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March 2023 by Tsuyoshi T.
Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D Wilson, Financial Center Manager at the 1450 Western Ave branch. I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min. when everything was done, I asked him what took so long? and he answered "YOU gave me A WRONG commit number", in very condescending tone. I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually. When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it. NO APOLOGIES. and he just walked a way. When I started to complain that I got stuck in the branch for 45 min. on the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude. NOT HAPPY.
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March 2023 by Corey M.
I was depositing a large check and there were some complications. The staff, especially manger Anthony Wilson, were patient and helped me through the whole thing. They were kind and very professional and helped me avoid major delays! Great experience!
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November 2022 by Pamela C.
Great service. I had multiple moving parts which required attention. They handled it quickly & courteously. They followed up with a phone call & text to make sure all was well.
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November 2019 by Anan Y.
Just to be clear, this brand does not offer money order. If you want to order a cashier's check through the counter, they will charge you $15 even if you are a BOA customer. Also get ready to write down your physical address and the other party's physical address for purchasing a cashier's check.
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October 2019 by Cat C.
I just visited this branch yesterday. I had a joint account with my mother, who recently passed and needed to transfer it to me. I met with one of the relationship managers (I forget her name but she was in the left office). She was so warm and funny. She took so much time with me and even thought of things I would need to do to help wind up the estate as a person living out of state.
