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March 2024 by Theresa Erickson
Great experience! Will rent again!
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February 2024 by Andrew McIntyre
Worst rental experience of my life. I would give zero stars if that was possible. Avis apparently is now an incompetent scumbag company and I would never rent from them again. Please share this and pass it on to your friends.
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February 2024 by James Pittman
Great place to rent a car. Very professional and easy and fast.
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January 2024 by Da JOINT
They close at 2 and I got here 1:50, but it got close by the time I really found where it was exactly, Should have some direction and guide
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December 2023 by Faline z
Very difficult to find the place the return my car. The Google map cannot direct to the correct place (entrance 5). Should have some direction and guide! The return guide said A23. It’s actually in parking A28!
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December 2023 by April l
The car pick up was easy. The office was not crowded and the staff was friendly. The car was clean and in good driving condition. The return was quick and easy as well.
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October 2023 by Alex Rodriguez
The vehicles I had the pleasure of driving were clean and ready to go! My experience has been great overall. The staff have been pleasant, answered the questions that were ask. Any questions, are answered and clarification is CNN provided. Thank you and have a great day.
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October 2023 by Lee Park
There are many many negative reviews regarding Colonie Centre, Albany. Credit where is is due, we had no issues whatsoever. Thank you Avis.
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September 2023 by Nadina Akram
Vehicle not cleaned properly. Gum on one of the seat which caused damage to a dress my mom was wearing. Paid for vehicle to be cleaned at a car wash with interior cleaning. I explained this to associate and he stated they don’t offer reimbursement. Called and stated I was running 30-40 min late due to traffic and associated said it would be an additional $200 dollars. Bad business and customer service.
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August 2023 by Randall Riddle
***STAY AWAY*** My wife returned the rental to the Avis in Colonie Center and was up charged for not returning the rental with a “full tank” when the tank was full. The employee was extremely unhelpful and closed out her rental prematurely so that she couldn’t top the tank off charging us $38 for no reason other than to be extremely difficult.
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August 2023 by Vikram Teja
The person at the counter is very friendly and helpful. I’m grateful for his service. From now on I’ll be renting from this location and will be recommending to my friends and family.
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July 2023 by Earl Hutton
Beware of the accounting procedures. the rental is based on a strict 24 hour period. 1 minute over the 24 hours and you are charged an extra full day. If your rental period ends at 09:00 hrs and you try to return the vehicle on a Saturday or Sunday, the counter only opens at 10:00 hrs. You will be charged another full day. Go to another agency that has a bit of common sense built into their accounting procedures.
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July 2023 by Brian Gould
We reserved a small SUV for a 5 day trip to the area. We were looking for the location and couldn't find where it was in the mall. So we called....and called...and called. We reached the main Avis number and the individual who barely spoke English was pretty sure there is no such place as Albany, New York.We finally found it by walking the entire mall. The man working there was just sitting as we could hear the phone ringing the whole time. I asked why he didn't answer the phone. He said that it was "extra work" and he didn't have to answer phones.He said the computers don't work, so it would be impossible to confirm my reservation. Yet, when I gave him my last name, he said my first name as he entered it on the computer.They didn't have the car we requested and offered a pickup truck. We had to settle on a Budget Jeep that was difficult for my 64 year old wife to climb into.When others arrived, it was clear that no one is satisfied with this location. People were complaining constantly about all kinds of issues.It was pretty clear that the man working there didn't care in the least whether people were satisfied or not.
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July 2023 by Sana Bashir
When you read the review of carcompany stating you need a flight to book a rental with debit..you know they havent been around united states. Other states offer rentalon debit and telling a customer toget a credit card isnt a solution - they just dont want to deal with debit cards.
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April 2023 by christynrachandbri Green
Has car trouble went to Goldsteins for service they weren’t able to service it until Tuesday today is Saturday… and they didn’t have a loaner until Tuesday …. So I got a rental I ordered it at 12 … went in at 2 to pick it up … the guy at the counter said oh you ordered it a couple minutes ago … nooo hours ago… and then he said I don’t have any cars they are all late coming back … I had to be at work in an hour …… so I just turned and walked out and had to go else were ….