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December 2025 by CARLOS RENDON
Went on grabbed what I needed. Easy to find in alphabetical order. In and out in under 10 mins
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October 2025 by Christian Roberts
We have had a fun full day of excitement and culture. And now mom and dad took me to GameStop to get me a new game for my handheld Nintendo switch. I am looking forward to playing it tonight
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October 2025 by Justin
Don’t even try and call these people never picks up
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July 2025 by Leila Novakowski
Enjoy the vape smoke, loudly swearing employees in front of little kids and being overcharged on games that are clearly marked otherwise! Employees are on a power trip or something. Save yourself the hassle and order what you need online.
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July 2025 by Hamy Muid
Lady is rude and doesn’t respect the hours of operations in the website. If you’ll close for a “break”, that should be in the website. Came back after one hour, she closed again saying “we’re closing early for Fourth of July”. What a waste of time, smh.
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June 2025 by Tuba Yildirim
We had an issue with a Pokemon card submission to PSA that was handled very poorly. When we go pick up the cards, one of them seemed damaged, and my son pointed it out right away. The store associate, Maverick, told us the store couldn’t do anything and that we should contact PSA directly. They took the pictures of the cards on the day they receive them before they submit to PSA. So I asked him if we can have the picture of the card, so I can prove PSA that the card wasn’t damaged at the beginning. He just showed me the picture of it on the tablet. He told me he can’t give the original picture to me since the system doesn’t allowe him. We called the PSA, but PSA told us that the store needed to submit a “quality assurance request” on our behalf. We can’t submit it.
When I called the store back the same day, Maverick told me the store manager would need to handle it and that I would be contacted. I called several times throughout the week to follow up, but I never received a call from the manager.
Eventually, I reached out to GameStop customer service, mentioned that store didn’t help me or respond me at all. Game stop customer service emailed back to me that I would receive a return ticket for the card, so they will handle it. That never happened. Later, I was told the request was misunderstood because they thought it was an online order. Then finally, they said they couldn’t help because the card had already left the store, and they no longer took responsibility—even though their own associate told us to take the card and contact PSA ourselves.
This entire situation was frustrating and showed a complete lack of accountability. I followed every instruction, stayed patient, and trusted that this would be handled professionally, but that never happened. It’s very disappointing that GameStop refuses to acknowledge or correct their employee’s mistake. We’ve been loyal GameStop customers for years—my kids love shopping there and we’ve never had an issue when it comes to making purchases. But unfortunately, when we had a problem with a PSA submission order, the support and resolution process was extremely disappointing. I waited patiently, trusted that GameStop would handle things professionally, and communicated clearly with their customer center. Despite this, the issue was never properly addressed. It felt like once a payment is made, the support just disappears.
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June 2025 by shanna hecker
If I could give zero stars, I would.
I ordered a refurbished Xbox Elite Wireless Controller Series 2, which was supposed to arrive in one week. Instead, it took 18 days, and when it finally showed up, it was the wrong item—I only received controller accessories, not the actual controller.
I called customer service, and was told I had to drive 50 minutes to a GameStop store to return the incorrect item before they would send the right one. I explained that the mistake was theirs, not mine, and asked if they could just email me a return shipping label to avoid wasting time and gas. I also asked if they could go ahead and ship the correct item since my order was already 11 days late. They refused and said it was “company policy.” When I asked to speak to a manager, I was told they would say the same thing.
At that point, I asked for a refund instead. Again, I was told I’d have to go to the store to return the item. I voiced concern because the item I received was worth less than what I paid. The representative said it wouldn’t be a problem and emailed me a letter to bring to the store.
Today, I went to GameStop, and the store manager had to call customer service—only to be told that the store couldn’t process the return after all. I was emailed a shipping label and told I now had to take the package to UPS myself.
This entire process has been frustrating, disorganized, and a total waste of time. Between the delayed delivery, receiving the wrong item, the lack of accountability, and poor customer service, I will never shop at GameStop again.
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February 2025 by Dylan Christopher
Zanm went above and beyond to track down a dificult to find item from another store that i have been having trouble getting on the phone. Who does that? People that truly care about their work - somebody give her a promotion! A+++
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January 2025 by Rex Hansford
Drove here in a snow flurry to change a controller that didn’t work from a few days prior only to find employees are on over an hour long lunch break….now I have to drive another thirty minutes one way to return the item…
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July 2024 by Jonah Finch
Maverick was very professional, knowledgeable and patient highly recommend this store
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July 2024 by Alberto Marquillo
Hey guys watch it If I drive around like in 1:30AM in the morning this car was fastest It takes 3 hours long time ago I got out work at 9:00PM this evening It looks like Francis Scott Key Bridge just me and talk to Lynn Carr and Olivia Mann what breaking News so Olivia Told me If the ship destroyed the bridge and fall out It is broken down 6 presumed dead after that I talk to Lynn Carr about the New high speed 2 million the vehicle name is Roadster 2019 top speed 230 Miles Per Hour Thank you guys The Celtics also defense by Jaylen Brown and dunk by Jayson Tatum he also win trophy in Parade in Boston MA I never seen Parade before from last year they told me against the Mavericks we live by Newburgh NY I'm excited going to the Chicago Sky Game for Olivia Mann team made If I saw Olivia Mann I going to sleep at 1:30AM in the morning and that it.
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January 2024 by Sean D
Wouldn’t give me a bag stated that they are never sent enough. Do better corporation.
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November 2023 by Adrian
Closed at 7:20pm when it says they close at 8pm online
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November 2023 by Dylan Mabee
Good service!
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November 2023 by Amanda Wood
Plenty of product and friendly staff.
