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December 2024 by katie hughes
I wanna say Lenny Farnam goes above and beyond for the customer every time I have had any service done on my vehicle. The patience and understanding he has for any situation is amazing. He makes sure you are completely taken care of and satisfied with the service he completes in a timely manner.
I choose Depaula over any other Ford dealership in the area, because of his customer service. Depaula should be honored to have him in their service department. Thank you so much Lenny!
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November 2024 by Dale Buskey
Another great experience with the team at Depaula. Went in for a routine inspection and the team found an issue with previous work they did. Everything was covered by warranty and the vehicle was repaired the next day.
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November 2024 by Edward DiDonna
Purchased tires. Price and service competitive.
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November 2024 by Scott McNeff
Incredibly friendly and professional. The services offered are truly 2nd to none! Thank you for everything and I will be back!
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November 2024 by Bernadette Pedlow
Recall on the software in my explorer. I was pleased that I can follow progress on my phone. Less than 2 hr. Wait time . Thanks to service tech and to Chance who got my vehicle through the process efficiently.
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October 2024 by Joanmarie L Fedorowicz
Multiple problems on F250, all solved by Howard in service!
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October 2024 by Todd Silvernail
Dropped vehicle off for service. Greeted professionally by service team. Loaner vehicle was provided with no hassle. Received various updates by service advisor (Chance) while vehicle was at dealer. Of course there were some delays in getting parts. When completed I received a call and picked up with no issues. In a world where service seems to be lacking The team at Depaula Ford / Chance made the t feel like old days.
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October 2024 by Shauntal Glover
I visited DePaula Ford for the first time this past Monday, September 30th. The service was GREAT! Lenny was my service advisor and was extremely helpful...even made nearby dining recommendations while I waited for my vehicle. I also received a video inspection, which was a first ever anywhere! That's a really cool feature of the service experience. I will definitely be returning as long as I live in Albany.
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September 2024 by diane bielawski
Lenny kept me from worrying. and my car got excellent maintenance!
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September 2024 by STEPAN NAHLUPIN
Best people ever!
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September 2024 by Patrick Jokiel
Great service experience, as always
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September 2024 by Dana Cafaro
We trust Lenny and his team to take care of our cars!
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September 2024 by Jason T
TOP NOTCH SERVICE!
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September 2024 by Michael Imfeld
As always, service was great and quick. Totally please with the service personnel.
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September 2024 by Jacob Black
DePaula always gets my service taken care of in a timely manner and the staff are always very helpful
