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June 2023 by Marvin Brown
LONG AWAITING ULTIMATE REVIEWDid a rebuild out of frame down to bear block in 2020 and i must say it was a good experience, after the rebuild I had some minor issues I shared with shop Foreman Pete and he addressed all my concerns.Since that time until now the engine has never failed, it had been tried and tested and proven in all different weather/hill/ load sonorous 6 days a week up to making this post. This engine has been well put back together by tech :AJTo all especially to Owner ops, were its hard to get quality work done these days. I would recommend this Cummins location friendly and helpful environment also in the parts department very helpful guy's
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June 2023 by Doug Chalmers
Excellent service.Our Diesel Motorhome needed air compressor coolant lines replaced. They got us in and out in two days. Very professional!
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January 2023 by Joe Harrington
Excellent service. Super professional. Dave was extremely helpful and pleasant. Took my Motorhome there for Onan generator repair. They brought me me in on time, found the problem and fixed it. Fair price, and very nice facility. Would absolutely recommend if your generator has issues!
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September 2022 by Ray Houghtaling
I’ve had my motor home there for two different problems and have purchased parts there and had great service. Today I called for parts for my drive shaft air parking break and was told I have to contact the RV manufacturer. It is a road master chassis with a Cummins engine and Allison transmission. I was going to bring it there because they are supposedly Cummins Coach Care. But I guess they don’t Care anymore.
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September 2021 by TREVOR SUE
Let me share my experience I had with this Cummings dealer in Albany, NY.I came to this Cummings shop to get an overhead adjustment done on my t680. Since I got the truck in the shop I ask the them if they can fix an air leak that I had on the air lines coming in to the shifter, the lines is sitting on top of the transmission, 4 lines that have quick connections. All 4 of the quick connections were leaking. I had check them air lines before thats how I knew they were leaking. They said they can. I went to pick up my truck when they had finish and I start the truck up it was still losing air, I ask Peter if they had fix the air leak and he said yes, so I ask why is there no air in the air tanks then. They call the mechanic to the truck and the mechanic told me he fix the air lines, he replaced all the quick connections.Now... why would you LIE and said you fix the air leak when you did not!!!! AND CHARGE ME FOR SOMETHING THEY DID NOT FIX!! it's hard to find a honest mechanic shop these days now!!!I did the favor and open up the panel on the floor where the shifter is sitting and this is what I found...I have attached some videos. they did not change of fix anything!!! I sprayed the lines with soapy water and it was bubbling with air escaping... these are videos but not sure if it will play. this Cummings won't be seeing me again!!! take a look!.
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May 2021 by Lily Cunicelli
Serviced our generator, it started up instantly afterwards. No complaints at all, the waiting room was nice.
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November 2020 by Philip Racicot
Most unfriendly service personnel at least for parts
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October 2020 by Gilbert Allen
I have a 29 year old RV and the Oran generator is the original equipment. I hadn't used it much because it was running very rough. Took it to Cummins and after they worked on it a day, they said it should be rebuilt to fix it properly. I didn't want to spend the money, but I agreed it needed it if I was ever to use it again. I didn't know in May that we would lose our power for 2 days in October, so I am very glad I had it rebuilt. It ran perfectly for 2 days keeping our fridge cold and the furnace hot, plus some lights and phone chargers. Thank you very much; I would recommend Cummins to anybody!
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July 2020 by Debbie Tracy-Winters
We are traveling across country in Our RV. Pulled into a service plaza to get some rest and sleep. Our generator make some awful noises last evening and then went silent. Couldn't get a peep out of it. Called here this morning to see if they could help. They asked us to get to shop before 11am. Ralph came out to check it out. Bearings blew apart taking out the rotor and bushings. Have commitments right now, but will be back in September. Fantastic staff, Ralph is extremely knowledgeable. We were lucky to find thrm and they were willing to work with our time restraints.
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March 2019 by John Minnis
Went there for training trent is a very good instructor and everyone one working are very nice people and make you feel welcome hope to be back there again.
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December 2018 by Nathan Michaels
No one will return phone call or awnser phone in parts on hold for 15 minutes or more when you do talk to someone they act like you are inconvenience to them because they are busy. Even if you don't have the part numbers you need they tell you to call back when you get what numbers and they might be able to help. I have gotten the same pump from them on the company account many times including two weeks ago.person on phone could not be bothered to look up account and get numbers for me.
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September 2018 by Doc to-Door
Fantastic service. True professionals in every way.
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September 2018 by Moose Asaurus
Great service staff. Dave, Alexa & Eric had a fully booked schedule but took me in off the road and worked me into their schedule to get my generator serviced, despite being short staffed by Cummings donating technicians to relief efforts in Puerto Rico.
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September 2018 by Jon T
Fast and professional service. Parts department always comes through and is very knowledgeable.
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September 2018 by John Knoebel
Great parts department