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September 2023 by Harold Sokol
Been using them for years. Good equipment but even better service!
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February 2023 by Jeff Cannon
Bought the Inspire m3 and couldn't be happier. Dealing with Pete made my customer service exceptional! I would definitely recommend them.
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November 2022 by Rachel Forbes
Such a great experience buying my elliptical. Very helpful and knowledgeable when shopping in store, incredibly fast delivery, and excellent communication. I feel confident that, should I have any issues with my equipment, they will be there to help. I have used large corporations in the past to buy exercise equipment and this was an infinitely better experience.
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March 2022 by Laurie Brisley
My delivery and set up went very well today. I'm very pleased with the product and excellent service.
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January 2022 by RGG
I’ve been a customer of concept of fitness for years. I live 4 hours away from the main store. About 12 years ago i bought a life-fitness t7 with the understanding that if something went wrong their service department would help me over the phone. Sure enough Pete did exactly that. He helped me on the phone
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April 2021 by Fay Wagar
Great service very helpful!
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March 2021 by louis ianniello
when my Elliptical Machine decided to wear out on me I called up and Pete was a great help -they were fair ,prompt ,conscientious-everything I would have wanted and expected-Good Job Guys !!
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February 2021 by Ted Piotrowski
Superb after sale support and service.
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November 2020 by Tim Breen
Pete is always great to work wirh.
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October 2020 by MN Will
I have worked with Concepts in Fitness for over 20 years and highly recommend them. Their products are of fine quality and their customer service s excellent. Dave is very responsive to questions, and is a good problem solver.
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August 2019 by Peter Sandvik
The staff was helpful and their treadmill continues to run well after a couple years. They were quick to help over the phone as needed, making a fix to the system easily and at no cost.
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August 2019 by Nolan Rudman
Great selection of fitness equipment and excellent customer service!
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April 2019 by Tim McCutcheon
Purchased three pieces of workout equipment from their Albany location a few years ago. Quality is excellent. Same goes for delivery and installation. Customer service is outstanding.
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March 2019 by Heath Greco
After a less than stellar dealing with nordictrack. I decided to go here. Local company, fast service. Had my machine the next day as promised. So far the equipment is great and I have the assurance with an excellent warranty, that if it isn't, all will be made right.
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February 2019 by Don Sheeley
I guess anyone can sell an excellent LifeFitness treadmill, and that’s what I purchased for $7000. Sometimes it would give a “Workout Failed to Start” message even From date of purchase, so I assumed this was some sort of safety feature, like too much drag on the rollers or something. The Wilton Store, where I purchased, was always closed on Mondays, though I was frequently there next door for my haircuts. Eventually I had a haircut on a Wednesday and I asked, and Dave, who is great, said no, it should be fixed. Unfortunately their repair guy needs some serious customer service lessons. Since the machine’s abberant behaviour was intermittent, he couldn’t see it, and he implied it wasn’t true. I asked if one of the cables could be faulty and repair guy said they looked fine. I paid for the visit, and installed 2 boards myself when they arrived. Meanwhile, I made a video of the machine failing to start and sent the video to the owner of company. Still the aberrant behavior continued, so repair guy comes back and replaces the motor, and now treadmill won’t start at all. He notices cable installed “upside-down” (black cube near motor) between console above and motor area below and accuses homeowner of installing this cable upside-down. Homeowner says he never installed that cable. Repair guy says homeowner had to have done it, plus the cable runs across sharp metal edge near computer board, and 2 of 4 of the wires are cut, implying owner has caused current “no-start” condition. Homeowner says this is probably the original problem we have been looking for. For some reason, this repair guy, and this is apparently the only one they offer, is very offensive. There is just no reason to go around offending customers who are willing to spend $7000 on a treadmill.
