate women who were working ran up to me and pretty much asked me not to touch anything. They also watched and judged me for the whole two minutes that I was in there. Felt very unwelcomed because I hadn't touched or moved anything. However, they still acted like I was going to mess up the whole store. I felt like I wasn't allowed to even look at the items. The staff was nicer on the american eagle side but still not great. The overall energy in this store is not good compared to others, I'd rather go to a different american eagle in the area.
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January 2022 by Arndreia Tune
All employees eager to help.Redeeming rewards is to complex.Needs to be easier.
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April 2021 by Robert Reinert
They don't carry alot of men's inventory in store anymore. Was recommended to look online.
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February 2021 by Rik Winters
Store is opened, and the staff are helpful and friendly. I got an10% additional discount for trying to sign up for their retail account, which was nice. The clearance section was stocked full and I left with much more than I expected I would. Very satisfied overall!
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November 2020 by Remington Jones
Store needs to maintain accurate hours online. Pretty frustrating to drive all the way here to find out they don’t open for another hour. Poor management.
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October 2020 by Tiffany Ballard
The jeans for men are very comfortable according to my husband!
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October 2020 by Titi White
Great sale on jeans
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March 2020 by Marco Alexandre Jr.
Good deals and great style always at American Eagle. One of the most comfortable clothing brands to me. Only flaw is their 'deals' are not always what they seem.
