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February 2023 by Charles Manzella
Salesman was great and attentive. Helped me find the right sneakers.
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April 2022 by N B
Went to Colonie Center Macys 03/19/22 7:30pm to exchange my daughter’s sneakers for a larger pair as the ones purchased online did not fit. The employee working said I had to get a refund check mailed..and to do a new purchase the new larger pair. It was odd but no biggie..He had me provide my driver’s license several times to look up my Macys cc account. The next day boom $500+ fraudulent charges for polo shirts, sneakers, and gift cards. It could not have been a credit card scanner due to not even having the physical card in store. SHADY SHADY SHADY!
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May 2021 by REMMUS CARR
They didn’t have. The shoes I wanted but the store was clean
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April 2021 by Katherine Carr
They didn’t have. The shoes I wanted but the store was clean
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November 2020 by Robert Hunter
I went to Macy's because google said the Finish line shoe store is in Macy's. Well google its not and yoir wrong, so ease correct it.
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November 2019 by Benjamin M.
I hate clothes shopping. I hate waiting in lines, I hate needed to find salespeople to ask questions, I hate being measured, and I hate trying on clothes. But, I needed a new suit recently and had no idea what my clothing size was anymore. So I came here on a Sunday afternoon. While waiting in line, I was able to see how tired the store is. The floors are dirty, the walls are nicked up, the changing rooms are definitely ready for a face-lift, etc. They were pretty busy. Or, more to the point, the two people they had working in their suit section were pretty busy. They were running the registers while trying to help people between customers. It was controlled chaos. After waiting in line, I got to the front of the checkout and asked the person there for help. He didn't measure me but instead asked me to try on two suit jackets that he thought were my size. Turns out I am between them, but he did a good job sizing me up. Then, I tried on pants. He marked the line for the pant cuff break but didn't ask for my preference (no break) so we did it again. Then, he discovered he had given me pants that didn't match the suit so I had to try on a new pair of pants and wait for him to mark the break. Then, my wife noticed that the pants had a defect and had been mistakenly put on the rack so I got another pair to try on and had the break marked again. As someone who hates trying on pants, this was frustrating, but it was better than ending up with non-matching or defective pants. The salesman was very friendly considering how busy he was. He quoted me a price that turned out to be lower than what he charged, and claimed he was talking to someone else (he wasn't). Still, I needed a suit and eventually ended up with one that fit me well. The jacket wasn't in stock so it had to be mailed to me, and the pants are being worked on. So, I left without a suit but I suppose I will have one someday. As we were leaving, a third sales person came on the floor and there were practically no customers. Such how it goes, I guess. This experience is why I hate clothes shopping.
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October 2019 by Courtney P.
Jaime at the benefit brow bar always does an AMAZING job. She's always super personable.
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August 2019 by James S.
Macy's!!! You never know where to start. It's such a hit or miss at Macy's in all factors. Sometimes you can find a great deal and other times they are asking 100 dollars for something used and worn. Also the customer service.... hit or miss. You have some people who are ready and willing to help you. Then you also have the others who hate their job and aren't willing to help. My last visit to Macy's, I bought a pair of dress shoes. The employee who was working the department was phenomenal. Wanted to get me the perfect shoe for the best price. The next department I was looking for a dress shirt, it was family and friend coupon weekend. So I found a dress shirt. At the check out the woman gave me such a hard time using the discount because the dress shirts were on sale. " not a clearance item" just a everyday sale. I use these coupons all the time. However her attitude and ignorance about it just rubbed me the wrong way. I left my items and Macy's lost the sale. Simple as that, customer service is the winning and losing factor. In this case they lost.
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April 2019 by George Leitze
I've never been there but Google insists that I have. This review is to get Google to quit asking for a review even though I keep saying I've never been there.
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December 2018 by Heather L.
The men's shoe department is a mess. The two young men working there could care less about thier job, not that I blame them, I can not imagine they get paid very well. Everytime they went into the back to look for a shoe it was as if they went into the Marianas Trench. I bet Jacques Cousteau could have traveled via subsmarine, took a bus from the coast and gone into the backroom and still would have found things faster.
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November 2018 by Bill C.
I bought a Macy's brand "Tools of The Trade" Fry Pan over 20 years ago. At the time, Macy's "proudly" advertised that their cookware was guaranteed for life. My pan handle broke off at the weld and I called the store. The first person I spoke to in cookware didn't know that it was a Macy's brand. He even checked with someone else in the department and got the same answer. I was switched to someone in an office somewhere else in the store who advised me to call the 1-800 service. At that number I was told that all warranty claims needed to be sent via an e-mail form, which I did. No one has contacted me for a week. So today I tried to f/u on my e-mail claim and got someone who said that Macy's only guarantees any product for 180 days at most. I told him that wasn't the policy when I bought the pan - but he said he couldn't do anything about it. He would only give me his first name and refused to give me an employee ID. I tried the corporate website (that Macy's itself manages) and it's filled with complaints about how bad Macy's is. WOW! I couldn't believe it - this company gives so little regard to customer service that nobody even cares that the company web site gives itself less that one star. I tried calling corporate (somewhere in Ohio, 513 area code) and was constantly disconnected. It's really not about the Fry Pan which I used for 20 years - It's more about sharing my customer frustration and sharing with review reader's how widespread the complaints were. Many were about Credit issues - so be forewarned: I wouldn't advise getting a Macy's store Credit Card; if you have a billing dispute it's unlikely to get resolved. And forget about buying extended warranties on any of their major items - from what I could see, that was an equally frustrating area to deal with. I'd strictly limit my shopping at Macy's to getting something on sale if you are willing to forget about warranty. And always use your own major charge card in case of dispute.
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April 2018 by Jackie S.
This review is addressing the Makeup counter at Macys. Mainly the Clinique counter. I do not think Macy's got the memo yet that department stores are closing thanks to online sales. ESPECIALLY when it comes to cosmetics. You are losing sales to the likes of Ulta and Sephora. Also online based makeup companies such as MELT cosmetics,Colourpop,etc. I went with some friends to Macys cosmetics area to purchase a lip mask from Clinique that hydrates your lips. Mind you, I worked as a counter manager for a major dept store in my past. So I am not oblivious nor am I patient with any antics from these "counter girls". As we made our way to the Clinique counter (which was a long counter). I was eyed down by an Indian looking woman with a very deep complexion and a bob haircut with dark wine lipstick. I made my way over and I noticed that she eyed her coworker to look over with a smile. Signifying that she was a catty insecure envious woman. That I want no part in. I glared her down and her blonde coworker down ... she was shook. Her friend had the everlasting nerve to greet me, I was having none of it and I told the person I was with that I will get this online.I will not give a penny in commission to any catty females! Thing is, I am shocked that a dark skinned Indian woman of a particular older age is still playing childish games. Like I said before,I worked as a counter manager for a major luxury dept store and I freelanced as a makeup artist.I would never in my life ever make a person feel uncomfortable due to my catty looks! it's sad someone so old is still so catty! but when they get glared at and treated like dirt..they are shook! and that blonde minion has got nerve too. How about being a leader and not a follower. I hate females like that. They know their coworkers are doing wrong to others and they cosign it. I am a firm believer of God and what goes around comes around. I don't know if she was feeling herself in that white clinique "lab coat" or what because she was doing the most with the least! we all know their lab coats are marketing ploys designed to make it look like they are in the medical field when they have no link to the medical field whatsoever! do not pooch and parade yourself around like you are doing something for somebody! You just lost a sale! I remember how hard it was for people to get clients/customers. Than I see this disgusting witch sit there and throw her attitude all over the place like I GOT THE TIME!! I dont have time for you and your antics! you and that blonde wispy haired unfortunate looking girl can kick rocks somewhere! YOURE DISRESPECTFUL!!! There were literally no customers at the MACYS cosmetic area. It was a Ghost town! you have no customers! you should be grateful and respectful of every single person that comes your way! the nerve of an older ETHNIC woman being catty to people???? you are discriminated against because of your age, origin,skin complexion in the beauty industry! so why take that out on others??? because you are insecure. She had on outdated makeup and hairdo and had the nerve to be catty to others. But you know what? she is miserable. And macy's..you lost sales right there due to your catty employee!!! soon you will be just like toys r us!!! keep hiring unqualified catty women who can not keep thier insecurities in check *** And I am a North African Arabic speaking woman! just to make that clear, this witch was not singled out by her ethnicity or anything! she was so rude! I never really actually had any good experiences at the Macys cosmetics area. I do not tend to go there for my makeup needs. I would rather get it online or at a Sephora/Ulta. But this ticked me off.
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April 2018 by Mark M.
Eh, not the best Macy's I've been to. Although I was lucky to find an excellent jacket in early Spring, I can't say their selection of clothing compares to the majority of Macy's I've been to. Cashier (older blonde lady) was very sweet, though.
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March 2018 by Kara M.
I really like this Macy's a lot, it is showing it's age a bit, but it's 3 floors and quite large for the Albany area. There is a very sizable perfume and cosmetic section towards the middle of the first floor. They also have a large jewelry selection, items range fro inexpensive to high end. There is a TON of clothing here for the whole family. I used to love coming here as a teen, the juniors section is still great. Tons and tons of clothing for ladies of all ages here, if you don't mind digging you can usually find deals. Do you need a dress for a formal event? They have an AWESOME selection on the second floor near the ladies shoes. If you are looking for items for the home, be sure to check out the third floor. This is a nice Macy's and I've enjoyed shopping here over the years.
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January 2018 by gabriel r.
I bought a Samsung sport watch from the Macy's at Colonie Center, it was not in stock so they ordered one and sent it to me in the mail. When I received the watch it was obviously used, the band was gray (it is suppose to be black), all the accessories were thrown in the box and there was no plastic on the bezel. When I went to the store to return it they told me I would have to return it to the store that it came from (it came from a store in Virginia). I let them know that I purchased it from them and that they were responsible for refunding my money. After going back and forth for awhile the one of the many department managers agreed to take it back and order me another one. The second watch arrived, again used, it had dog hair in the box and smelled like bad cologne. This one is going back, done buying anything from this company. They lowered their standards and don't care what the customer receives. If you are looking to buy any type of smart watch avoid this place and go to Best Buy. Update- Went back to the store to return the second used watch that Macy's sold me. The department manager, Daniel told me he would not take it back because it was used, I reminded him that it was shipped that way. He went on to say that gets to make the final decision if he takes something back. I finally convinced him to swap it out for another one. He tried being slick and gave me a returned one (has the return sticker on it ), this is after another employee showed me a new one in a sealed box, it was better than the one I had so I took it plus Daniel told me it was the only one they had. Stay away from this store, they are unethical and could care less about the customer. Again, go anywhere else.