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May 2021 by Dontaisha Pringle
If I could do a review without providing starts this would be it my husband has banked with Berkshire for at least 5 years recently since covid these people have been over drafting our account after telling them multiple times over 5 time the issue we signed documents and optedOut this option and still they are allowing my account to be over drafted by merchants they are argumentative no hood customer service they put all these fees on your account for their mistakes they have no customer service or empathy especially during a pandemic just looking for money DO NOT EVER BANK HERE super disturbing company
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January 2021 by Mahdi MN
Don't make my mistake; don't give them your funds! Be ready for someone sitting in their AML dept. to randomly lock your account for no reason and then no one else could possibly help you for as long as that department is "reviewing" your account. For me it's been nearly 5 weeks and I still don't have access to my own funds. They did the exact same thing to me wife a few months ago. I'm just waiting to get this one resolved and that's the end of my business with Citizens.
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June 2020 by Mahdi MN Abadi
Don't make my mistake; don't give them your funds! Be ready for someone sitting in their AML dept. to randomly lock your account for no reason and then no one else could possibly help you for as long as that department is "reviewing" your account. For me it's been nearly 5 weeks and I still don't have access to my own funds. They did the exact same thing to me wife a few months ago. I'm just waiting to get this one resolved and that's the end of my business with Citizens.
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June 2019 by Douglas Roest
This will be a scolding review because I am fuming angry. Horrible online banking and customer service system. I have a car loan with them and figuring out their online banking is atrocious compared to other banks I work with. Getting a hold of customer service is also a nightmare. Go through a long automated process to maybe get someone who can help you. Their automated system has an option for “after hours online banking assistance.†I called twice, went through the whole automated process, told my call would be monitored blah blah, and then it rang twice and ended the call suddenly, like I was hung up on. The reason I'm calling after hours is that I just checked to see if they billed the right checking account for the loan and they didn't. I spent 30 minutes on the phone with them over the weekend to switch which checking account my loan comes out of, as I couldn't do it online, and then I submitted a manual payment to make sure everything went smoothly in the transition. This is what the representative on the phone told me to do. I did everything he said, he told me on his end I was all set, that I had switched my payment method to the new checking account, and paid a manual payment with that new account. I'm closing the other account, transferred all my money to the new one, so my balance on the old account was $0.00. I check again, and my balance is $-317.86. Negative balance of over 300, because they still billed my old account. Berkshire bank is the ONLY company I've had this much issue with. I changed my payment methods on everything else successfully: my mortgage, internet, utilities, PayPal, square card reader, and many other things. No issue. Only Berkshire. I can't wait to get them on the phone tomorrow. I'm going to immediately refinance with another bank. So bad.
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October 2017 by Johnny Perry
Berkshire Bank is a perfect bank for young adults. The cashier was quick and on the ball. The managers had a hold of the overall lobby and were prompt to make sure your needs are met. Gotta love that. Go Berkshire Bank 👊👊. Nevermind the thumbs up. They get a double fist bump...lol
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September 2016 by Ra M
Horrible bank !!!!¡! customer service is the worst I have ever seen.
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March 2014 by Donnell Watkins
Even with rotation of staff this branch is great, well kept, great customer service. Definitely one of the reasons why Berbank is America's most exciting Bank. Thanks!
