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March 2024 by Kaitlynn T.
Vivian was super nice and helpful. As someone not very athletic, she made me and my partner feel really comfortable and helped us find the best fitting shoe I’ve ever had on. It’s a little pricey but what isn’t these days. I’m very anxious about shoe shopping and typically hate it with a passion, but next time I’m stuck on getting good shoes I’m coming back here.
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March 2024 by Gordon Mclean
Great customer service! Had a warranty issue with a pair of OnCloud sneakers that were outside of the return period. Spoke to OnCloud and filed a warranty claim which was denied. Store manager did an even exchange for the defective sneakers at no cost to me at all. Nothing but amazing customer service and helpful staff whenever we shop for new sneakers. Wouldn't go anywhere else!
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February 2024 by Gloria E
I'm so happy that I decided to visit Fleet Feet in Albany today 2/23/24 I went in to ask questions regarding new sneakers that I bought and hydration since I'm running my 1st 10 k in a week,. Liam, (I hope I'm spelling his name right) He really took the time to explain all my questions in detail. The customer service was beyond my expectations. There was another sales rep, Justin, he told me about a event this Saturday, without thinking twice about it. I said Yes!! I'm there. Thank you both for your time and positive energy.Thank you!! Gloria(Aka Pearl)
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February 2024 by Hugh Walton
Had only been to Fleet Feet in other states, good to see that the experience here is just as good.Friendly, helpful staff, fair prices, good selection.
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January 2024 by Michael Giovanniello
I was just there and darn it - i was taken care of AWESOME!I BASICALLY walked in, in cruddy wet "amazon" discount slide-ons, and I said HELP i need some PUMA's! I'm 51 from NJ, but... i wanna look 44 from Albany and "FEEL" better than that!She hooked me up big time with two pairs, one not even Puma that are so incredible and comfortable, and this amazing pair of socks that I could literally live and die in forever, they are THAT comfortable!Awesome place, awesome people!Thanks from my feet, and from ME the person because you definitely took care of both!I put pics of the Pumas up, and later will include pics of the other pair. Her selection weaponized style, comfort and durability for ME!!I've returned home from Albany to NJ and trashed my yucky amazon sliders in Albany for the ones photographed here. I could sleep in them because they feel so incredibly comfortable. In fact, I'm totally going to. Why the heck not.
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December 2023 by Zak Fisher
Customer service was excellent
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December 2023 by Vixen526
First time going. Found out some helpful, interesting info about my feet and what I needed to do to correct my issues. Staff is friendly and knowledgeable and inventory is varied and up-to-date!
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October 2023 by Kitty Kitty
I had not been in the store in about 7 years. The atmosphere and great service were the same as of about 7 years ago. Jordan was amazing and very helpful. He fitted me in a wonderful pair of Brooks sneakers. Great store in Albany, NY. ??
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October 2023 by Michele O'Sullivan
I wish I got the name of the gentleman who assisted me buying shoes here yesterday so I could give him a shout out. He was outstanding. He was more of a consultant than a retail associate. Got a great pair of Hokas and had a great experience!
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October 2023 by Susan Garvey
Was waited on by a kid who didn’t have a clue. He measured my feet then asked “has anyone told you that you wear a size 9 or 9 1/2?” (Not in 25 years). “You need a Wide”. No, I take a medium, and the heel area is actually a narrow. He brought out several shoes in wrong sizes. I finally chose one in my size that I discovered later was a wide width. Stuck with a shoe that my foot slides around in when I needed stability. Never again.
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October 2023 by Jenna McPhail
My mother and I were at Fleet Feet in Albany today, absolutely outstanding service by Noah. He took the time to not only check the size and arch of our feet but to watch us walk to see how we walked and where the weight landed on our feet to recommend the best sneakers for our feet. We never felt rushed or pressured at all! I highly recommend this store and I think Noah deserves recognition for his outstanding service!
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August 2023 by Steve O
My sister and I have been Fleet Feet customers for many years. One of the reasons is the superior customer service, as well as the great selection of shoes and the wealth of knowledge that the staff has about all things running, hiking, walking, etc. Jordan assisted my sister with selecting a new pair of running shoes, as well as answering questions that I had about running shoes in general. He went out of his way to make the entire time in the store a pleasurable experience, he guided my sister through the process like a true professional and he did so with disarming wit and charm that is sincere and totally authentic. I have been to a good number of running stores across the Northeast U.S., but have never crossed paths with anybody better than Jordan. He is thorough, detailed and has great intuition in advising the customers about the right shoe for their particular needs and foot type. He inspires confidence because he is confident, plus he has a ton of knowledge about the entire running shoe industry. Socks? He'll hook you up with those too. Jordan will simplify your search for the perfect shoe, and provide you with a first class experience in the process!
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August 2023 by Roger K.
It's so nice to have a clerk who listens and an establishment that is capable of meeting your needs. That was my experience at Fleet Feet. It had been ten years since I was last here, choosing more recently to shop for sneakers at the outlets instead. But I was not happy with the last pair I purchased at an outlet and desired to shop this time where I could rely upon an employee to search, instead of me, through the store's stock for what I was looking for.Vivian did just that. I explained what I was looking for, and described what features I wanted to avoid. She then retrieved from their stock several pairs that met all my criteria. After trying out all of them by walking throughout the store, I made my choice. But I wasn't finished yet. She had responded to an earlier question regarding arch support that none of the brands of sneakers the store carried had arch support.I therefore said I was interested in purchasing a separate pair of insoles that would be appropriate for my feet. She brought me to a 3D foot-scanning machine that showed the shape of my arches. Based upon that information she had me sample several different insoles that would address my needs. Once I made my choice she custom cut the appropriate pair of insoles and inserted them into the new sneakers I was buying. I got to also retain the insoles originally provided by the manufacturer.Overall, a very pleasant experience. Ten days have now passed and I'm quite satisfied with the feel and fit of my new sneakers.
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June 2023 by Mark L. Huffman
I have just left Fleet Feet Albany, and I couldn't be happier. The staff were amazing in every respect, and I was fitted with several pairs of shoes until the perfect pair revealed itself. I believe that this is the most comfortable pair of shoes I've had on in years. There is no question that this is the only store I will visit for running hiking and walking shoes in the future. This is shoe buying like it used to be. If you don't know what I mean, then just trust me: this is where you want to come to find your next pair of shoes.
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June 2023 by Robert Homan
I recently had the pleasure of visiting Fleet Feet in Albany to find new running shoes, and I couldn't be happier with the experience.From the moment I walked into the store, Jake's friendly and welcoming demeanor made me feel right at home. He took the time to understand my running needs and goals, and his expertise was evident from the start.Jake guided me through the process, offering valuable insights on different shoe options that would enhance my running experience. He took into consideration factors like support and stability, ensuring that I found the perfect fit for my running style.Not only did Jake help me select the ideal pair of shoes, but he also went the extra mile by sharing practical tips and stretches to optimize my running routine. His genuine care for my well-being and passion for running shone through his recommendations.What impressed me most about Jake was his authentic approach. He wasn't just interested in making a sale; he genuinely wanted to help me enjoy running to the fullest. His friendly and knowledgeable demeanor made the entire experience enjoyable and stress-free.Additionally, I was pleasantly surprised by the reasonable prices of the shoes. Fleet Feet offers excellent value for the quality products they provide, making it a win-win situation.If you're in search of exceptional service and personalized support for your running needs, I highly recommend visiting Fleet Feet Albany. Jake's expertise and genuine passion for running will ensure that you find the perfect pair of shoes and have an exceptional experience from start to finish.
