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March 2024 by Demetrius Martinez
Went in a week ago to get me a coffe and breakfast sandwich had to use the restroom they said they don’t have one come to find out blacks are not allowed to use there restroom will never go to that Dunkin’ Donut ever
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December 2023 by Valerie Joseph
Y'all think you are slick. My location's management went back to their old bad practices after I took a break & spent my $ with small local coffee shops. I went back. You once again are opening with only one person in a dangerous part of town. And you seem to be shifting around the hours you are open. I have written corporate once. Guess it is time to snail mail every officer again. I don't give up. Improve or....
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September 2023 by Jacob
Not friendly cashiers they got no customer service at all.
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September 2023 by Charles Walsh
Quick in & out for Coffee-visited 5am when they just opened-alot of tables for the lunch crowd!
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August 2023 by Real Alien
Close this down albany does not need it. Ketchup not a requirement? Inside is too warm every day.
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August 2023 by France Le
This place is short staffed so long waits on busy days. Occasionally they get my order wrong and I only order one thing, regardless of in person or mobile order. On the busy days, they work hella hard though, I give them that.
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July 2023 by Sherry Lindgren
Needs Air Conditioning. Absolutely ridiculous that staff are expected to work under those conditions.
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July 2023 by C. W. Stratton
Terrible. Took 22 minutes for a small black decaf coffee.
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July 2023 by Joe Pagillo
Staff and customers arguing, let me say that again. Staff was arguing with customers.... 30 mins for coffee... only 8 customers. This place is absolutely awful!
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July 2023 by Kishian Narine
Food and staff are amazing got my order right professional and fast!
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July 2023 by erinajf
Staff barely acknowledge you and the service is unbelievably slow. Waited 10 minutes for a plain coffee while listening to the staff complain.
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July 2023 by Molly
Love the staff, they are so great and very friendly. However my order is always getting messed up here :/ especially when it’s ordered in advance. I think they may be training, but dang, I just want what I had ordered.
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July 2023 by Han Dogan
Probably the dirtiest and slowest Dunkin' Donuts in Albany maybe the entire Capital District. The employees are always incompetent and constantly rude to the customers. I strongly recommend going someplace else for a coffee.
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July 2023 by Maeve Wood
Staff and service is great, but it is SO HOT in there. It’s been like this for months and I can’t believe the owners haven’t done anything to fix it!!! There’s some janky machine that looks like it’s supposed to be cooling the air but does absolutely nothing. I feel so awful for the workers who have to then be surrounded by ovens and hot coffee when it’s already so hot in there. How is this environment safe or legal for the employees?!
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July 2023 by Reginald Currier III
Very dreary location, which can't be helped, however the staff could have been more pleasant to balance out the situation. They did not have any milk at 8am on a Thursday, so had to substitute. They told me after my order that they were out of the Roasted Chicken Wraps, so had to get the Chorizo Egg wrap instead. The young lady taking my order didn't seem to know where all the buttons on the register were and had to ask for help. She also was not really friendly, but was not rude either.
