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August 2023 by Mo C.
My fave place to go for hair supplies! I started doing my own braids and twists a few years ago and I've been to I wanna assume every hair supply from here to Schenectady around here and this place hands down always has everything I'm looking for. Also idk her name the girl at the register who had Afro space buns one time, her hair is always so amazing it makes me wanna go back and buy different products LOL. Also price wise this place is definitely within my budget as a broke artist. I also find they have the newest trends pretty soon after they've started going viral and they always have new designs and products I didn't even think I'd be able to find. Good assortment of colours and styles honestly my favourite beauty supply
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August 2023 by Bubbles P.
As a white woman with super natural, ethnic hair, I have never known how to properly care for my hair. I have been dying and bleaching and cutting my hair since 14 years old. I then met a woman of color and asked her respectfully if it would be weird or misappropriattion for me (as a young white woman) to get braids in my hair to help my natural hair grow in instead of shaving my head or spending thousands on extensions. Her response? "Hell no! Go to BSW and get this this and this and I will do them for you!" When I tell you, I walked in this store and was overwhelmed, I'm not joking. I found the first store associate I could (young girl whose name starts with an N) and asked her to show me around the store, and asked her all the questions I had (a lot). She was so patient with me and understanding. She brought me to the braiding hair section where I was able to ask more about length and material etc. I picked out the 3 colors I wanted and she also brought me over to the fast slip on and off wigs! I ended up buying a really cute wig also and have never been happier with the experience I had. I highly reccomend!
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May 2023 by Bé C
Been there twice for hair supplies. Went in and out for what I wanted, didn’t want to be in there for too long. Both times had the owner and an employee help me found what I needed; they were helpful so far.
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May 2023 by philomina A
Poor exchange and return policy. I just purchased a wig, and when I tried it on at home, it didn't look good on me. Guess what? I can't return it or exchange it. They won't let you try it on in the store either. They just made a profit and I have to throw out the wig because I can't wear it. They don't care about customers' experience. They only care about their money. It's bad enough that they are Asians providing service for people of color.
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May 2023 by Jessica Supreme
FIND A DIFFERENT BEAUTY SUPPLY. If your looking for both a racist and uncomfortable experience , this is the store , they take personal bags at the door , have a ton of cameras watching yet they still stalk u around the store, to make matters worse their selection is both limited and overpriced.
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May 2023 by D G
This is a great beauty supply store. My only complaints is they're not open on Sunday, and some of the items I was looking for they didn't have, or even something close to it. I'm not looking to pay well more than $300 for three packs of human hair.
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May 2023 by Bénita C
Been there twice for hair supplies. Went in and out for what I wanted, didn’t want to be in there for too long. Both times had the owner and an employee help me found what I needed; they were helpful so far.
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May 2023 by Philomina A.
Poor exchange and return policy. I just purchased a wig, and when I tried it on at home, it didn't look good on me. Guess what? I can't return it or exchange it. They won't let you try it on in the store either. They just made a profit and I have to throw out the wig because I can't wear it. They don't care about customers' experience. They only care about their money. It's bad enough that they are Asians providing service for people of color.
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April 2023 by T M
Pro: It's a large store, with plenty of options.Cons: You can't try on the wigs and they are final sale. I took a risk and bought a wig. It's beautifully made but does not fit my head. So now I'm out of money and nothing to show for it.
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March 2023 by Marie Bazile
Good selection, but they watch you like you’re their prey and they’re the predators, specially if you’re dark-skinned. I’ve never stolen a day in my life & this store makes me feel so unsafe & uncomfortable. Get in and get out quickly; that’s it.
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December 2022 by Lisa J.
I wanted to try a new style wig and wanted to send pictures of the wig packaging to my sister to get her opinion on a few styles I liked. I could not try them on or retun them (totally understand that), but then I was told I couldn't take pictures of the wig packaging, Wait what?? People are rude and they really have a lot of nerve being in a community that they would go out of business if those living there did not patronize their business. I would rather go all the way to Troy to Mr. Lee who is not only helpful, but respects ALL of his customers. BSW will NEVER get a penny from me, even if I found the penny on the street!
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December 2022 by Jenalya Oliver-merritt
Me my daughter goes to her East at all times hes loved it there
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December 2022 by Aaliyah Dallard
This store usually has everything you need. The only downfall is the area and the constant watchful eyes watching your every move.
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October 2022 by Tarena Pendleton
I had a seizure in their store today after leaving the hospital I went back looking for my cell phone the owner said it wasn’t there however one of the workers found it I went to get the hair I wanted the owner said you can give her the phone but she can’t buy the hair I was shocked I spend my hard earned money in this store but never again racist Chinese it’s sad
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October 2022 by Empress Lala Stone
I enjoy coming here for the value points ask the cashier about it! Please leave bags and all liquid items are to be left at the counter. Great selections. Some good deals and discounts