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October 2023 by J
Jacob was my representative and he was great! I told him what I was looking for and he showed me wonderful pieces all within. I am so happy with my piece!! Best prices!
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October 2023 by Tucker Young
Went into the Crossgates mall location to have a few links taken out of a bracelet that was a gift not from their store. Both staff members were incredibly helpful and knowledgeable and made the bracelet fit perfectly without damaging it. I will definitely look to visit the store in the future to get something new from their huge collection!
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October 2023 by Child of God
Mr. Jacob was excellent with my customer service, very polite and excellent talking care my issues. l recommend him if you ever need excellent care in your jewelry. They change watch batteries, taking of the links from watches and doing engraving also.
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October 2023 by Joshua Holmes
I stopped into Eden Jewelers at Crossgates Mall needing to get a necklace fixed for my girlfriend as the ring holding the pendant to the chain had been broken. Despite the necklace not being bought there the worker was extremely helpful and offered to fix the broken ring on the spot at no charge, but as the old chain’s ring was very cheap my girlfriend wanted to get a new one just to be safe. The gentleman there got me the ring I needed and once again offered to attach it to the necklace at no charge, and when I went to pay the $10 for the silver ring itself he refused to let me pay. I’ve had a few bad experiences with jewelers in the past of them being very pushy and always trying to upsell you, but the workers here couldn’t have been kinder and more helpful without just trying to make money on me. Needless to say I will 100% keep them in mind for any future jewelry purchases I’ll be making, and I would recommend them to anyone else that is looking to buy or have a piece of jewelry fixed.
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September 2023 by Annette Vaccaro
Scott at Eden was absolutely awesome!! He repaired both a cherished necklace and removed watch links as I waited a very short time! Kind, professional, efficient , and he charged me next to nothing for his expert service !!! A must visit for your jewelry needs and repairs!!!I’ll definitely be back!!!
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September 2023 by Rajiv Srivastava
Scott at Eden was absolutely awesome!! I stepped into the shop wondering if someone could help with my watch. Scott very nicely asked me how he could help me? He very graciously took my watch and fixed it as I waited a very short time! I observed everyone in the shop providing excellent customer service!! A must visit for jewelry needs and repairs!!!I’ll definitely be back!!!
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August 2023 by Lauretta Ferguson
I went in to crossgates mall location today because another jeweler I bought a over 200 dollar necklace from would not honor fixing it and send me to them to have it repaired. I was relling him about my experience and went I came back he fixed it at no cost to me and I did not buy it from him. There customer service was absoloutly exceptional and he had no reason to do that for me but that they are kind and a great buisness. I would recommend purchasing some of their beautiful jewelry. I 100% recommend this buisness and their kind service.
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August 2023 by Rahnasia Strong
i absolutely love this place i been dealing with them for so many years they’re the only place i deal with.I’ve seen so many people come and go in this store but no matter who works there we always get treated with the same hospitality and respect as the last.They’re so nice and genuine with their work.Jacob is the one who assisted me today and i can’t thank him enough for it , such a sweet and genuine person.
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August 2023 by Yusimil Harden
I been going to them for the past 3-4 years! They always greet me & always give me good prices! I trust them with all my jewelry. Even the people at Eden’s in crossgates! They always look out & are always professional!
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August 2023 by Ericka sturgis
I love this place i buy all my jewelry here jacob is the best and customer service is amazing
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July 2023 by Melissa M
Amazing store. Both Andy and Tyson were more than helpful
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June 2023 by Ross Fabregas
Had a wonderful experience at Eden with Jacob and Tyson. I came in with an idea of what I wanted and they found a beautiful piece for me. I graciously thank them for the experience and their transparency throughout the whole process. Looking forward to working with them again in the near future and beyond. Thank You
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June 2023 by Chalianie Serrano
I bought ring for my step dad. I used the Acima 90 days payment option. They do free cleaning and the same day repair. Thank you Ezgi for your all help. Great customer service.
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June 2023 by Joshua Meilak
I went to Eden jewelers on 2 different occasions while trying to find a chain for my cross pendant. Both times I stopped in Scott helped me out. I can genuinely say both times he was very professional, patient and really took the time to make sure I found a chain that I was happy with. I don’t typically buy jewelry, so I asked an obnoxious amount of questions. Scott was nothing but polite when answering all my questions. After about 45 minutes I found a chain I was very happy with! When Scott was cashing me out for the necklace I asked him how much it would cost to get my cross pendant and watch cleaned. He cleaned my chain, cross, and watch all free of charge even after I offered twice to pay for their cleaning service. Overall I’m very happy with both my purchase and experience. I highly recommend Eden jewelers to anyone for anything jewelry related!
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June 2023 by Gene McNair
Best place in Albany,stop by sometime. ANYTIME!!! Free cleaning,same day repair,sizing,great customer service!! Complimentary black tea!!! You name it,they got it! Ask for Jacob