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January 2024 by Andre Nelson
The front door to use the ATM after hour has been broke for over a month. It's like they refuse to fix it. You can't get nobody on the phone to call them and ask when we can expect it to be fixed, there's not that many Bank of America ATMs in the city and they take one out of service
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September 2023 by Natasha Robles
I Always come here and usually I’ll have my debit card. But I am waiting for a replacement so I went in the bank to take out my money and all I’ve ever been asked for was ID if I don’t have my debit card. This lady PATRICIA had me take extra steps FOR NO REASON and I got racist vibes from her. So if you’re a colored person watch out for PATRICIA in the first booth.
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August 2023 by John J M.
It's didn't bring up any other pics, just that across the strays hot and I don't see any BofAm in site 'c , do you
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September 2022 by nyron blake
Frank was very Gracious to fit me in At a short Notice without An Appointment. Thank you!.
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August 2022 by Saugat shrestha
They are not able to take care you right away. they tolds lie too
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August 2022 by Foreign official
Thé worst bank manager everShe have a nasty attitude like someone did something to her she refused to give me a statement saying I’ve paid my balance and she tried to put the mixed kid working there against me but I didn’t entertain it she need to be fired,I was at sefcu prior coming there for the same thing and I was treated so nice and got what I need itBut this bank manager is a joke she is not qualified for the job ,,she started arguing with me horrible service,and there was this Mexican guy trying to cash he’s check she keeps looking at him shaking her head she need need to be fired before they a get a lawsuit the lady manager and the mixed kid that was working on 7/26/22 horrible
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August 2022 by ALPHA official
Thé worst bank manager everShe have a nasty attitude like someone did something to her she refused to give me a statement saying I’ve paid my balance and she tried to put the mixed kid working there against me but I didn’t entertain it she need to be fired,I was at sefcu prior coming there for the same thing and I was treated so nice and got what I need itBut this bank manager is a joke she is not qualified for the job ,,she started arguing with me horrible service,and there was this Mexican guy trying to cash he’s check she keeps looking at him shaking her head she need need to be fired before they a get a lawsuit the lady manager and the mixed kid that was working on 7/26/22 horrible
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September 2021 by Ruth N.
They are not able to take care you right away. Mostly everything is by appointments.
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June 2020 by Lee Mongerard
Manager Emily was rude and unprofessional. She is not customer friendly in the expectations of what I know “Bank Of America” standards to be. If Bank Of America wanted to keep customers It would be in their best interest to put her in the back where she does not have to deal with customers of whom are the reason she is even able to be employed by Bank Of America.... We Are The People who sustain your lucrative business. Please remember this while you keep people employed.
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April 2020 by Anubis Johnson
Go out of their way to help you with financial transactions. Polite and thorough.
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February 2020 by Edvin Myftarallari
This Bank of America branch its the worst place to do banking because of employees like Javier R Cuevas the bank its loosing customers incompetent rude disrespectful i guess thats why this branch its always empty sorry Bank of America you just lost another customer...
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April 2019 by Omeil Selvyn
Refusing service. Refused to cash a check cut from their establishment.. Claiming their policies does not allow it, reaffirmed by Aron after calling back the branch.. Meanwhile the next branch cashed it no problem.. And it was looked over by the branch manager so its personal prefrence there. Ironically that branch didnt have workers that looked like me, the branch that helped me have workers that looked like me.. If you dont look like them, dont go there...
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April 2019 by Claire Wang
If you want to have notarization, avoid this bank. The manager Desirae Honyoust will find all kind of excuses to waste your time. I called before going to make sure they can do the notarization. When Desirae came out, she read the document and asked me if I have an account with BOA. Then she said there is something missing in the last line. I showed her the email direction from the attorney and the attached document that there is nothing missing. Then she said she need the original document. I told her this is the original one. The attorney wrote clearly that print out the attachment and have it notarized at a bank. I said I can cc the email to her if she had any doubt so that she can print it out at the branch. I can pay for the printing. She said no she feel uncomfortable to notarize it. It is just an authorization to the attorney to help fight with my speeding ticket! I had it notarized within 3 minutes at the other bank later. She is the worst agent I've ever met. A total waste of time. It is a shame that Bank of America has such a person as a manager.
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October 2018 by Watheq Azzawi
Very good
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November 2017 by Christopher B.
When I came in here late this afternoon, I was coming in here in search of withdrawal of some money for a cash transaction I needed tomorrow, and although I found this bank right across the street from the place I needed to attend as clean as could be (everything looked new or spectacularly clean), it took the employees who were taking care of me a few extra hand motions to make sure we were both on the same page. I asked for $25 and I held up the two on my hand then the five to ensure they understood. I had never before seen a glass between the Bank of America employee and me, the customer at any location near me...I know it's for safety on their part, but that just seemed awkward having never before seen it. Was flustered when I came in the door? Is there ever supposed to be anyone at the desk as you arrive,? There's a computer there, but no one was around to talk to. Apparently it's a greeter spot and the greeter had left for the day, but I'm not quite sure. I was on a mission, and through common walking and looking around, it didn't take me too long to find the place I needed to talk to to get the financial business done. The Bank Associate asked me if I wanted a receipt for the transaction...Isn't it customary in any Bank that when you receive money you'd get a receipt? Apparently, that's not the case here. They were nice and handed me my receipt through the glass pane along with the money. I don't think I'll be back due to common needs and locations of other items, but if I'm ever nearby (at potentially Albany Medical Center) again, I'll see.
