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March 2025 by Paul Szumny
AVOID THIS SHOP AT ALL COSTS!
This place is a scam. They damaged my car and refused to take responsibility while constantly upselling unnecessary repairs. Read reviews from the past year or two for confirmation.
The Backstory:
I went in for a routine oil change and NYS inspection. I had a nail in one tire, but instead of just addressing that, they told me my car had an alignment issue that caused inside tire wear—meaning all four tires supposedly needed to be replaced and the car had to have an alignment to pass inspection. Wanting peace of mind, I agreed. A $100 service suddenly became a $1,000 service.
Then came the upselling. They recommended new filters, quoted me $15, and then charged $60. But the real issue? While working under the hood, they pierced my upper coolant hose. When I returned the next day to point it out, they claimed it was a coincidence. Ed, the manager, insisted the hose had just randomly developed a hole—despite it clearly being punctured. Ed insisted there was no way his mechanic could have pierced the hose because they "weren’t working in that area"—even though each filter is literally an arm's length away from the hose. Instead of fixing their mistake, they tried to sell me on a $700 repair, which conveniently included a new serpentine belt and idler pulleys that I supposedly needed.
The Reality:
I took my car to another shop, where they fixed the damaged coolant hose—the only thing actually wrong with my car. They also inspected the pulleys and belt and found no issues. To top it off, they looked at my old tires and confirmed they would have passed inspection (minus the one tire with a nail).
Final Verdict:
If you want to be overcharged, pressured into unnecessary repairs, and have your car damaged so they can charge you even more—this is the place for you. Otherwise, stay far away.
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March 2025 by Naydelin Galindo
The bald guy is so rude, and I really don’t care how I’m calling him out because the customer service was just horrible. We literally got there 30 min before they closed, all just to patch a tire and dude literally ran to the door and locked it on my husband before he could even go in. Like you guys don’t close yet. But whatever I’ll take my money and business elsewhere
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February 2025 by Cory Scherin
Employees were not helpful regarding “sensor” questions. We’re very short on the phone and when I ask for any solution that I could possibly try. Overall, their service on my vehicle had no issues.
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January 2025 by Naykawwah
Came in to change my tires and were told there is no cheaper alternative to the stock tires (which I find hard to believe). Tried to upsell me to unrelated services. Tires keep going on low pressure every week even after pumping air, keep in mind they are new tires changed by Goodyear.
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December 2024 by Larisa Takhalova
I would stay away from this place at all costs! HORRIBLE HORRIBLE EXPERIENCE!! I brought my car in for a typical inspection and they cracked my windshield. The employee, Ahmed, even admitted to cracking it and reported in writing it is the responsibility off the company to pay for the replacement. BUT, when we brought it the manager's (name is Ed) attention, he denied that they cracked it and refused to fix it. Ed is very rude and has the worse customer service manners.
This place clearly hires incompetent people who will damage your car and deny any wrong doing. They are liars and thieves that will steal your money. Corporate is even worse as they don't even answer calls or emails. Clearly, there are so many complaints against the company!!
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December 2024 by Andrew Deluise
The staff did a great job with changing all fluids and installing the new tires.
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December 2024 by nick lamalfa
I’d leave zero stars if possible. Wife’s car was towed there 3 different people got it started, with about half a court of oil left in it. My wife, her friend, and the tow truck driver all started it, it gets dropped off at Goodyear they keep it for the night with out telling us. When I went there to speak about the vehicle the store manager complained about dealing with a woman that’s a customer for 4 days. So that made me comfortable, then he tells me they can’t get the car started and they think I have to replace a part that they way over charged for. Stay far far far away from this dump. I truly think the only thing keeping this play alive is name Goodyear but the employees are terrible especially the manager.
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November 2024 by Adam Duff
As with all my reviews, this is subject to change should I receive a negative experience, but I would consider myself a happy customer at this point.
I came here for a NYS Inspection which was expired for several months and I needed this done before I could renew my registration which was due in three days (including the weekend). They were able to fit me in with little notice, and respected the fact that I needed it done by 1PM due to an appointment I had this afternoon.
I dropped my car off while I went to work next door. Only reason I even went here was due to that convenience. I can just drop my car off and pick it up later.
They pulled my car in pretty quickly as I got a call back before 10AM. I needed the front brake pads and rotors replaced (rust buildup on those), and brake fluid flushed. They tried to upsell me on an alignment as well. Total cost: over $900. I asked for the price for just what I need to pass inspection (brake pads/rotors/brake fluid): just shy of $900 if I recall. These are costs I was not expecting. But he offered me a discount because of where I worked and was able to get a 10% discount which brought it down to $767. Still more than I wanted to pay, but I was in a crunch and needed this done today so I gave in.
As for the pricing breakdown, labor was $190/hour which is posted right in the lobby, no surprises there (I think they have to post labor costs by law). Parts were $394, which are much higher than I anticipated but I'll defend them here a little: Auto repair shops do tend to inflate part prices. They need to make a profit off of the parts as well as the work being performed. I'm not positive I could have gotten better in the area. And my normal place closer to home had a two week wait. I couldn't wait that long due to an expiring registration. I 100% put myself in this position.
Afterward, I can now see I absolutely did need this work done. Braking feels a lot smoother. I'm overall very happy with the job that was performed. They seem to know what they're doing there and if I were in a crunch I would gladly come back.
Overall: If you're needed auto repair work done, this may not be the best economical choice, but they seem to be able to work with you, especially if it sounds like you're going to shop around. They are fast and efficient. Waiting room is clean and roomy. Customer service is top notch. I never once received any sort of attitude or anything and as you can see they worked with me on the cost a bit. That's more than I can say about any other auto repair shop I've been to (as far as national chains go anyway).
I really only took one star off due to cost, but they may very well be on par with others in the area. If I had a couple weeks to spare I probably could have saved $100-200 off the final cost by shopping around, but I did not have that luxury.
I'll add that the prices of their oil changes and standard maintenance services look to be pretty standard, and I'd expect to be in and out pretty quickly. Keep note this was during a weekday, so I'd imagine wait time is longer during the weekend, but I can't attest to that one way or another.
Overall I recommend this place, but it never hurts to shop around for the best price.
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November 2024 by Alicia Long
I would give 0 stars if I could. I typically like goodyear but this specific location is the worst service i’ve ever received. Don’t make an 8am appointment even though that’s when they open because no one will be there. Don’t believe them when they tell you they “legally” can’t fix something for you. I had a screw in my
tire, which i’ve had happen before so I know it’s an easy fix, and was told they legally could not fix it and that I needed to buy a new tire. As a young woman I know when i’m being taken advantage of, especially at an auto place. Obviously I left and had no problem getting it fixed somewhere else because there was nothing illegal about them doing a simple tire plug.
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October 2024 by Theressa Henderson
I have taken my car to the Wolf road Goodyear for a while now but my most recent visit I noticed that absolutely nothing was fixed yet I was charged nearly $900 for supposed work that was done and the car is worse than it was before. I took the car to the Goodyear on State Street in niskayuna and they found out there were so many things wrong with the car but showed that the amount of money that I paid absolutely no work was done I am absolutely livid I will not go back
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September 2024 by Matthew Cavanaugh
The Wolf Road Goodyear did my rear brake pads, rotors, fluid, an alignment, and were supposed to do a tire rotation but never did after charging me over $975.
I know they didn’t so my rotation because I checked the PSI before and after and it was the same tires with the same low pressure(was hoping they would notice/fill them too).
When I called to politely tell them about this and see what could be done, they told me to hold and instantly hung up on me.
That is completely unprofessional and unacceptable. I plan to go back in person to give them a piece of my mind. I’ve also been telling everyone who will listen about it and I work in a very large office building nearby.
TLDR: I paid for a tire rotation and did not get it!
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August 2024 by your mom loves me
My experience at Goodyear Tire on Wolf Rd Albany NY.
It started on Tuesday when I ordered tires and made my appointment online. This is the first time I have used the online to get tire and make my appointment. On Wednesday I wanted to make sure they had my appointment and tires order for a 9am install on Friday(not knowing if they had them in stock) I called and the person on the phone told me they didn't have my appointment and didn't have the tires in stock. They ordered the tires to make sure they had them. On Thursday I get a call to confirm the appointment. I confirmed the appointment and asked if my tires are all set. He said they are ordering them today and they will be in, in the afternoon. (They called in the morning). Friday comes, I'm here at 850 am. I drop my truck off, ask how long, they said a 1.5 hrs. She confirmed that I was waiting for my truck and it wasn't a drop off. I then went to breakfast. When I came back 45 min later my truck was in the same spot. At 10am I asked the person at the counter and they said they would check on it. Told me is was gonna be another 20 min before the lift will be available. I went to sit back down. He then came over and explained that the tech put a van on the only lift that was available to handle a 1 ton pickup. He said that they are new and he is trying to get the shop squared away. He then told me he was taking off the installation charge of $120.00 and apologize for the wait. 1030 my truck my brought in. At 11 they started working on it. While I was waiting I was talking to a guy that git in after me. He got 4 tires and a alignment and was out the door while I still waited for just 4 tires. Mind you I cannot confirm or deny the service he got. Got my truck back around noon. After talking with the Chris the manager. He offered his apologies. He explained how about of people got let go and it was new employees still learning the processes. He also took more off my cost for the inconvenience. Other than the wait i was happy with the expirence and will be giving them another try in October for my winter tires. Let's hope it better by then.
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August 2024 by Mike Smith
Went to get my tire replaced .I have the highway roadside warranty with comes with a free repair or replacement if they can't fix it including balacing and mounting. the gm tried charging me the fee. When I spoke up he said it was policy. I checked my contract and the website..it's supposed to be free...Heads up if u go here and have a tire warranty
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August 2024 by Leanne Adele
I spoke with a man at the store around 4:45 on Friday evening. I told him that I was at Sam's Club for new tires, but they found a stripped lug nut (and some swollen ones) and did not have the tools to remove it.
The man I spoke with at Goodyear said he could help me Saturday morning. I asked how much the lug nuts cost and he said $7/each. I didn't have $140 to replace all 20 so we agreed to order 10 and replace the lugnuts on the two problem wheels that are on the same side of the vehicle. I said I thought they said it was the passenger side but I wasn't really sure so please just check and see which side has the stripped lug nut. He said if they could have the job done fairly quickly, then I wouldn't have to pay for labor. But if it took extra work, they'd charge me for an hour of labor at $190. I said ok, I'll be there in the morning.
Saturday morning I explained all over again to the people at the counter (a young woman and a young man). I explained why Sam's wouldn't remove the swollen ones on that side since they couldn't get the stripped one off and removing the swollen ones would be pointless since they couldn't replace just one tire safely.
I explained, again, why the man I spoke with the night before and I decided to just buy and replace the lug nuts on two wheels for a total of 10:
-That I only needed them removed and replaced on two wheels.
-That they were both on the same side of the vehicle.
-That one of them had a stripped lug nut and that was the one that couldn't be removed at all by Sam's so that was the important one and it was on the side that both problem wheels are on.
-That I didn't have the money laying around to replace twenty when I really only needed ten replaced.
I sat in the waiting room for 30 minutes before the young woman asked me if I wanted to order the ten lugnuts and I said yes of course. She said it would take about twenty minutes to arrive. I ended up sitting in the store for 3 hours. Which I would not complain about had anyone in those 3 hours taken that time to do the job correctly or logically.
When I got the invoice, the cost per lugnut was $2.79. I was confused but figured it was just a mixup on the estimate. They charged me for an hour of labor, too. I had a migraine from the fumes off the tires in the lobby. I also was in pain from a broken toe, and hadn't slept much because of it. I just wanted to get home. So I trusted that people did their job and I paid the invoice and left.
When my husband brought our car to Sam's
Club later that day, they informed him that THE STRIPPED LUGNUT WAS STILL ON MY VEHICLE.
My husband drove back home and I looked at the "work" for the first time. My stomach dropped. I have never felt more taken advantage of than I did when I saw my wheels.
Each of the 4 wheels had 2 or 3 lugnuts removed and replaced. They RANDOMLY replaced lugnuts on all 4 wheels. And they SKIPPED the one lugnut I told them had to be removed. The entire reason I took my vehicle there, and it wasn't done. And the replacement lug nuts are open. So not only are they more susceptible to rust, they look like absolute trash on my wheels next to the other ones.
I paid $235 for my car to be worse off than it was when I went in there.
I sent my husband in Monday morning to get our money back. He had to take an entire day off of work to do this. We got our money back but the lug nut is still on my car. And now I have to take it to another mechanic, before I can take it BACK in to Sam's Club to have my new tires installed.
After utterly failing at such a simple job and screwing our entire weekend, they were incredibly rude to my husband when he went back there Monday morning. They should have b
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August 2024 by Jace
Before I came here, my car front is vaporizing. It scared the hell out of me.
I bring the car here for a checkin, then I started to look at google review, it seems terrifying for the reviews, but turns out they fixed my car in an hour and charge only $102.6 so that I am able to go on my road trip on time. What else can you possibly ask for a auto shop service.
