-
March 2024 by David S.
Very expensive. Not super helpful in explaining what went wrong. They fix it. At a high price. Pleasant staff. All trying to sell.
-
July 2023 by Debra Ellett
Seth did a great job figuring out the problem with our grill, had the part, and replaced it. Grill has been working fine since. Great company and great service.
-
June 2023 by Jennifer Northrop
Excellent service! The repairman was knowledgeable, friendly and very clean. My fireplace had never needed a repair before and I reached out to another company who declined to do the job as they had not installed the fireplace (almost 18 years ago!). Best Fire was happy to come and offered a visit within a few days. I plan to have additional fireplaces and outside fire pit installed in the future and Best Fire has my business for these jobs due to their professional and prompt service. Highly recommend!
-
June 2023 by Nora Rucinski
Best Fire was great to work with. The crew showed up on time, was realistic in their estimate of how long they would be in my home, answered all my questions throughout the day, and cleaned up before they left. I LOVE my new fireplace!!
-
June 2023 by Dale Zipkin
Called when they were on their way and arrived on time. Took steps to keep the surrounding area clean, diagnosed the problem, replaced the part and the pellet stove was fixed the first time. Both techs were pleasant and efficient. Thank you Best Fire.
-
May 2023 by Thomas Minich
Great team, super professional, super efficient and extremely helpful from start to finish! Highly recommend them for your next fireplace or insert!
-
April 2023 by Elizabeth W
We've had a gas insert for just over 4 years. We've had a few issues, most recently the fireplace will not respond to the remote. We can't turn on the fireplace or even the lights. This is a main heat source for our living space. The fastest repair time we can get is 7 days. We just had the fireplace cleaned and maintained 4-5 months ago.
-
March 2023 by Bridget Lochner
We had a flawless experience with Best Fire Hearth and Patio! From start to finish professional, knowledgeable ,and Customer Service driven. The show room is beautiful and it was an easy ,no pressure purchase. Great selection in showroom of gas fireplaces and more. It took about three weeks to get the installation but it was also a busy time of year we had it in about two weeks before Christmas. Installation took about three hours and it was ready to go! I highly recommend the professionals at Best Fire for your home. I wish I had converted my wood to gas fireplace years ago!
-
March 2023 by Dave Holmes
Replaced a 16 year old pellet stove with a new unit. Salesman was very helpful. The guy they sent out to do all the measurements was very professional. Installation crew was on time and very careful about the flooring and clean up. Unit had an issue with noise after the initial startup test. The install crew got on the phone with their tech who was at the house within the hour and promptly fixed the problem. Would definitely recommend Best Fire to anyone and would definitely purchase from them again in the future.
-
February 2023 by Jim Mathis
We upgraded our fireplace from the original construction grade unit to a larger more efficient one. During the sales process Craig was professional and thorough in describing the unit and explaining what we might experience with a new one. The employee who made the final proposal spent over an hour at our home examining the current situation with the original unit, taking measurements, pictures, and asking many questions. The team which came to install it arrived on time and were completed with the job within 5 hours. They were careful not to make any mess as they covered all the floor to be used and traveled on with canvas covering. The end result is a fireplace which produces a respectable amount of heat as well as great ambiance. We are satisfied with the end result and all the steps getting there. The job might not have been the least expensive, but it is worth the money to have a job well done. We would recommend Best Fire without any reservations.
-
February 2023 by Wendy Carey
Best Fire supplied our wood fireplace when we built our house in 2001. When we decided to convert it to a gas insert we went right back to Best Fire, and we couldn't be happier. From start to finish it was a great experience and the Best Fire team was wonderful to work with. They were even able to accommodate getting the install done for us in time for a special family dinner we were hosting.
-
February 2023 by Vicki Zacharewicz
Prior to getting our gas insert fireplace, I was not sold on the idea. I thought I would miss a "real" fire. Now that we have one, I am so glad we did go this route! It's easy, clean, safe and beautiful!
-
February 2023 by Valerie O'Connor
Very pleased with our purchase of a Heritage wood stove form Best Fire. From the very start, selection of stoves and advice from Ryan and Lukas was very helpful. Relining of our chimney greatly increased our draft. The installers worked very hard and did a great job. Great experience and product. Thank you!
-
February 2023 by Don Frament
I had my two-year cleaning done in January of 2023. The technician, Brandon was wonderful. He arrived early, set himself up and went to work. He assisted me with a related task of putting the wall mount for the touch screen remote that I hadn't had installed originally. His work was meticulous. He was able to answer a few of my questions about the stove and left the area spotless. I love the Stardance stove and he left it working as if it were brand new. I highly recommend Best Fire!
-
December 2022 by James Leggiero
We are currently remodeling our home and had to make some decisions on what to do with our fireplace prior to the remodeling in our living room. Our current fireplace has not been used in well over 5 or more years.We called and talked to Seth Ulman regarding our situation. After hearing our situation, Seth did not want to steer us in the wrong direction without seeing the whole picture. He recommended that we take pictures and bring them in for someone to review and give us some advice as to what would be best. Seth was very kind and patient while listening to the whole scenario and inspired us to return to Best Fire.When we arrived front end staff were very warm welcoming and set us up to talk with Jason Hoefer. Jason assisted us by reviewing a quote that we had a few years back and lending some suggestions. He set us up with Keith who was very helpful when he came to our home. He notified us that the fireplace was not in code and could be dangerous if we used it as is.We are currently waiting to set up an appointment for installation but meanwhile wanted to acknowledge the staff who has been so helpful and pleasant in setting this all up for us.We just wanted to say thanks to Seth, Jason and Keith for their excellent customer service. We really do appreciate it.Now - Looking forward to the installation!
